Executive Quality Assurance
5 months ago
**Reports To**:
- Assistant Manager, Customer Experience & Delivery
**Role Purpose**:
- Responsible to assist Senior Executive, Customer Experience Delivery on the strategic design, implementation, and optimization of customer experience initiatives to ensure a best-in-class customer experience. In addition, to ensure Business Units are in full compliance with the relevant MH product and services standards, policies, procedures, and work processes.
**Key Accountability**:
- Manage challenging situations or objections to manage issues and queries effectively under pressure.
- Perform data analysis from relevant data sources to develop the insights and work cohesively with BU to identify the relevant initiatives to provide continuous service improvement, process adherence, and enhancements for customer experience.
- To conduct a consistent quality check on outsourced vendors and assist the strategic planning for the BUs and Service Quality team, evaluating required continuous innovation in the work process and implementing the latest Service Quality/ Customer Experience Survey analysis/reporting trends while managing, supervising, monitoring, and grooming direct reports for career growth/pathing prospects.
- Ensure all day-to-day activities, processes, file trackers and documents are consistently updated, comply with airlines requirement including safety and security compliance.
**Qualifications & Working Experience**:
- Degree in any related field i.e., Aviation Management, Actuarial Science, Statistic, or Business Management with 02 years of working experience.
- Diploma in any related field i.e., Aviation Management, Actuarial Science, Statistic, or Business Management with 04 years of working experience.
**Personality Traits**:
- Ability to work under pressure, highly independent, self-motivated, meticulous, and high sense of responsibility.
- Good analytical, investigative, skills.
- Excellent communication skills, both verbal and written in English & Bahasa Malaysia.
- Must have strong leadership quality and interpersonal skills. Pleasant personality.
- Ability to coach and guide younger team members.
-
Quality Assurance Executive
5 months ago
Kuala Lumpur, Malaysia TENBEX ENGINEERING SDN BHD Full time**Company Description** Tenbex Engineering Sdn. Bhd. (TESB) is an engineering company established in 2004 and based in WP. Kuala Lumpur. TESB operates in West and East Malaysia and serves as a licensed service contractor/vendor for oil companies such as PETRONAS, MURPHY, REPSOL, SHELL, and EXXON MOBIL. With a team of experienced personnel from various Oil &...
-
Quality Assurance Executive
3 months ago
Kuala Lumpur, Malaysia D2S Resources Sdn Bhd Full timePosition Vacant : Quality Assurance Executive Location : Bukit Damansara, KL Company : D2S Resources Sdn Bhd Experience : 3 years **QUALIFICATIONS / EXPERIENCE** - 3 years of working experience in Life Insurance industry - QA experience preferred. - Any automation testing certification is an added advantage - Tertiary qualification, preferred -...
-
Manager, Quality Assurance
5 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Position Title**: - Manager, Quality Assurance **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service...
-
Manager, Quality Assurance
5 months ago
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service Quality Assurance (SQA) Planning and Management:...
-
Quality Assurance Executive
5 months ago
Kuala Langat, Malaysia Nestle Operational Services Worldwide SA Full time**Position Snapshot** **Quality Assurance Executive** Location: Nestle Distribution Centre,Sijangkang Company: Nestlé Manufacturing (M) Sdn. Bhd. Full-time Bachelor’s Degree in Food Science or any other relevant discipline At least 2 year of relevant experience **Position Summary** Leads a small team to ensure microbiological/chemical/sensory...
-
Quality Assurance Specialist
6 months ago
Kuala Lumpur, Malaysia G2G Full time**Job Scope** We are seeking a detail-oriented quality assurance specialist to be in charge developing and implementing quality assurance policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions. This role will work closely with various departments to perform and validate test cases based on...
-
Quality Assurance Executive
5 months ago
Kuala Lumpur, Malaysia WPP Success Sdn Bhd Full time**Role Summary**: **Key Responsibilities**: - Conduct evaluations of Call Center and Customer Service interactions to ensure adherence to quality standards. - Implement and maintain Quality Assurance processes and protocols. - Evaluate the performance of Call Center and Customer Service representatives based on established criteria. - Provide constructive...
-
Quality assurance executive
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia Smx Global Sdn Bhd Full timeSeek a Quality Assurance Executive to conduct audits and inspections, ensuring product quality and compliance with regulations.Key Responsibilities:Conduct audits and inspections at local and overseas factories to ensure product quality and compliance with regulations.Engage in quality inspections to uncover defects and ensure product excellence.Navigate...
-
Quality Assurance Executive
5 months ago
Kuala Langat, Malaysia Nestle Operational Services Worldwide SA Full time**Position Snapshot (Quality Assurance Executive)** Location: Sijangkang, Selangor Company: Nestlé Manufacturing (M) Sdn Bhd Permanent - Full Time Bachelor’s Degree in Supply Chain/ Logistics or any relevant studies. A minimum of 3 years’ experience in FMCG or warehouse operation in Quality Assurance. **Position Summary** Joining Nestlé means...
-
Quality Assurance
3 months ago
Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time**Requirements** - Proven experience in quality assurance within a call center or customer service environment is required, with a focus on both voice and non-voice channels - Strong understanding of call center operations, customer service best practices, and multi-channel support dynamics. - University education or diploma, preferably in a related...
-
Quality Assurance Manager
3 months ago
Kuala Lumpur, Malaysia Hong Leong Bank Full timeQuality Assurance Manager **If you are looking to excel and make a difference, take a closer look at us...** The Quality Assurance Manager who will be reporting to the Head of Process & Governance, under the Group Technology Division, is responsible to conduct independent assessment in the identified IT process area and recommend solutions with a goal to...
-
Junior Executive Quality Assurance
6 months ago
Kuala Lumpur, Malaysia PST Travel Services Sdn Bhd Full time**GENERAL DESCRIPTION** As a Junior Executive in Quality Assurance, you will be responsible for monitoring and assessing the performance of our customer service representatives to ensure adherence to quality standards and best practices. Your primary objective will be to maintain and improve the overall quality of customer interactions, thereby enhancing...
-
Quality Assurance Executive
6 months ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full timeRole Summary: Key responsibilities: - Conduct evaluation of Call Center and Customer Service interactions to ensure adherence to quality standards. - Implement and maintain Quality Assurance processes and protocols. - Evaluate the performance of Call Center and Customer Service representatives based on established criteria. - Provide contractive feedback to...
-
Quality Assurance Specialist
5 months ago
Kuala Lumpur, Malaysia Allianz Malaysia Full time30663 | Customer Services & Claims | Professional | Non-Executive | Allianz Malaysia | Full-Time | Permanent **Job Summary** **Key Responsibilities** - Provides actionable data and feedback to Customer Service Associates/Team Leads and managers. - Accompany evaluations with meaningful and constructive feedback identify potential corrective or prevention...
-
Quality Assurance
5 months ago
Kuala Lumpur, Malaysia Recruit Express Full time**Principal Function** As a Quality Assurance (QA) and Regulatory Affairs (RA) Executive, you will play a key role in ensuring compliance with relevant regulatory requirements and maintaining the highest standards of quality across our organization. You will collaborate closely with cross-functional teams to implement and maintain quality management systems...
-
Quality Assurance
5 months ago
Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time**Principal Function** As a Quality Assurance (QA) and Regulatory Affairs (RA) Executive, you will play a key role in ensuring compliance with relevant regulatory requirements and maintaining the highest standards of quality across our organization. You will collaborate closely with cross-functional teams to implement and maintain quality management systems...
-
Quality Assurance Analyst
5 months ago
Kuala Lumpur, Malaysia Ria Financial Services Full timeQuality Assurance Analyst Duties - Work as QA Engineer in a distributed team with other QA Engineers. - Work with cross-functional teams. - Integrate with the QA standards and guidelines of the team. - Take part in daily meetings, groomings, retrospectives (agile) and up with the work of the team. - Identifying gaps/dependencies in the requirements in the...
-
Executive Quality Assurance
5 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Job Title**: - Executive Quality Assurance & Delivery **Reports To**: - Assistant Manager, Customer Experience & Delivery **Role Purpose**: - Responsible to assist Senior Executive, Customer Experience Delivery on the strategic design, implementation, and optimization of customer experience initiatives to ensure a best-in-class customer experience. In...
-
Quality Assurance Specialist
7 months ago
Kuala Lumpur, Malaysia Glints Full time**Responsibilities**: - Review and assess diverse media content for quality and adherence to guidelines. - Identify and document issues in video, audio, and graphics, ensuring compliance with standards. - Conduct systematic testing to detect and report bugs, glitches, and deviations from quality parameters. - Ensure media content complies with industry...
-
IT Quality Assurance
6 months ago
Kuala Lumpur, Malaysia Tan Chong Motor Holdings Berhad Full timeJob Summary As a QA consultant, you are responsible to perform any required software testing to ensure systems are functioning as per documented requirements. **Responsibilities**: Perform functional tests (System Integration Test, User Acceptance Test, Automation Test) Validate features/functionality of the system as per documented business...