Service Solutions Coordinator
5 days ago
About Us:
Carrier Global Corporation is a leading company in intelligent climate and energy solutions. Our mission is to create innovative solutions that make a difference for people and the planet.
Role Summary:
We are seeking a highly skilled Service Engineer (Planner) to join our team in the Johor region. As a key member of our operations team, you will be responsible for delivering excellent customer service by planning and executing service jobs efficiently.
Key Responsibilities:
- Attend technical meetings to provide solutions.
- Drive planning and execution of service jobs within budget and timeframes.
- Assign technicians to service calls with clear communication of job requirements.
- Ensure timely completion of work orders and plan SA/SR jobs accordingly.
- Manage PM plans in Salesforce and ensure 100% PM completion each month.
- Plan and schedule technicians efficiently for hotline calls.
- Approve timesheets and technician expenses on time.
- Allocate service parts on a monthly basis.
- Maintain strong customer relationships to improve NPS scores and address issues promptly.
- Connect chillers to the Carrier Smart Service Platform and generate reports for customers.
- Prepare technical reports for customers.
- Conduct chiller introduction and technical training for customers and in-house technicians.
- Attend to customers' complaints and provide prompt service to meet customer satisfaction.
- Support the Service Manager in handling operation-related matters.
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