IT Support Technician

1 week ago


Kota Damansara, Malaysia Quess Full time

**IT Support Technician**

Work Location: Tropicana Damansara.

Working Hours: 8:30 AM - 5:30 PM - Monday - Friday.

Basic Salary: Up to RM6000 per month.

**Responsibilities**:

- Act as a single point of contact for connectivity services.
- Monitor service availability and performance.
- Proactively monitor alarms for SD-IPVPN services.
- Notify customers upon alarm detection.
- Handle incidents by creating proactive Trouble Tickets (TT) for alarms and reactive TT for customer complaints.
- Perform first-level troubleshooting with on-site personnel.
- Coordinate joint troubleshooting with end users.
- Conduct investigations and analysis as required.
- Keep customers updated on restoration progress.
- Coordinate with TM backend team.
- Escalate issues as per the escalation matrix.
- Manage end-to-end incident coordination from TT opening to closure.
- Request Historical alarms, Software tests, End-to-End physical tests, and Loop tests as needed.
- Prepare and submit link status reports upon customer request.

**Minimum Requirements**:

- Degree in IT/Computer Science/Engineering or equivalent.
- Minimum 3 years of experience in a related field.
- Male applicants preferred.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM6,000.00 - RM6,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Early shift
- Monday to Friday

**Experience**:

- IT support: 3 years (preferred)

Application Deadline: 06/27/2024



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