Virtual Lifestyle Manager

6 months ago

Kuala Lumpur, Malaysia Ten Group Full time

**To complement our APAC team in Malaysia, we are looking for a Mandarin & Cantonese -speaking Luxury Lifestyle Manager in the area of Luxury Lifestyle Management.**:
If you have a proven luxury hospitality and/or Lifestyle Concierge background, with an excellent knowledge of the products and worldwide destinations associated with high-end travel and leisure, have outstanding sales and customer service skills and are enthusiastic and self-motivated to further your career with the best in luxury lifestyle management - Ten Lifestyle Group - want to hear from you

We are looking for self-motivated, customer service-focused individuals who are passionate about providing the perfect concierge experience for our members every time - whether a short trip for business or a leisure holiday for the whole family. You will be able to build significant customer relationships, provide outstanding customer service, tap into your sales ability and excellent product knowledge.

**Who are we?**

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

**Looking ahead, Ten's strategy revolves around four key areas**:

- Deliver a world-class member experience
- Invest in technology
- Expand contracts with new and existing clients
- Establish a foothold in new markets by leveraging its market-leading service proposition

**Key Responsibilities**
- Service our members in a polite and professional way at all times
- To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings.
- Keep yourself up to date within all Lifestyle trends for the APAC market
- Active sale of promotions and exclusive events
- Proactively offer tailored lifestyle suggestions to your members to maximize the value they get from the service,
- Research the best options to meet exceed the lifestyle requirements of the member
- Approaching your work every day with a positive, solution-oriented, and supportive attitude

**Requirements**:
**_ If you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, Luxury Travel - this could be an excellent career progression and an opportunity to work for a growing award-winning company._**
- You **MUST **have excellent language skills in **_professional English and Mandarin, and/or Cantonese_**, in written and spoken (HSK K- advanced level, HSK 5 or 6).
- 2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center
- Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
- Strong administration skills and be able to prioritized workloads to meet strict deadlines
- Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
- Are service-oriented, flexible and able to work under pressure
- Have a positive attitude and identify with Ten Group values
- Value exceptional service and live by this motto
- Computer Literate: to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint) ; additional software or CRM tools experience of advantage

**Guidelines for Home Office**:

- Located anywhere in Malaysia
- A secure home office at your confirmed address, free from background noise or other distractions
- Internet service must meet minimum requirements and minimum speed check must be completed

**Benefits**

Our people are at the hear

  • Lifestyle Virtual Concierge Manager- Mandarin

    5 months ago

    Kuala Lumpur, Malaysia Talent 24 Full time

    **If you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, Luxury Travel - this could be an excellent career progression and an opportunity to work for a growing award-winning company.** We are looking for a Mandarin & Cantonese-speaking Luxury Virtual Concierge in Luxury Lifestyle Management. If you have a proven luxury...

  • Overnight Virtual Lifestyle Manager

    5 months ago

    Kuala Lumpur, Malaysia Talent 24 Full time

    We are looking for a Mandarin & Cantonese-speaking Overnight Luxury Lifestyle Manager in the area of Luxury Lifestyle Management. A customer service-focused individual who is passionate about providing the perfect concierge experience for our members every time - whether a short trip for business or a leisure holiday for the whole family. You will be able to...

  • Virtual Lifestyle Manager

    5 months ago

    Kuala Lumpur, Malaysia Talent 24 Full time

    We are looking for a Luxury Lifestyle Manager in the area of Luxury Lifestyle Management. A customer service-focused individual who is passionate about providing the perfect concierge experience for our members every time - whether a short trip for business or a leisure holiday for the whole family. You will be able to build significant customer...

  • Overnight Virtual Lifestyle Manager

    6 months ago

    Kuala Lumpur, Malaysia Ten Group Full time

    **To complement our APAC team in Malaysia, we are looking for a Mandarin & Cantonese-speaking Overnight Luxury Lifestyle Manager in the area of Luxury Lifestyle Management.**: If you have a proven luxury hospitality and/or Lifestyle Concierge background, with an excellent knowledge of the products and worldwide destinations associated with high-end travel...

  • Virtual Lifestyle Manager

    6 months ago

    Kuala Lumpur, Malaysia Ten Group Full time

    **To complement our APAC team in Malaysia, we are looking for a Bahasa Malay & Bahasa Indonesia Speaking-speaking Luxury Lifestyle Manager in the area of Luxury Lifestyle Management.**: If you have a proven luxury hospitality and/or Lifestyle Concierge background, with an excellent knowledge of the products and worldwide destinations associated with high-end...

  • Elite Lifestyle Manager

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talent 24 Recruitment Full time

    Elite Lifestyle ManagerWe are seeking a highly skilled and experienced Elite Lifestyle Manager to join our team. As an Elite Lifestyle Manager, you will be responsible for providing exceptional service and creating unforgettable experiences for our elite clientele.Key Responsibilities:Provide personalized concierge services, including travel arrangements,...

  • Overnight Lifestyle Concierge

    5 months ago

    Kuala Lumpur, Malaysia Ten Group Full time

    **To complement our APAC team in Malaysia, we are looking for a Mandarin & Cantonese-speaking Luxury Virtual Concierge in the area of Luxury Lifestyle Management.**: If you have a proven luxury hospitality and/or Lifestyle Concierge background, with an excellent knowledge of the products and worldwide destinations associated with high-end travel and leisure,...

  • Lifestyle Manager Dayshift

    5 months ago

    Kuala Lumpur, Malaysia Talent 24 Full time

    We are looking for a Mandarin & Cantonese-speaking Luxury Lifestyle Manager in the area of Luxury Lifestyle Management. A customer service-focused individual who is passionate about providing the perfect concierge experience for our members every time - whether a short trip for business or a leisure holiday for the whole family. You will be able to build...

  • Virtual Account Manager

    5 months ago

    Kuala Lumpur, Malaysia Hewlett Packard Full time

    **What a Virtual Account Manager** does at HP**: - Generating leads, advancing the sales process, closing new and existing business and revenue growth objectives by effectively articulating the value proposition associated with HP’s products and services. - Required to leverage social, digital, video, chat, phone and occasional face to face sales...

  • Lifestyle and SEO Writer

    5 months ago

    Kuala Lumpur, Malaysia Maple Tree Media Sdn Bhd Full time

    **Beauty Insider and Glitz** As Owners of the Largest Beauty & Lifestyle Media in Singapore and Malaysia, Beauty Insider & Glitz is seeking a skilled and creative Lifestyle and SEO Writer to join our team. As a Lifestyle and SEO Writer, you will play a crucial role in producing engaging, well-researched, and SEO-optimized content that resonates with our...

  • Executive, Account Management

    5 months ago

    Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full time

    We are looking for an Account Management Executive based in Kuala Lumpur, Malaysia to develop the ZALORA’s Lifestyle (Electronics) category. The primary focus in this role is to drive the growth of the assigned brands by being the spokesperson for Zalora. This is a unique, exciting opportunity to influence minds and make an impact at...

  • Account Management Executive

    5 months ago

    Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full time

    **Description** We are looking for an Account Management Executive based in Kuala Lumpur, Malaysia to develop the ZALORA’s Lifestyle (Home & Living) category. The primary focus in this role is to drive the growth of the assigned brands by being the spokesperson for Zalora. This is a unique, exciting opportunity to influence minds and make an impact at...

  • Virtual Receptionist

    5 months ago

    Kuala Lumpur, Malaysia IWG Full time

    **Virtual Receptionist** **About the company** IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organizations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to...

  • Lifestyle Manager

    5 months ago

    Kuala Lumpur, Malaysia Ten Group Full time

    **Do you speak Cantonese/English/Mandarin fluently?** **Are you a confident, natural organizer?** **Are you passionate about helping people?** **Looking to join a rapidly growing, entrepreneurial and tech-focused company?** **Yes? Read on** Ten is looking for passionate, motivated and resourceful individuals to join our APAC team. As a Lifestyle...

  • Sales & Marketing Representative

    5 months ago

    Kuala Lumpur, Malaysia Sure Senior Lifestyle Full time

    We are seeking a dynamic Sales and Marketing Representative to join our team at Sure Senior Lifestyle. This role is pivotal in promoting our senior living services and engaging with potential residents. As a key member of our team, you will contribute to the success of our business by conducting personalized consultations, participating in open house events,...

  • Sales & Marketing Representative

    5 months ago

    Kuala Lumpur, Malaysia Sure Senior Lifestyle Full time

    We are seeking a dynamic Sales and Marketing Representative to join our team at Sure Senior Lifestyle. This role is pivotal in promoting our senior living services and engaging with potential residents. As a key member of our team, you will contribute to the success of our business by conducting personalized consultations, participating in open house events,...

  • Elite Lifestyle Manager

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talent 24 Recruitment Full time

    Elite Lifestyle ManagerWe are seeking an experienced Elite Lifestyle Manager to provide high-end, personalized support to our elite clientele. As a key member of our team, you will be responsible for delivering exceptional service and creating unforgettable experiences.Key Responsibilities:Provide round-the-clock concierge services, including travel...

  • Business Development

    5 months ago

    Kuala Lumpur, Malaysia BRICK HOUSE SDN BHD Full time

    A Business Development Executive in a lifestyle hub within an artisanal marketplace (KEDAI) has a unique and multifaceted role. Here's a detailed description of the responsibilities and skills required for such a position: Job Responsibilities **1. Market Research and Analysis** - Conduct market research to identify trends and opportunities within the...

  • Marketing Business Analyst

    5 months ago

    Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full time

    We are looking for an analytical and fast learning individual that is passionate about the e-commerce industry, in particular within the Lifestyle Category - Home& Living and Electronics. In this role, you will be analysing, planning and strategizing marketing initiatives, using Looker/Mixpanel/Data Studio to provide business, customer & sales trend...

  • Overnight Lifestyle Concierge

    2 months ago

    Kuala Lumpur, Malaysia Ten Group Full time

    **To complement our APAC team in Malaysia, we are looking for Concierge Experts that is fluent Mandarin & Cantonese speaking to join an award-winning, crisis-resistant travel and leisure company. This is fully remote working that gives you that work life balance that everyone wants!** If you have a proven luxury hospitality and/or Lifestyle Concierge...