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Customer Success Specialist- Japanese Speaker

4 months ago

Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full time

Vacancy: Customer Success Specialist
- Japanese Speaker

(NATIVE AND NON NATIVE JAPANESE SPEAKER WITH JLPT N1 OR N2 CERTIFICATION)

Location - Bayan Lepas, Penang, Malaysia.

**Salary**: Up to RM 9000 (Inc. of allowances)

Start Date: June, 2024

Education: Degree /Diploma (SPM not allowed)

Hours of Operation: Mon-Sun, 7:00am-8:00pm (9 hr shifts) (No Night Shifts)

Head Counts: 12

Language
- Japanese + English

Must have B2 level English Language proficiency (reading, writing, speaking)

**REQUIREMENTS**:

- Looking for Native Japanese who has CS background of min 6 months of work experience in customer support in any industry. **Call centre experience is not a ‘must’ but would be a distinct advantage.**
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
- Must be able to speak, read and write in Japanese.

Technical Skills:

- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office

RESPONSIBILITIES:

- Support customers to place online orders with the client.
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client

**Job Types**: Full-time, Permanent

Application Question(s):

- What nationality are you?
- Are you willing to relocate to Malaysia?
- What level of JLPT Certification do you have?