Cloud Support Partner

7 months ago


Kuala Lumpur, Malaysia PSK Full time

boarding partners. It is a service offering to partners as part of the Partner Advantage program.

The Partner Support Desk is a service provided to all companies participating in Partner Advantage, designed to efficiently resolve issues and answer questions regarding:
Job description:
The Tier 1 Agent provides high touch support to customer, ensuring they have a good experience in every transmission, to optimize their business opportunity and encourage them towards efficient use of partner tools and resources.

 Support the Partner Managers to ensure that required processes for their partners are efficiently handled within the given viable timeframe.

 Responding to assigned customer inquiries in a timely and professional manner

 Work together with our Partners to provide high-quality support through different channels

 Follow communication procedures, guidelines and policies

 Proactively liaise with cross-functional departments to obtain information and solutions

 Report errors, improvements and feedback provided by our Partners

 Ensuring the timely and successful delivery of our solutions according to SLA’s & requested deadlines

 Assisting with challenging Partner requests or highly escalated cases

 Develop deep knowledge of our products

 Meet and exceed personal/customer service team targets

 Able to troubleshoot issues independently

**Job Types**: Full-time, Permanent

**Salary**: RM8,000.00 - RM11,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Early shift
- Night shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Japanese (required)
- Business level English (required)



  • Kuala Lumpur, Malaysia Acronis Full time

    As the Cloud Partner Success Manager, you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. Your main goals as the Cloud PSM will be to drive...


  • Kuala Lumpur, Malaysia Maxis Full time

    Are you ready to get ahead in your career? - We want to empower you to turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. -...


  • Kuala Lumpur, Malaysia Microsoft Full time

    We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) focusing on Azure Application Innovation to join the Customer Success Team. As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects within Microsoft Azure customer base. This customer-facing...


  • Kuala Lumpur, Malaysia Maxis Full time

    Are you ready to get ahead in your career? - We want to empower you turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. - To...


  • Kuala Lumpur, Malaysia Cloud Kinetics Full time

    **Job Information**: Work Experience **3-7 years** *** Industry **Cloud IT Company** *** City **Kuala Lumpur** *** State/Province **Wilayah Persekutuan Kuala Lumpur** *** Country **Malaysia** *** Zip/Postal Code **50000** *** - Identify and profile potential prospects - Manage assigned leads or end customers via telephone to detect potential...


  • Kuala Lumpur, Malaysia Pan Asia Group Resources Full time

    Experience in managing the Cloud Infra services for AWS (mandatory) and Azure. - Project management experience will be a plus - Work with customer’s service partner to Manage tickets for level 2 and level 3 support teams. Ensure tickets are picked up, triaging, fixing, and closure are done in time. If needed, follow up with the L2 / L2 teams and also end...

  • Cloud Consultant

    3 months ago


    Kuala Lumpur, Malaysia SoftwareOne Full time

    Job Function: Software & Cloud Services The role: Develop Enterprise Cloud solutions, lead delivery teams in customer workshop, coordinate with multiple partners in client hierarchy to engage, understand and articulate requirements to build solution. Has expertise in one or more Public Cloud provider technologies and is capable of embedding these...

  • Cloud Specialist

    4 days ago


    Kuala Lumpur, Malaysia Logicalis Malaysia Sdn Bhd Full time

    Logicalis are: - Partner for Microsoft Security Solution Provider program - Partner for Azure Migration and Azure Migration and Modernization program - Partner for Microsoft's Solution Assessment program **Accountabilities**: As a Cloud Solution Specialist -you will be expected to: - Deliver success against sales quota attainment, by cultivating long-term...


  • Kuala Lumpur, Malaysia Cognizant Full time

    Do you have Partner Advisory Trainer experience, and are you seeking a new opportunity in Malaysia? Cognizant is seeking a flexible, full-time Partner Advisor Trainer, and the role comes with an attractive salary and benefits package. If you were already in this Partner Advisor Trainer role, here are some of the areas you would have been working in this...


  • Kuala Lumpur, Malaysia Amazon Web Services Malaysia SDN. BHD. - E11 Full time

    The right person will have a balance of technical and analytical background; possess extensive sales, Channels and/or business development experience. **Other requirements include**: Degree/MBA in relevant disciplines with at least ten years of working knowledge of software development tech companies. Extensive channel and alliance experience in...

  • Cloud Administrator

    7 months ago


    Kuala Lumpur, Malaysia POWER IT SERVICES Full time

    **ABOUT US** We are providing Recruitment Services and IT Consulting Services for our Tier-1 Multinational Clients covering following major domains, but not limited to Banking, Financial Services and Insurance, Retail, Airline, Automotive, Energy and Consumer Sector. **ABOUT CLIENT** Our client is a Tier-1 System Integrator and global leader in providing...


  • Kuala Lumpur, Malaysia Hitachi Full time

    **Our Company** Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working,...


  • Kuala Lumpur, Malaysia Amazon Web Services Malaysia SDN. BHD. - E11 Full time

    Bachelor's degree or above - Overall experience of 3-5 years in business analytics / business intelligence / sales strategy / financial planning / business consulting or strategy, in cloud technology context, or a mix of such experience - Strategic thinker with problem-solving skills who leverages data to drive decision making. - Strong written and verbal...


  • Kuala Lumpur, Malaysia Google Full time

    **Minimum qualifications**: - Bachelor’s degree or equivalent practical experience. - 8 years of experience in a technical project management or a customer-facing role. - 2 years of experience supporting customers in one of the following: cloud migration, cloud operations (e.g., launch/capacity planning, product release management), technical support,...


  • Kuala Lumpur, Malaysia Google Full time

    **Minimum qualifications**: - Bachelor’s degree or equivalent practical experience. - 8 years of experience in a technical project management or a customer-facing role. - 2 years of experience supporting customers in one of the following: cloud migration, cloud operations (e.g., launch/capacity planning, product release management), technical support,...


  • Kuala Lumpur, Malaysia Involve Asia Full time

    As an Associate Partner Support, your primary responsibility will be providing support and nurturing relationships with our affiliate partners across all regions. You will serve as the initial point of contact for partners, addressing their inquiries, resolving issues, and ensuring their overall satisfaction with our partnership. You will work closely with...


  • Kuala Lumpur, Malaysia Cloud Mile Inc. Full time

    **Responsibilities**: Are you the experienced project manager who can plan, execute and finalize the project to meet the deadline within the budget, While, at the same time, be part of a young start-up team to enable the clients solving most mission-critical challenges by leveraging top-notch artificial intelligence, cloud and security technologies with...


  • Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** Our client is partnering with Australian businesses, providing finance and insurance solutions. With four decades of multi-industry experience, they offer businesses the tailored service they need to achieve their vision and safeguard their legacy. Expert knowledge. Immovable support. As a Marketing Cloud Administrator, you will be...


  • Kuala Lumpur, Malaysia Google Full time

    **Minimum qualifications**: - Bachelor’s degree in Computer Science, Engineering, related technical field, or equivalent practical experience. - 5 years of experience in a customer-facing role interfacing with stakeholders, driving customer technical implementation, or transformation programs. - Experience working across business units internally and at...


  • Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

    Experience in managing the Cloud Infra services for AWS (mandatory) and Azure. - Project management experience will be a plus - Work with customer’s service partner to Manage tickets for level 2 and level 3 support teams. Ensure tickets are picked up, triaging, fixing, and closure are done in time. If needed, follow up with the L2 / L2 teams and also end...