Technical Product Specialist

7 months ago


Kuala Lumpur, Malaysia TDCX MALAYSIA SDN. BHD Full time

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

**#BeMore**
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

**Top reasons to work with TDCX.**
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces - Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and 310+ industry awards

**What is your mission?**
- Own and drive query resolution through collaboration with in-house product operations & engineering groups to resolve all types of queries.
- Drive overall customer satisfaction metrics ensuring service quality through case journey and providing regular updates across touch points.
- Drive adherence to service levels across channels and achieve Best in Class productivity, impacting resolution times for end customers.
- Partner with in-house technical specialists to educate advertisers on product features and common issue types.

**Who are we looking for?**:

- Min Diploma/ Degree in any discipline
- Full professional proficiency (written and verbal) in English and in the added native language.
- Possess a high level of problem resolution ability to identify the cause of the issues and provide a holistic solution, at the first contact.
- Strong interest in digital advertising technology and social media products, and ideally experience running marketing campaigns (for agency or own business)
- Comfortable working in a contact centre (voice/chat based) environment and willing to observe a shift schedule which may include weekends.

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your expected salary?

**Education**:

- STM/STPM (required)

**Experience**:

- Technical Support: 1 year (preferred)

**Language**:

- English (required)
- Mandarin (preferred)



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