Guest Experience Manager

3 weeks ago

Kuala Lumpur, Malaysia Sofitel Kuala Lumpur Damansara Full time

This position has as its key objective the continual improvement of the Guest Experience, Online Reputation of the hotel, and loyalty boost by monitoring performance and guest feedback, being the Voice of the Guest at the hotel, supporting GM and HODs on achieving positive results and defined Guest Experience targets. She/he will ensure full compliance of the Brand Assurance Program and Operational Brand Standards at the property, the implementation and follow-up of brand and quality programs, including related training programs, with the aim of ensuring brand consistency while supporting optimal guest experience, increased satisfaction and loyalty.

**Salary**: RM5,500.00 - RM6,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Meal provided
- Professional development

Schedule:

- Day shift
- Monday to Friday

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