Customer Service Leader

**Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

**Roles & Responsibilities:  ** - Responsible for welcoming trainees and completing icebreaking sessions - Responsible for on-site and online trainings of company products and soft skills for new hires as required - Responsible for providing existing employees cross trainings as required - Create training plan, training materials and assessments -...

A&W (Malaysia) Sdn Bhd is seeking an experienced Food Service Leader to join our team. As a Food Service Leader, you will be responsible for managing the restaurant team and ensuring that they provide customers with the highest quality products and excellent service.Responsibilities:Manage the restaurant float, petty cash, sales money, and stock; Cash...

**JOB SCOPE** - Provide effective solution for customer issue. - Follow up and respond back to user on timely manner. - To deliver excellent customer service to customer via phone or any other channels. - To provide accurate information on products and services to customer - Exceeding customer expectation in terms of customer service and accurate...

**Roles & Responsibilities**: - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...

ResponsibilityDeliver fair outcome to our customers and ensure the quality of service in place.Actively share customer feedback with internal departments to improve the customer experience.Actively respond to the feedback received from social media.Work with internal teams to ensure the pre & post service for all products are in place.RequirementsWith 1+...

Job OverviewAs a Senior Customer Experience Manager at Castlery, you will be responsible for leading our customer experience (CX) team to deliver exceptional service standards, meet and exceed customer expectations, and drive business growth. This role requires a unique blend of leadership, technical, and soft skills, making it an excellent opportunity for...

As a Telephone Operator, you will be based in Nanmar Call Center, Johor Bahru (Johor Jaya) and will act as a liaison, provide services information and resolve any emerging problems that our customer. - Handling all inbound calls and other online platform pertaining to assist raising issue related to the company's services. - Exceeding company expectation in...

Job Responsibilities: - Conduct telesales to new and existing customers to promote services and secure new business - Achieve monthly team sales target - Build strong client relationships with customers - Follow up and handle customer enquiries - Make customers understand on services that we are providing - Provide customer service support to customers -...

**Responsibilities**: - Job Responsibilities: - Conduct telesales to new and existing customers to promote services and secure new business - Achieve monthly team sales target - Build strong client relationships with customers - Follow up and handle customer enquiries - Make customers understand on services that we are providing - Provide customer service...

Salary : - RM 2500 6th Working allowance: - 300 Night Shift Allowance: - 300 Location: - Johor Bahru - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company’s products - Exceeding customer expectation in terms of customer service & accurate information. - Working...

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and SLA. - Good English communication skills. - You are...

About the RoleOverviewBanafee Enterprise is seeking a seasoned professional to lead our hospitality establishment in Johor Bahru. As Operational Leader, you will oversee day-to-day operations, ensuring exceptional customer service and efficient management.

Customer Focused RoleWe are looking for a Customer Satisfaction and Sales Growth Expert who can build and maintain strong relationships with customers to ensure their satisfaction and loyalty. This is a full-time hybrid role that requires the candidate to have excellent customer satisfaction, sales operations, communication, and relationship building...

customer service with at least 2 years experience in freight forwarding. Procurement & Strategic Sourcing Partner. To provide customer the best solution to help them in cost saving and to minimize downtime. To supply goods and services to customer timely and accurately. To provide customer customer services and advise professionally. Labour Supply Supply...

Description / Requirements Customer Service Executive - Startek, Johor, Malaysia Head count - Ongoing walk-in-interviews. Night Shift Allowance: - 300* Location: -Startek, Johor Bahru, Malaysia **Job Description**: Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the...

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution - Recommend potential products or services to management by collecting customer information and analyzing...

Job Scope: - Provide outstanding customer service to improve customer satisfaction and relationship - Prepare Sales order (cash) and Delivery order (DO) - Monitor and arrangement of logistic matter for product order delivery time to ensure on-time delivery to customers - Handle incoming phone calls related to; return material requests, product sample and...

**Mobile & Laptop Service Center **(Asus,Infinix,Tecno) **Working Hour** Monday to Friday: 10.00am - 7.00pm with an one-hour meal break. Saturday: 10.00am - 3.00pm (Half Day) Off-day - Sunday & public holidays **Responsibilities**: - Responsible for handling front office reception and administration duties - Generating and compiling of quotation and...

**Job Scope**: 1. Provide outstanding customer service to improve customer satisfaction and relationship 2. Prepare Sales order (cash) and Delivery order (DO) 3. Monitor and arrangement of logistic matter for product order delivery time to ensure on-time delivery to customers 4. Handle incoming phone calls related to; return material requests, product sample...