Lifestyle Manager

6 months ago

Kuala Lumpur, Malaysia Ten Group Full time

**Do you speak Cantonese/English/Mandarin fluently?**

**Are you a confident, natural organizer?**

**Are you passionate about helping people?**

**Looking to join a rapidly growing, entrepreneurial and tech-focused company?**

**Yes? Read on**

Ten is looking for passionate, motivated and resourceful individuals to join our APAC team. As a Lifestyle Manager, no two days are ever the same. You will use your knowledge, contacts and know-how to deal with interesting and often complex requests. You will primarily be dealing in the following areas; Travel, Retail and Entertainment including restaurant and ticket knowledge. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within you team and across the company as a whole. You will use your research and communication skills to provide personalized solutions to our members request within specified time frames.

**Who We Are**

At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. Will you help take us there?

Your Responsibilities:

- Have an in-depth understanding of your members’ lifestyle needs, interests and requirements
- Establish clear, detailed and thorough briefs from members
- Manage members' requests on the phone
- Research the best options to meet and exceed the lifestyle requirements of the member
- Always go above and beyond on your members’ requests
- Proactively offer tailored lifestyle suggestions to your members to maximise the value they get from the service
- Act as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member
- Ensure members’ expectations are managed within the agreed deadlines
- Work with the member satisfaction ambassador to resolve and own all customer complaints relating to your members.

**Requirements**:

- Fluent Mandarin, Cantonese and English - written and spoken
- Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times
- The ability to work independently and perform well with little supervision
- Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
- Excellent time management skills with the ability to multi-task
- Detailed orientation and deadline driven to ensure that demanding standards are met.
- Embraces a complex, busy and dynamic work environment
- Experience with UHNW clients in customer service, dining, ticketing or hospitality industry would be an added advantage

**This position is a 40-hour work week on overnight shifts, Monday to Sunday, including Public Holiday.**

**Benefits**

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program - this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals - this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.
- Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies

  • Lifestyle Virtual Concierge Manager- Mandarin

    6 months ago

    Kuala Lumpur, Malaysia Talent 24 Full time

    **If you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, Luxury Travel - this could be an excellent career progression and an opportunity to work for a growing award-winning company.** We are looking for a Mandarin & Cantonese-speaking Luxury Virtual Concierge in Luxury Lifestyle Management. If you have a proven luxury...

  • Lifestyle Manager Dayshift

    6 months ago

    Kuala Lumpur, Malaysia Talent 24 Full time

    We are looking for a Mandarin & Cantonese-speaking Luxury Lifestyle Manager in the area of Luxury Lifestyle Management. A customer service-focused individual who is passionate about providing the perfect concierge experience for our members every time - whether a short trip for business or a leisure holiday for the whole family. You will be able to build...

  • Overnight Virtual Lifestyle Manager

    6 months ago

    Kuala Lumpur, Malaysia Talent 24 Full time

    We are looking for a Mandarin & Cantonese-speaking Overnight Luxury Lifestyle Manager in the area of Luxury Lifestyle Management. A customer service-focused individual who is passionate about providing the perfect concierge experience for our members every time - whether a short trip for business or a leisure holiday for the whole family. You will be able to...

  • Virtual Lifestyle Manager

    6 months ago

    Kuala Lumpur, Malaysia Talent 24 Full time

    We are looking for a Luxury Lifestyle Manager in the area of Luxury Lifestyle Management. A customer service-focused individual who is passionate about providing the perfect concierge experience for our members every time - whether a short trip for business or a leisure holiday for the whole family. You will be able to build significant customer...

  • Overnight Virtual Lifestyle Manager

    7 months ago

    Kuala Lumpur, Malaysia Ten Group Full time

    **To complement our APAC team in Malaysia, we are looking for a Mandarin & Cantonese-speaking Overnight Luxury Lifestyle Manager in the area of Luxury Lifestyle Management.**: If you have a proven luxury hospitality and/or Lifestyle Concierge background, with an excellent knowledge of the products and worldwide destinations associated with high-end travel...

  • Virtual Lifestyle Manager

    7 months ago

    Kuala Lumpur, Malaysia Ten Group Full time

    **To complement our APAC team in Malaysia, we are looking for a Mandarin & Cantonese -speaking Luxury Lifestyle Manager in the area of Luxury Lifestyle Management.**: If you have a proven luxury hospitality and/or Lifestyle Concierge background, with an excellent knowledge of the products and worldwide destinations associated with high-end travel and...

  • Executive, Account Management

    6 months ago

    Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full time

    We are looking for an Account Management Executive based in Kuala Lumpur, Malaysia to develop the ZALORA’s Lifestyle (Electronics) category. The primary focus in this role is to drive the growth of the assigned brands by being the spokesperson for Zalora. This is a unique, exciting opportunity to influence minds and make an impact at...

  • Account Management Executive

    6 months ago

    Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full time

    **Description** We are looking for an Account Management Executive based in Kuala Lumpur, Malaysia to develop the ZALORA’s Lifestyle (Home & Living) category. The primary focus in this role is to drive the growth of the assigned brands by being the spokesperson for Zalora. This is a unique, exciting opportunity to influence minds and make an impact at...

  • Virtual Lifestyle Manager

    7 months ago

    Kuala Lumpur, Malaysia Ten Group Full time

    **To complement our APAC team in Malaysia, we are looking for a Bahasa Malay & Bahasa Indonesia Speaking-speaking Luxury Lifestyle Manager in the area of Luxury Lifestyle Management.**: If you have a proven luxury hospitality and/or Lifestyle Concierge background, with an excellent knowledge of the products and worldwide destinations associated with high-end...

  • Sales & Marketing Representative

    6 months ago

    Kuala Lumpur, Malaysia Sure Senior Lifestyle Full time

    We are seeking a dynamic Sales and Marketing Representative to join our team at Sure Senior Lifestyle. This role is pivotal in promoting our senior living services and engaging with potential residents. As a key member of our team, you will contribute to the success of our business by conducting personalized consultations, participating in open house events,...

  • Sales & Marketing Representative

    6 months ago

    Kuala Lumpur, Malaysia Sure Senior Lifestyle Full time

    We are seeking a dynamic Sales and Marketing Representative to join our team at Sure Senior Lifestyle. This role is pivotal in promoting our senior living services and engaging with potential residents. As a key member of our team, you will contribute to the success of our business by conducting personalized consultations, participating in open house events,...

  • Business Development

    6 months ago

    Kuala Lumpur, Malaysia BRICK HOUSE SDN BHD Full time

    A Business Development Executive in a lifestyle hub within an artisanal marketplace (KEDAI) has a unique and multifaceted role. Here's a detailed description of the responsibilities and skills required for such a position: Job Responsibilities **1. Market Research and Analysis** - Conduct market research to identify trends and opportunities within the...

  • Marketing Business Analyst

    6 months ago

    Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full time

    We are looking for an analytical and fast learning individual that is passionate about the e-commerce industry, in particular within the Lifestyle Category - Home& Living and Electronics. In this role, you will be analysing, planning and strategizing marketing initiatives, using Looker/Mixpanel/Data Studio to provide business, customer & sales trend...

  • Overnight Lifestyle Concierge

    6 months ago

    Kuala Lumpur, Malaysia Ten Group Full time

    **To complement our APAC team in Malaysia, we are looking for a Mandarin & Cantonese-speaking Luxury Virtual Concierge in the area of Luxury Lifestyle Management.**: If you have a proven luxury hospitality and/or Lifestyle Concierge background, with an excellent knowledge of the products and worldwide destinations associated with high-end travel and leisure,...

  • Overnight Lifestyle Concierge

    3 months ago

    Kuala Lumpur, Malaysia Ten Group Full time

    **To complement our APAC team in Malaysia, we are looking for Concierge Experts that is fluent Mandarin & Cantonese speaking to join an award-winning, crisis-resistant travel and leisure company. This is fully remote working that gives you that work life balance that everyone wants!** If you have a proven luxury hospitality and/or Lifestyle Concierge...

  • General Manager

    6 months ago

    Kuala Lumpur, Malaysia BRICK HOUSE SDN BHD Full time

    **About Us**: MAHSA Avenue, Malaysia's newest wellness and lifestyle destination located between Kuala Lumpur and Petaling Jaya, is a vibrant hub for established brands and budding entrepreneurs. Catering to diverse generations, it buzzes with the latest trends in beauty, fashion, arts, and creativity. From health and wellness to innovative cuisine and...

  • Lifestyle & Wellness Manager

    6 months ago

    Kuala Lumpur, Malaysia Pan Pacific Hotels Group Full time

    **Malaysia*** **PARKROYAL COLLECTION Kuala Lumpur*** **Spa & Fitness*** **Job Grade**: Full Time PARKROYAL COLLECTION Kuala Lumpur puts you in the enviable heart of Kuala Lumpur’s Golden Triangle, where shopping, entertainment and commerce all come together. Step outside our doors and experience a variety of food, available around the clock. Choose...

  • Store Manager

    6 months ago

    Kuala Lumpur, Malaysia MAP Active Malaysia SDN. BHD. Full time

    To manage store sales performance, coordinate in-store promotional activity; managing store operation, recruitment and team building. - Report to Sales & Operations Manager to plan sales forecast daily, weekly, monthly, and set team share target. - Work with Sales & Operation Manager to achieve sales goals through key metric (CR%, ADS, IPT), ensure the...

  • Asst Customer Relations Manager

    6 months ago

    Kuala Lumpur, Malaysia Best World Lifestyle Full time

    **Responsibilities** - Manage day-to-day operations at Counter including: ◦ Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection. ◦ Floor management - POS/invoicing, self-collection of online purchases - Customer service - Booking of in-store facilities - Lead and manage a team of...

  • Asst Customer Relations Manager

    6 months ago

    Kuala Lumpur, Malaysia Best World Lifestyle Full time

    **Responsibilities** - Manage day-to-day operations at Counter including: ◦ Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection. ◦ Floor management - POS/invoicing, self-collection of online purchases - Customer service - Booking of in-store facilities - Lead and manage a team of...