Cloud Support Partner
7 months ago
boarding partners. It is a service offering to partners as part of the Partner Advantage program.
The Partner Support Desk is a service provided to all companies participating in Partner Advantage, designed to efficiently resolve issues and answer questions regarding:
Job description:
The Tier 1 Agent provides high touch support to customer, ensuring they have a good experience in every transmission, to optimize their business opportunity and encourage them towards efficient use of partner tools and resources.
Support the Partner Managers to ensure that required processes for their partners are efficiently handled within the given viable timeframe.
Responding to assigned customer inquiries in a timely and professional manner
Work together with our Partners to provide high-quality support through different channels
Follow communication procedures, guidelines and policies
Proactively liaise with cross-functional departments to obtain information and solutions
Report errors, improvements and feedback provided by our Partners
Ensuring the timely and successful delivery of our solutions according to SLA’s & requested deadlines
Assisting with challenging Partner requests or highly escalated cases
Develop deep knowledge of our products
Meet and exceed personal/customer service team targets
Able to troubleshoot issues independently
**Job Types**: Full-time, Permanent
**Salary**: RM8,000.00 - RM11,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Early shift
- Night shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- Japanese (required)
- Business level English (required)
-
Cloud Partner Success Manager
4 months ago
Kuala Lumpur, Malaysia Acronis Full timeAs the Cloud Partner Success Manager, you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. Your main goals as the Cloud PSM will be to drive...
-
Microsoft Cloud Support Specialist
4 months ago
Kuala Lumpur, Malaysia Maxis Full timeAre you ready to get ahead in your career? - We want to empower you to turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. -...
-
Cloud Solution Architect
7 months ago
Kuala Lumpur, Malaysia Microsoft Full timeWe are looking for a highly motivated and passionate Cloud Solution Architect (CSA) focusing on Azure Application Innovation to join the Customer Success Team. As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects within Microsoft Azure customer base. This customer-facing...
-
Aws Cloud Support Specialist
7 months ago
Kuala Lumpur, Malaysia Maxis Full timeAre you ready to get ahead in your career? - We want to empower you turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. - To...
-
Inside Sales Representative
7 months ago
Kuala Lumpur, Malaysia Cloud Kinetics Full time**Job Information**: Work Experience **3-7 years** *** Industry **Cloud IT Company** *** City **Kuala Lumpur** *** State/Province **Wilayah Persekutuan Kuala Lumpur** *** Country **Malaysia** *** Zip/Postal Code **50000** *** - Identify and profile potential prospects - Manage assigned leads or end customers via telephone to detect potential...
-
Cloud Service Delivery Manager
7 months ago
Kuala Lumpur, Malaysia Pan Asia Group Resources Full timeExperience in managing the Cloud Infra services for AWS (mandatory) and Azure. - Project management experience will be a plus - Work with customer’s service partner to Manage tickets for level 2 and level 3 support teams. Ensure tickets are picked up, triaging, fixing, and closure are done in time. If needed, follow up with the L2 / L2 teams and also end...
-
Cloud Consultant
3 months ago
Kuala Lumpur, Malaysia SoftwareOne Full timeJob Function: Software & Cloud Services The role: Develop Enterprise Cloud solutions, lead delivery teams in customer workshop, coordinate with multiple partners in client hierarchy to engage, understand and articulate requirements to build solution. Has expertise in one or more Public Cloud provider technologies and is capable of embedding these...
-
Cloud Specialist
4 days ago
Kuala Lumpur, Malaysia Logicalis Malaysia Sdn Bhd Full timeLogicalis are: - Partner for Microsoft Security Solution Provider program - Partner for Azure Migration and Azure Migration and Modernization program - Partner for Microsoft's Solution Assessment program **Accountabilities**: As a Cloud Solution Specialist -you will be expected to: - Deliver success against sales quota attainment, by cultivating long-term...
-
Partner Advisory Trainer
7 months ago
Kuala Lumpur, Malaysia Cognizant Full timeDo you have Partner Advisory Trainer experience, and are you seeking a new opportunity in Malaysia? Cognizant is seeking a flexible, full-time Partner Advisor Trainer, and the role comes with an attractive salary and benefits package. If you were already in this Partner Advisor Trainer role, here are some of the areas you would have been working in this...
-
Partner Sales Manager, Enterprise, Ags-apj-partner
7 months ago
Kuala Lumpur, Malaysia Amazon Web Services Malaysia SDN. BHD. - E11 Full timeThe right person will have a balance of technical and analytical background; possess extensive sales, Channels and/or business development experience. **Other requirements include**: Degree/MBA in relevant disciplines with at least ten years of working knowledge of software development tech companies. Extensive channel and alliance experience in...
-
Cloud Administrator
7 months ago
Kuala Lumpur, Malaysia POWER IT SERVICES Full time**ABOUT US** We are providing Recruitment Services and IT Consulting Services for our Tier-1 Multinational Clients covering following major domains, but not limited to Banking, Financial Services and Insurance, Retail, Airline, Automotive, Energy and Consumer Sector. **ABOUT CLIENT** Our client is a Tier-1 System Integrator and global leader in providing...
-
Cloud Presales Architect
10 hours ago
Kuala Lumpur, Malaysia Hitachi Full time**Our Company** Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working,...
-
Aws Apj Digital Partner Lead
7 months ago
Kuala Lumpur, Malaysia Amazon Web Services Malaysia SDN. BHD. - E11 Full timeBachelor's degree or above - Overall experience of 3-5 years in business analytics / business intelligence / sales strategy / financial planning / business consulting or strategy, in cloud technology context, or a mix of such experience - Strategic thinker with problem-solving skills who leverages data to drive decision making. - Strong written and verbal...
-
Technical Account Manager, Google Cloud Consulting
6 months ago
Kuala Lumpur, Malaysia Google Full time**Minimum qualifications**: - Bachelor’s degree or equivalent practical experience. - 8 years of experience in a technical project management or a customer-facing role. - 2 years of experience supporting customers in one of the following: cloud migration, cloud operations (e.g., launch/capacity planning, product release management), technical support,...
-
Technical Account Manager, Google Cloud Consulting
7 months ago
Kuala Lumpur, Malaysia Google Full time**Minimum qualifications**: - Bachelor’s degree or equivalent practical experience. - 8 years of experience in a technical project management or a customer-facing role. - 2 years of experience supporting customers in one of the following: cloud migration, cloud operations (e.g., launch/capacity planning, product release management), technical support,...
-
Associate, Partner Support
7 months ago
Kuala Lumpur, Malaysia Involve Asia Full timeAs an Associate Partner Support, your primary responsibility will be providing support and nurturing relationships with our affiliate partners across all regions. You will serve as the initial point of contact for partners, addressing their inquiries, resolving issues, and ensuring their overall satisfaction with our partnership. You will work closely with...
-
Project-manager-malaysia
10 hours ago
Kuala Lumpur, Malaysia Cloud Mile Inc. Full time**Responsibilities**: Are you the experienced project manager who can plan, execute and finalize the project to meet the deadline within the budget, While, at the same time, be part of a young start-up team to enable the clients solving most mission-critical challenges by leveraging top-notch artificial intelligence, cloud and security technologies with...
-
Marketing Cloud Administrator
7 months ago
Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time**The Opportunity** Our client is partnering with Australian businesses, providing finance and insurance solutions. With four decades of multi-industry experience, they offer businesses the tailored service they need to achieve their vision and safeguard their legacy. Expert knowledge. Immovable support. As a Marketing Cloud Administrator, you will be...
-
Technical Account Manager, Google Cloud
7 months ago
Kuala Lumpur, Malaysia Google Full time**Minimum qualifications**: - Bachelor’s degree in Computer Science, Engineering, related technical field, or equivalent practical experience. - 5 years of experience in a customer-facing role interfacing with stakeholders, driving customer technical implementation, or transformation programs. - Experience working across business units internally and at...
-
Cloud Service Delivery Manager
7 months ago
Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full timeExperience in managing the Cloud Infra services for AWS (mandatory) and Azure. - Project management experience will be a plus - Work with customer’s service partner to Manage tickets for level 2 and level 3 support teams. Ensure tickets are picked up, triaging, fixing, and closure are done in time. If needed, follow up with the L2 / L2 teams and also end...