Area Manager

6 months ago


Kuala Lumpur, Malaysia SSRV (M) Sdn Bhd Full time

Keeping records on customer interactions, transactions, comments and issues.
- To provide best solution to resolve arising issues through discussions.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- To provide prompt response and customer support to customer inquiries
- To assist in monitoring and coordinating work at site on a daily basis
- To arrange schedule for all cleaners and plan manpower utilization
- To ensure Standard Operating Procedures are adhered to at all times
- To control and monitor the correct use of appropriate cleaning materials at the work site
- To ensure adequate manpower is available at site
- To recruit headcount for cleaner as and when shortage of manpower occurs
- Provide guidance and training for cleaners and ensure team member’s skill and competency are maintained
- To carry out stock checks and placing order on equipment and material as required
- To manage documents for delivery, collections and ensure payment cheques are collect on a timely from client
- To prepare report for all sites under supervision
- To adhere to existing or new practices, methods, procedures, undertake training and development activities. and respond positively to new alternative system.
- To carry out any other duties as instructed by superior.

**Job Requirements**:

- Possess at least Diploma or Degree in business administration, facility management or hospitality
- 3 years of overall combined facility management and custodial experience
- Problem solving skill.
- Ability to work as a team in cross-functional teams.
- Excellent communication skill.
- Good command in both English and Bahasa Melayu, in writing and speaking.
- Sufficient understanding on business processes.
- Reasonable computer skills - MS Office and database usage.
- Good negotiating skills

**Job Types**: Full-time, Contract

**Salary**: RM2,000.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development


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