Customer Relation Executive

5 months ago


Bangi, Malaysia Global Amity Sdn Bhd Full time

Job Requirement:
1. Minimum Degree in Corporate Communications or any fields. with 5 years experience in Customer Service.

2. Excellent Telephony, Communication and Interpersonal skills

3. Strong language Skills (Able to communicate effectively in English, Malays and local dialects - written & spoken)

4. Customer Service oriented and believes that "customers come first"

5. Competent in Microsoft Office (Word, Excel, Power Point) 6. Independent, high commitment, self-motivated and good problem solving

Job Scope:
1. Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership

2. Handle customer's concern, analyse root cause and take improvement activities

3. Coordinate and record customer's appointment booking and plot capacity planning to ensure smooth flow of operations in dealership

4. Ensure all customer's voice is promptly reported to dealer management

5. Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction

Pay: RM2,500.00 - RM4,000.00 per month



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