Global Customer Service Leader
7 days ago
As a Senior Customer Experience Manager at Castlery, you will be responsible for leading our customer experience (CX) team to deliver exceptional service standards, meet and exceed customer expectations, and drive business growth. This role requires a unique blend of leadership, technical, and soft skills, making it an excellent opportunity for those who thrive in fast-paced environments.
You will be responsible for driving key performance indicators (KPIs) such as forecasting and budgeting, hiring and team management, performance management, employee experience, seasonality and new business requirements, training and development, quality assurance, and other strategic initiatives.
The ideal candidate will have a proven track record in managing large customer service / call center teams that support global markets, both in-house and outsourced. They should possess a deep understanding of customer service metrics, customer relationship management (CRM), call center technologies, and performance KPIs. A data-driven mindset with the ability to analyze metrics and implement improvement plans is essential.
A strong leadership skillset and a track record of building customer-centric teams and processes are required. The successful candidate will also have a passion for customer experience and the drive to create meaningful, relevant interactions. Excellent communication and interpersonal skills are necessary for this role.
We offer a competitive compensation package and a comprehensive benefits program. If you are a results-oriented professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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Technical Service Specialist
4 days ago
Johor Bahru, Johor, Malaysia Carrier Global Corporation Full timeCompany OverviewCARRIER GLOBAL CORPORATION, a global leader in intelligent climate and energy solutions, is committed to creating innovative solutions that benefit people and the planet. With a rich history of inventing new technologies and industries, we continue to lead through our diverse workforce's dedication to customer-centricity.Servicing with...
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Field Service Operations Manager
4 days ago
Johor Bahru, Johor, Malaysia Carrier Global Corporation Full timeAbout the Role:The Service Engineer (Planner) will cover the Johor region in servicing clients for Carrier Global Corporation, a leader in intelligent climate and energy solutions. This role champions customer relationship and engagement processes.Key Responsibilities:Attend technical meetings at customer sites to provide solutions.Drive planning and...
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Global Sales Leader
2 days ago
Johor Bahru, Johor, Malaysia Adval Tech (Malaysia) Full timeCompany OverviewThe Adval Tech Group operates nine production plants globally, covering the entire value chain from product development to component production and assembly. We are committed to delivering high-quality products and exceptional customer service to our clients worldwide.Job ResponsibilitiesDevelop and implement customer strategies, including...
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Global Logistics Sales Specialist
5 days ago
Johor Bahru, Johor, Malaysia Panda Global Logistics Full timeJob Title: Global Logistics Sales SpecialistAbout the RoleWe are seeking a highly motivated and experienced Global Logistics Sales Specialist to join our team at Panda Global Logistics. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities, maintaining existing customer relationships, and driving...
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Food Service Leader
2 days ago
Johor Bahru, Johor, Malaysia A&W (Malaysia) Sdn Bhd Full timeA&W (Malaysia) Sdn Bhd is seeking an experienced Food Service Leader to join our team. As a Food Service Leader, you will be responsible for managing the restaurant team and ensuring that they provide customers with the highest quality products and excellent service.Responsibilities:Manage the restaurant float, petty cash, sales money, and stock; Cash...
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Service Engineer
4 days ago
Johor Bahru, Johor, Malaysia Carrier Global Corporation Full timeCountry: MalaysiaLocation: Carrier (Malaysia) Sdn Bhd, No.53, Jalan Molek 3/20, Taman Molek, MalaysiaRole: Service Engineer (Planner)Location: Taman Molek, JohorFull/ Part-time: Full timeBuild a career with confidenceCarrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for...
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Service Engineer
4 days ago
Johor Bahru, Johor, Malaysia Carrier Global Corporation Full timeCountry: MalaysiaLocation: Carrier (Malaysia) Sdn Bhd, No.53, Jalan Molek 3/20, Taman Molek, MalaysiaRole: Service Engineer (Planner)Location: Taman Molek, JohorFull/ Part-time: Full timeBuild a career with confidenceCarrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people...
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Global Tax Operations Leader
2 days ago
Johor Bahru, Johor, Malaysia ACCA Careers Full timeTax Accounting Leadership OpportunityWe are seeking a highly motivated and experienced Tax Accounting Global Process Leader to join our team at ACCA Careers. As a key member of our shared service center, you will be responsible for leading the overall tax accounting functions and developing a Tax Core Model that meets both legal and business...
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Customer Engagement Engineer
4 days ago
Johor Bahru, Johor, Malaysia Carrier Global Corporation Full timeJob Overview:As a Service Engineer (Planner) at Carrier Global Corporation, you will play a vital role in delivering exceptional customer service in the Johor region. You will be responsible for planning and executing service jobs, working closely with technicians and customers to ensure seamless delivery of services.Key Responsibilities:You will be...
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Customer Service Executive
7 days ago
Johor Bahru, Johor, Malaysia Elite Advance Service Sdn Bhd Full timeResponsibilityDeliver fair outcome to our customers and ensure the quality of service in place.Actively share customer feedback with internal departments to improve the customer experience.Actively respond to the feedback received from social media.Work with internal teams to ensure the pre & post service for all products are in place.RequirementsWith 1+...
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HVAC Service Planning Specialist
4 days ago
Johor Bahru, Johor, Malaysia Carrier Global Corporation Full timeJob Description:This is an exciting opportunity to join Carrier Global Corporation as a Service Engineer (Planner) in the Johor region. As part of our team, you will be responsible for delivering exceptional customer service by planning and executing service jobs efficiently.Responsibilities:We are looking for a detail-oriented individual who can attend...
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Service Solutions Coordinator
4 days ago
Johor Bahru, Johor, Malaysia Carrier Global Corporation Full timeAbout Us:Carrier Global Corporation is a leading company in intelligent climate and energy solutions. Our mission is to create innovative solutions that make a difference for people and the planet.Role Summary:We are seeking a highly skilled Service Engineer (Planner) to join our team in the Johor region. As a key member of our operations team, you will be...
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Global Operations Coordinator
4 days ago
Johor Bahru, Johor, Malaysia Mammoet Full timeMammoet is a global leader in heavy lifting and transport solutions. As a Project Manager, you will be responsible for leading cross-functional teams to deliver projects safely and efficiently.Key ResponsibilitiesDevelop and implement project plans to ensure timely and within-budget deliveryManage project risks and mitigate potential issuesEnsure compliance...
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Customer Service Representative
6 days ago
Johor Bahru, Johor, Malaysia HLA Full timeKey ResponsibilitiesProvide outstanding customer service by understanding customer needs and recommending suitable products.Maintain and replenish store merchandise according to brand standards.Act as a brand ambassador, ensuring a consistent global image.RequirementsExcellent spoken English, Mandarin, and Bahasa Malaysia skills.Minimum SPM education...
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Global Trade Compliance Specialist
4 days ago
Johor Bahru, Johor, Malaysia PerkinElmer Full timePerkinElmer is a global leader in scientific solutions, with over 80 years of experience advancing science. We collaborate closely with commercial, government, academic, and healthcare customers to deliver our broad portfolio of analytical solutions and OneSource services.About the RoleWe are seeking a skilled Trade and Compliance Specialist to join our team...
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HVAC Service Specialist
1 day ago
Johor Bahru, Johor, Malaysia Carrier Full timeService Engineer (Planner) - Carrier Global CorporationJob Description:The Service Engineer (Planner) will cover the Johor region, servicing clients while being supported by a team of technicians.About Us:Carrier Global Corporation is a global leader in intelligent climate and energy solutions.We create innovative technologies and solutions that matter for...
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Global Motorcycle Sales Executive
2 days ago
Johor Bahru, Johor, Malaysia Aveta Global Marketing Full timeJob DescriptionWe are seeking a highly motivated and experienced Sales Executive to join our team at Aveta Global Marketing. The primary focus of this position is to build strong relationships with dealers and clients, understand their needs, and present our motorcycles as the ideal solution.Key Responsibilities:Sales and Business Development:Identify...
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Operational Leader
1 day ago
Johor Bahru, Johor, Malaysia Banafee Enterprise Full timeAbout the RoleOverviewBanafee Enterprise is seeking a seasoned professional to lead our hospitality establishment in Johor Bahru. As Operational Leader, you will oversee day-to-day operations, ensuring exceptional customer service and efficient management.
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Customer Experience Team Leader
2 days ago
Johor Bahru, Johor, Malaysia Frasers Group Full time**About Us**Sports Direct Malaysia is a leading sports retailer in the country, operating 34 retail stores and managing an e-commerce site. We offer over 70 authentic global sports brands, providing customers with the widest variety of choice and value.The company employs over 1000 staff, with a focus on expanding rapidly across Asia in the coming years. Our...
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Service Operations Manager
2 days ago
Johor Bahru, Johor, Malaysia Aggreko Full timeAbout AggrekoWe are a global leader in providing energy solutions that help businesses grow and communities thrive. Our team is proud of the difference we make to customers, local communities, and the world.