Srmgr-sales I
6 months ago
**職務編號** 24045647
**工作類別** Sales & Marketing
**地點** Four Points by Sheraton Puchong, 1201 Tower 3 Puchong Financial Corporate Centre, Puchong, Selangor, Malaysia 在地圖中查看
**工作編制** Full-Time
**身處外地?** N
**願意海外赴任?** N
**職位類型 管理** Management
**職位概述**
負責主動招攬和管理具有巨大收入潛力的大型團體/餐飲相關機會。管理未由活動預訂中心 (EBC) 處理的團體/餐飲機會。積極向上銷售每個商業機會,以最大限度地提高收入。實現個人和團隊相關的收入目標。驗證業務是否及時、正常運轉,確保服務妥善交付。負責透過在每次客戶/賓客體驗中提供卓越的服務,提升客戶/客人忠誠度。為客戶提供服務,以代表公司發展更多客戶。
**求職者個人資料**
**教育和經驗要求**
- **高中文憑或高中同等學歷 (GED);2 年銷售與行銷、賓客服務、前臺或相關專業領域工作經驗。**
或者
- 在經認可的大學取得工商管理、市場行銷、酒店和餐廳管理或相關專業的兩年制學位;不要求工作經驗。
**核心工作活動**
**瞭解市場機會並推動收入增長**
- 針對團體/餐飲客戶、市場或細分市場,並重點關注主動式招攬和客戶飽和。
- 與團體/餐飲搭檔合作,有效管理商業機會。
- 回應酒店相關因素以外的團體/餐飲機會。
- 如果酒店未參與 EBC,則處理所有機會。
- 識別、審核和徵求新的團體/餐飲業務,以實現個人和每家酒店的收入目標。
- 重點關注具有顯著銷售收入潛力的團體/餐飲客戶。
- 制定有效的團體/餐飲銷售計劃和行動。
- 設計、開發和銷售創意飲食活動。
- 透過向上銷售套餐和創意餐飲,最大限度地提高收入。
- 瞭解整體市場 - 競爭對手的優勢和劣勢、經濟趨勢、供求關係等,並瞭解如何針對這些因素進行銷售。
- 根據市場情況和各酒店需求,為每家酒店把握最佳機會。
- 利用談判技巧和創造性的銷售能力,達成業務並洽談契約。
**提供卓越的客戶服務**
- 處理具有巨大收入潛力和極高客戶期望的複雜業務。
- 建立並加強與現有和新客戶的關係,以實現未來的預訂。活動包括銷售拜訪、娛樂節目、FAM 旅行、貿易展覽等。
- 在社區內發展關係,以加強和擴大團體/餐飲銷售機會的客戶群。
- 支援品牌的服務和關係策略,透過在每次客戶體驗中提供卓越的服務來提高客戶忠誠度。
- 提供卓越的客戶服務,以提高市場份額。
- 執行品牌的客戶服務標準和酒店的品牌標準。
- 執行和支援公司客戶服務標準和酒店品牌標準。
- 參與和實踐品牌的日常服務基本原則。
- 透過在客戶的計劃/活動之前和期間,協助客戶並確保其滿意度,執行示範性的客戶服務以提升客戶滿意度和忠誠度。
- 透過瞭解客戶的需求,並推薦最能滿足其需求並超越其預期的相應特色和服務,同時建立關係和維護對酒店及品牌的忠誠度,為客戶提供服務。
- 瞭解酒店的主要目標客戶和服務預期;透過瞭解客戶的業務、業務問題和顧慮,服務他們並在計劃/活動之前和期間提供更好的業務解決方案。
**建立成功的關係**
- 與酒店外部的銷售管道(如市場銷售、戰略客戶)協作,確保銷售工作得以協調,並起到補充作用,而非重複。
- 管理和建立與主要內部和外部利益相關者的關係。
- 運用銷售資源和行政/支持人員。
**其他責任**
- 利用內聯網獲取資源和資訊。
- 進行現場檢查。
- 根據需要訂立契約。
- 執行和支持預訂業務的運營方面(例如,生成提案,撰寫契約,客戶信函)。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體,例如殘障和退伍軍人身分,或是任何其他適行法律所涵蓋的任何其他群體。_
走進福朋,永恆經典與現代細節相互交織,繁忙工作與繽紛樂趣共匯一處。無論旅客來自世界何地,都能在此深切體會當地風情。加入福朋喜來登的團結大家庭,讓我們營造熱情氛圍、給予彼此支持,共創美好福朋,以簡單的方式精準滿足賓客所需。請加入我們的團隊,攜手為賓客呈獻真誠友好的關懷和舒適自如的環境。加入福朋酒店,便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程,發揮個人價值,**追求**人生目標,**加入**卓越國際團隊,**展現**真我風采。
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