Executive, Self Service Terminal

5 days ago

Kuala Lumpur, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us

We are currently looking for an Executive, Self Service Terminal (SST) Dispute

Management (6 months Contract) to support Disputes cases and make sure all the disputes cases resolved in accordance to the policies and guidelines. This role will report to Section Head, SST Disputes and Administrator.

Job Descriptions:- Ensure that the SAN & Mydebit Disputes cases are being attend and process within the SLA (10 Business Days - from the date received) and follow the guideline.- Verify the Memo crediting for HLBB Cards Holder Disputes cases received from the Offsite/Outsource Terminal and EPOS Transaction and process the refund for Paynet dispute cases via One Stop Portal System.- Provide the EJ copy to Cards Payment (upon request) and get Merchant confirmation on the Mydebit Disputes cases on daily basis.- Process the request for EPOS Manual Refund from Merchant Support Team and provide the IBFT crediting status (upon request from branches).-
- Liaise with branches for customer accounting crediting for refund purposes and any other projects or ad-hoc tasks assigned by the Management from time to time.

Job Requirements:
- Diploma/Degree level in any discipline from a reputable university.- At least 1-2 years working experience preferably in Self Service Terminal and MIS. Fresh graduate are encouraged to apply.- Knowledgeable in computerized payment system environment and MS Excel and Word.- Good written and oral communication skills and ability to interact effectively with people at different levels.- Possess good business sense, strong analytical skills and able to work under minimum supervision.
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._
- We seek to strike a balance between diversity, inclusion and merit to achieve our _
- mission of infusing diversity in thinking and skillsets into our organisation._
- are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. _
- Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation._

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