Executive, Airlines Inflight Quality

**Position Title**: Executive, Airlines Inflight Quality & Performance Management **Reports To**: Manager, Airlines Quality & Performance Measurement **Role Purpose**: To support Manager QPM and Senior Analyst / Auditor to ensure caterers are consistently comply with HALAL, Hygiene and HACCP requirement, service standards, procedures, processes as...

**Position Title**: - Executive, Airlines Inflight Quality & Performance Management **Reports To**: - Manager, Airlines Quality & Performance Measurement **Role Purpose**: - To support Manager QPM and Senior Analyst / Auditor to ensure caterers are consistently comply with HALAL, Hygiene and HACCP requirement, service standards, procedures, processes as...

**Reports To**: - Manager, Airlines Quality & Performance Measurement **Role Purpose**: - To support Manager QPM and Senior Analyst / Auditor to ensure caterers are consistently comply with HALAL, Hygiene and HACCP requirement, service standards, procedures, processes as identified and mutually agreed in the Service Level Agreement (SLA). **Key...

**Reports To**: Manager, Airlines Quality & Performance Measurement **Role Purpose**: To support Manager QPM and Senior Analyst / Auditor to ensure caterers are consistently comply with HALAL, Hygiene and HACCP requirement, service standards, procedures, processes as identified and mutually agreed in the Service Level Agreement (SLA). **Key...

**Reports To**: - Manager, Airlines Quality & Performance Measurement **Role Purpose**: - To support Manager QPM and Senior Analyst / Auditor to ensure caterers are consistently comply with HALAL, Hygiene and HACCP requirement, service standards, procedures, processes as identified and mutually agreed in the Service Level Agreement (SLA). **Key...

**Reports To**: Assistant Manager, Inflight Cabin, Entertainment & Connectivity **Role Purpose**: With Malaysia Airlines customers in mind, he or she will assist in identifying and selecting onboard movies, television, music, games and publications but not limited to IFE only. To provide a supportive role in maintaining a systematic approach and overseeing...

**Reports To**: - Manager, Airlines Culinary Standards **Role Purpose**: - Accountable for development of quality and innovative inflight offerings for the assigned region (meal and beverages) that will align with strategies set by the Product Department at optimal cost and position Malaysia Airlines competitively in the inflight catering industry. Ensure...

**Job Title**: Executive, Inflight Product - IFE **Reports To**: Assistant Manager, Inflight Cabin, Entertainment & Connectivity **Role Purpose**: With Malaysia Airlines customers in mind, he or she will assist in identifying and selecting onboard movies, television, music, games and publications but not limited to IFE only. To provide a supportive role in...

**Reports To**: - Senior Manager, Inflight Product **Position Summary**: **Key Accountability**: - Assist on planning all aspects of product development policies, objectives, and initiatives that includes strategic product roadmap, product development, product launch, and product marketing related to cabin hard soft products, in-flight entertainment and...

**Reports To**: Manager, Quality & Performance Management **Role Purpose**: Support In-Flight Operations Department to ensure KUL based caterers provides consistent quality of meals based on agreed menu specifications and uplifts inflight equipment according to operational requirement **Key Accountability**: - Conduct daily quality checks on the meal...

**Reports To**: - Manager, Contract & Project Management **Position Summary**: - Plan, develop, execute and monitor the establishment and implementation of In-Flight Operations’ commercial agreements to ensure that in-flight products and services transactions are governed and protected with valid agreements and in compliance with MAB’s contract...

**Position Title**: - Assistant Manager, Culinary Standard **Reports To**: - Manager, Airlines Culinary Standards **Role Purpose**: - Accountable for development of quality and innovative inflight offerings for the assigned region (meal and beverages) that will align with strategies set by the Product Department at optimal cost and position Malaysia...

**Reports To**: - Assistant Manager, Customer Experience & Delivery **Role Purpose**: - Responsible to assist Senior Executive, Customer Experience Delivery on the strategic design, implementation, and optimization of customer experience initiatives to ensure a best-in-class customer experience. In addition, to ensure Business Units are in full compliance...

**Job Title**: Quality Task Force Executive **Reports To**: Manager, Quality & Performance Management **Role Purpose**: Support In-Flight Operations Department to ensure KUL based caterers provides consistent quality of meals based on agreed menu specifications and uplifts inflight equipment according to operational requirement **Key Accountability**: -...

**Reports To**: - Security Senior Executive, KUL Operations **Role Purpose**: - Supervise, administer and perform technical, protective and investigate work on improperly documented passengers on MH and customer airlines on a day-to-day operations. **Key Accountability**: - Supervise and monitor staff for inspecting and verifying the authenticity of...

**Reports To**: Assistant Manager and Senior Executive, Customer Relations **Role Purpose**: - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. - Expected to provide excellent customer support by delivering accurate and timely responses to customer's...

**Reports To** - Assistant Manager and Senior Executive, Customer Relations (Feedback Management & Operation) **Role Purpose** - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. Expected to provide excellent customer support by delivering accurate and timely...

**Reports To**: - Head, Quality Assurance **Role Purpose**: - Provide guidance and direction of MAB Airline Engineering's SMS, responsible to the Head Corporate Safety Oversight on safety management matters and ensure compliance to CAA Malaysia regulations and requirements. - Perform, approve and evaluate investigation reports and action recommendations...

**Reports To** - Senior Manager, Project Management Office **Role Purpose** - Lead, coach and provide support, tactical coordination and monitoring for all programmes and initiatives carried out for all the departments under Airlines Business (AB) Vertical to ensure its proper closure and successful implementation. **Key Accountabilty** - Support Airlines...

**Reports To**: - Assistant Manager, Key Account Management **Role Purpose**: - To assist with case investigation, analysis and data management in order to deliver accuracy and timely response on MEDA request/escalated cases and issues. - SMEs for Call Centre in related fields, to enhanced Call Centre service delivery and resolve root cause issues to...