Guest Experience Executive

2 weeks ago


Kuala Lumpur, Malaysia COCOdry Full time

**What we're looking for**

We are looking for Guest Experience Executive to oversee the all guests experience at COCOdry, acts as the first point of contact of our guests in store and ensuring that all guests walk out of COCOdry feeling happy and COCOconfident. Your new catch phase is ‘Welcome to COCOdry’ ;)
**Qualifications**
- A cheerful, bubbly people person who loves meeting new friends and genuinely love putting a smile on everyone’s face.
- Great service personality and is willing to go extra mile to make someone’s day.
- Believes that it’s all the little things and gestures that matter the most.
- Any hospitality experience is a plus point and the rest can be learnt if there’s a will ;)

**Responsibilities**
- Warmly greet clients, walk them to the proper beauty station and inform assigned hair stylist of their arrival
- Process transactions (cash and credit cards) and issue receipts
- Offer beverages and chat with clients who are in the waiting area
- Welcome walk-ins, answer questions about services and schedule appointments based on availability
- Inform clients about new services and discounts
- Responsible in opening and closing of counter and settling bills
- Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
- Update client records with contact and billing details, appointments and services offered
- Arranging Fresha appointments based on closing rate
- Manage our call center
- Maintain a tidy reception area
- Order business cards, brochures and stationery as needed
- Ensure all the guest walk out of the saloon is on full satisfaction
- Handle guest complaints
- Enthusiast to go extra miles to ensure our guests are well taken care of and they feel like COCOdry is their second home.

**Salary**: RM1,500.00 - RM3,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift
- Holidays
- Weekend jobs

Supplemental Pay:

- Attendance bonus
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)



  • Kuala Terengganu, Malaysia THE TAARAS BEACH & SPA RESORT (REDANG) SDN BHD Full time

    Language Able to speak English fluently, Bahasa Malaysia - liaise with most Foreign Guest/ Local. Basic Function Responsible for keeping track of guest journeys, interacting with guests across channels and platforms, and coordinating with all internal stakeholders such as marketing communication, sales, account management and so on, in order to keep...


  • Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24043795 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...


  • Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24110027 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...


  • Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24029888 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...


  • Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23125529 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Limited Full time

    Job Overview:We are committed to delivering world-class hospitality experiences at Mandarin Oriental Hotel Group Limited. As a Guest Relations Executive, you will play a vital role in ensuring that our guests feel valued and cared for during their stay.Promote a culture of warmth and welcome, establishing meaningful connections with our guests from the...


  • Kuala Lumpur, Malaysia Sofitel Kuala Lumpur Damansara Full time

    This position has as its key objective the continual improvement of the Guest Experience, Online Reputation of the hotel, and loyalty boost by monitoring performance and guest feedback, being the Voice of the Guest at the hotel, supporting GM and HODs on achieving positive results and defined Guest Experience targets. She/he will ensure full compliance of...


  • Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24020791 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full time

    We are looking for a Guest Experience Officer to join our team at Grand Hyatt Kuala Lumpur. As a key member of the Restaurant Reservations Centre (RRC), you will be responsible for providing exceptional service to our guests.Job SummaryYou will contribute to the smooth operation of the RRC by providing timely and accurate information to guests. You will also...


  • Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24096739 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...


  • Kuala Terengganu, Malaysia THE TAARAS BEACH & SPA RESORT (REDANG) SDN BHD Full time

    Language Able to speak English fluently and JAPANESE SPEAKER - liaise with most Japanese/ Foreign Guest. Basic Function Responsible for keeping track of guest journeys, interacting with guests across channels and platforms, and coordinating with all internal stakeholders such as marketing communication, sales, account management and so on, in order to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Limited Full time

    Assistant Guest Services Center Manager - TelecommunicationsJR-00903Information TechnologyFull timePermanentWe are seeking a results-driven professional to join our team as Assistant Guest Services Center Manager - Telecommunications. This role is responsible for leading the Guest Services Centre Department, driving revenue growth, and enhancing the overall...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Asia Full time

    ResponsibilitiesProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests in a timely and efficient manner.Verify and adjust billing for guests, ensuring accuracy and compliance with company policies.Communicate effectively with staff and guests to resolve issues and meet expectations.Coordinate with Housekeeping to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Hotels and Resorts Full time

    Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Secur Solutions Group Pte Ltd Full time

    At Secur Solutions Group Pte Ltd, we are seeking a highly motivated and experienced Front Desk Staff Member to join our team.The successful candidate will be responsible for ensuring that our guests receive an exceptional experience from the moment they arrive.The Job Description includes: Welcome guests and check them in upon arrival.Provide information...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

    We are seeking a highly motivated and organized individual to join our front office team as a Supervisor. As a Front Office Supervisor, you will be responsible for leading a team of staff to provide exceptional guest experiences.ResponsibilitiesYour primary focus will be on ensuring seamless check-in and check-out processes, resolving any issues that may...


  • Kuala Terengganu, Malaysia THE TAARAS BEACH & SPA RESORT (REDANG) SDN BHD Full time

    Language Able to speak English fluently and MANDARIN SPEAKER - liaise with most Chinese/ Foreign Guest. Basic Function Responsible for keeping track of guest journeys, interacting with guests across channels and platforms, and coordinating with all internal stakeholders such as marketing communication, sales, account management and so on, in order to keep...


  • Kuala Lumpur, Malaysia SB Plus Sdn Bhd Full time

    Job scope: - Maintaining rental listings, internal systems with up-to-date information - Responding to guest/tenant enquiries on chat and calls - Assisting guests and troubleshooting the issues they face during their stay - Communicating with guests regarding check in, deposit claims etc - Administration - Ad-hoc tasks **Requirements**: - Great...


  • Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** (Malaysian Only) **Job Number** 24029883 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs...


  • Kuala Lumpur, Malaysia ARCC OFFICES PTE LTD Full time

    **Arcc Spaces** Launched in 2003,**Arcc Spaces** is a shared workspace **platform** that caters to established corporate/enterprise companies looking to transform the way they work, and drive innovation. We provide access to a collection of beautifully designed **hubs, lounges and labs **grounded in landmark projects across the world’s gateway cities. Our...