L2 Remote Support Specialist

2 weeks ago


Petaling Jaya, Malaysia HEMMERSBACH Malaysia Sdn Bhd Full time

**Job Tasks**
- Providing 24/7 printing area support to non-technical end-users
- Analyzing issues and implementing a correct resolution
- Contact and provide troubleshooting steps to end-users
- Dealing with printer supplies queries - Remote printer configuration
- Deployment of firmware and SafeCom software
- SafeCom account maintenance
- Knowledge base maintenance

**Required Skills**:

- English, Mandarin & Cantonese Language
- Excellent customer and communication skills
- Ability to work in a busy and multitasking environment
- Available to work on shifts
- Ability to work to a daily routine as well as quickly adjusting to incoming tasks

**WOULD BE AN ASSET:

- **
- Previous experience with L1 or L2 remote support
- Printing support knowledge
- Basic networking knowledge

**2 days work in the office in a month after training period (depends on one's learning ability)

**Fresh Graduate are encouraged to apply

**Salary**: Up to RM3,800.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- What is your notice period?
- What is your expected salary?
- Are you Malaysian?

**Language**:

- English (required)
- Mandarin (required)
- Cantonese (required)



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