Customer Success Specialist

4 weeks ago

Bayan Lepas, Malaysia Teleperformance Malaysia Full time

Job code: ID-SA-CSS-KR-002

**~Job Highlights~**
- Medical and Insurance Coverage
- World Class Training and Career Progression

**~Job Responsibilities~**
- Follow-up with customers to ensure their technical issues are resolved
- Become and remain knowledgeable about Social Media products and community standards
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
- Recognize trends and patterns, and escalate issues outside the company policy to the global team

**~Job Requirements~**
- **Fresh Graduates from all backgrounds are encouraged to apply**:

- **Must have TOPIK L6, L5, certification of Korean language school or experience working 5 years in Korea.**:

- Flexible in shifting schedule
- Possesses professional customer service, solutions mindset, multi-tasking skills; passion for customers, and ability to deliver an exemplary customer experience
- Ability to follow processes and collaborate effectively in a team
- Basic knowledge of Social Media platforms as well as Computer operations

**~Working hours~**

・7am to 11pm (Mon-Sun) working shift.

**~Company Overview~**

Teleperformance is the global leader in outstanding customer experience.

We are the worldwide leader in Omnichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.

We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence.

With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us.

We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do.

**Salary**: From RM5,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

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