Customer Service Representative

4 weeks ago


Melaka, Malaysia PLAYART INTERNATIONAL (M) SDN BHD Full time

Are you fluent in reading and writing Chinese? Do you possess strong problem-solving skills and a passion for customer service? If so, we have an excellent opportunity for you to join our team as a Customer Service Representative.

**Responsibilities**:

- Provide assistance to customers in troubleshooting system issues, ensuring prompt and effective resolution.
- Collaborate with the team to execute Facebook advertising campaigns, contributing to the promotion of our products and services.
- Offer comprehensive solutions and tutorials to clients, guiding them through various processes and addressing inquiries with clarity and professionalism.
- Maintain accurate and up-to-date reports, documenting customer interactions and outcomes for reference and analysis.

**Requirements**:

- Proficiency in **reading and writing Chinese **is a mandatory requirement for this role.
- No prior experience is necessary; however, a willingness to learn and adapt is essential.
- Strong communication skills and the ability to articulate solutions clearly and concisely.
- Detail-oriented approach with a focus on accuracy in reporting and documentation.
- Flexibility to work six days a week on a shift basis.

**Working Hours**: Six days a week, shift work.

**Location**: Semabok, Melaka

**Benefits**:

- Opportunity to gain valuable experience in customer service within a supportive team environment.
- Competitive compensation package.
- Ongoing training and development opportunities to enhance your skills and knowledge.

**Job Types**: Full-time, Fresh graduate

Pay: RM2,000.00 - RM2,300.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking
- Opportunities for promotion

Schedule:

- Night shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Yearly bonus

Application Question(s):

- What is your expected salary per month?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- Mandarin (required)



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