Guest Experience Executive

4 weeks ago


Kuala Lumpur, Malaysia SB Plus Sdn Bhd Full time

Job scope:

- Maintaining rental listings, internal systems with up-to-date information
- Responding to guest/tenant enquiries on chat and calls
- Assisting guests and troubleshooting the issues they face during their stay
- Communicating with guests regarding check in, deposit claims etc
- Administration
- Ad-hoc tasks

**Requirements**:

- Great communication, task organisation and problem solving skills
- Friendliness and patience with guests
- Strong attention to detail
- Proficiency in both English and Mandarin
- Ability to work independently and to take responsibility for tasks
- Quick response to mobile messages

Advantages:

- experience in customer service/sales/telemarketing/frontdesk/receptionist

Working environment:

- expect busiest during weekends and public holidays
- mínimal micromanagement, task completion and performance based culture

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM4,000.00 per month

**Benefits**:

- Flexible schedule
- Work from home

Schedule:

- Flexible hours

Supplemental pay types:

- Performance bonus



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