Guest Experience Executive
4 weeks ago
Job scope:
- Maintaining rental listings, internal systems with up-to-date information
- Responding to guest/tenant enquiries on chat and calls
- Assisting guests and troubleshooting the issues they face during their stay
- Communicating with guests regarding check in, deposit claims etc
- Administration
- Ad-hoc tasks
**Requirements**:
- Great communication, task organisation and problem solving skills
- Friendliness and patience with guests
- Strong attention to detail
- Proficiency in both English and Mandarin
- Ability to work independently and to take responsibility for tasks
- Quick response to mobile messages
Advantages:
- experience in customer service/sales/telemarketing/frontdesk/receptionist
Working environment:
- expect busiest during weekends and public holidays
- mínimal micromanagement, task completion and performance based culture
**Job Types**: Full-time, Permanent
**Salary**: RM2,000.00 - RM4,000.00 per month
**Benefits**:
- Flexible schedule
- Work from home
Schedule:
- Flexible hours
Supplemental pay types:
- Performance bonus
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