Guest Experience Manager

7 months ago

Kuala Lumpur, Malaysia Park Hyatt Kuala Lumpur Full time

Summary

You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Guest Experience Manager's responsibilities include managing guest relations, coordinating special requests, resolving issues, and implementing strategies to enhance the overall guest experience. The Guest Experience Manager collaborates with various hotel departments to deliver personalized service, anticipate guest needs, and exceed expectations.

**Qualifications**:

- Due to work permit restrictions, this position is only open for Malaysian Citizens and Permanent Residents of Malaysia.
- Ideally with a university degree/diploma in hospitality/hotel management.
- Work experience as a guest experience manager or assistant manager - front office in the hotel industry is preferred.
- Passionate about delivering exceptional guest experiences and a commitment to exceeding guest expectations, ensuring personalized service and attention to detail at every touchpoint.
- Ability to adapt to changing guest demands, operational priorities, and business requirements, demonstrating flexibility and resilience in managing fluctuating workloads and unexpected situations.
- Good leadership, interpersonal, and problem-solving skills as well as attention to detail, and computer proficiency are essential.

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