Customer Service Executive

2 weeks ago

Kuala Lumpur, Malaysia deugro Projects (Malaysia) Sdn. Bhd. Full time

The deugro group is a globally active company serving the project logistics industry. Counting 1,200 employees worldwide in more than 40 countries, we are a true global network of logistics experts—for road and rail, ocean and air freight. We set the courses of tomorrow—today.

deugro is the first company of the deugro group. Since 1924, it has been the main business of the international project logistics company, founded in Frankfurt am Main, Germany. Every day, we face all the challenges of the logistics industry. Here is where employees like to keep on eye on really big objects while keeping a cool head—enabling us to come up with alternatives when the conventional path from A to B does not work.

Become a part of our international Operations team at one of our locations in Kelana Jaya, Malaysia. For the next possible date we are looking for you in fulltime as Customer Service Executive

**Tasks and responsibilities will include**:

- Procurement of tariffs from forwarders, carriers, deugro branches and worldwide agents
- Reporting and documentation of all sales activities
- Management of suppliers, subcontractors, freight forwarders and third parties
- Coordination between warehouses, carriers and suppliers
- Organising trucking and intermodal shipments and making bookings with carriers and third parties
- Conducting freight rate negotiations with forwarders, carriers, freight handlers and deugro overseas offices and agent
- Responsible for receivables, payables, profit sharing and forecasting for assigned spot shipments or accounts
- Valuing freight and finding routes for freight movement
- Holistic communication with the customer regarding prices, shipment dates, delays etc.
- Support function/contact person for specific customers or project operations
- Assist in the preparation of RFQ and tender responses
- Reviewing and posting invoices and billing customers
- Build and maintain strong, long-term client and supplier relationships
- Conducting and assisting with market analysis on an ongoing basis
- Follow-up on orders to ensure delivery by the specified deadline
- Representing deugro at project meetings, sales meetings, proposal clarification meetings, negotiations, kick-off meetings and industry events
- Supporting the Pricing/Operations department in the preparation of commercial proposals

**What you can contribute**:

- Bachelor degree and at least 3 years of relevant experience in the freight forwarding industry
- Solid experience in dealing with customer as well as good communication skills
- Very good proficiency with Microsoft Office Tools (Word, Excel, Power Point, etc.)
- Experienced in operating systems, Accounting Systems, Tracking Systems (Cargowise, Exact, CRM, etc.)
- These qualities characterize you: detail
- and customer-oriented, analytical, organized
- Excellent communications skills in English (Cross-Functional and Cross-Cultural)

**What we offer you**:
A family-owned and run company, deugro group has been active in the project logistics industry for nearly 100 years. With our sights continuously on the future, we are a prosperous company offering you a long-term perspective for your professional career. What’s more, you benefit from an attractive salary and a modern workplace, with the option to work remotely—ensuring flexible working hours and individual development opportunities. We want to work with people who not only bring the right résumé/CV, but who also pursue their ideas with passion and put them into action with commitment.

**Contact**:
**deugro Projects (Malaysia) Sdn. Bhd.**
Marco Miraglia
MYS

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer Service Executive: 1 year (preferred)

  • Operations Executive

    4 weeks ago

    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. Job Requirements: - Meticulous and detailed orientated -...

  • Customer Service Executive

    4 weeks ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    **Main Job Tasks and Responsibilities**: - Provide knowledgeable answers to questions about product, pricing, and availability. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Maintain customer databases. - Communicate and coordinate with internal departments. - Provide feedback on the efficiency of the customer service...

  • Customer Service Executive

    4 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Mandarin - Mandarin - CS Travel* Language - Mandarin + English Role: Customer Service Location: Cyberjaya, Malaysia Shift Timing: 24*7...

  • Executive (Customer Service)

    4 weeks ago

    Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **ROLE: Customer Service Executive (English Speakers)** - **MINIMUM 6 MONTHS EXPERIENCE IN CALL CENTRE ENVIRONMENT**_ - Support and manage buyer/seller enquiries and escalations in a proper manner. - We need an individual who is strong in decision making and has soft skills and competencies to manage our customers. **REQUIREMENTS**: SPM and above For more...

  • Customer Service Executive

    4 weeks ago

    Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    **Responsibilities**: - Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order - Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure...

  • Customer Service Admin Executive

    4 weeks ago

    Kuala Lumpur, Malaysia Dytan Health On-Line Full time

    **Responsibilities** - Make sure that all Medical, APS & QS medical reports are completed and QC before sending to insurance company. - Handle inbound and outbound calls. - Coordinating workflow and ensuring all customer support functions are completed within the service turnaround time. - Assist in overall administrative duties. **Requirements**: -...

  • Customer Service

    4 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Relations Customer Service Focus Focused Communication Skills business communication Customer Engagement Customer Care good communication skills...

  • Customer Service Inbound

    4 weeks ago

    Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

    **Position**: Customer Service Inbound (Immediate Hiring) **Intake Date : 29** **March 2024** **Working Location**: Bangsar, Kuala Lumpur **Working Days **:Monday - Sunday (2days off - rotate) **Working Hours**: 8.00am - 5.30pm/ 12.30pm - 10.00pm **Basic Salary : RM2,500** **JOB DESCRIPTIONS**: - To attend / answer incoming calls from customer, identify...

  • Customer Service Executive

    4 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive -Technical **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Japanese language JapeneseVacancy: *Native Japanese - Customer Service* Location: Cyber Jaya, Malaysia. Salary Max:...

  • Customer Service

    7 days ago

    Kuala Lumpur, Malaysia RedRadar International (Recruitment Agency) Full time

    **Position**:Customer Service Cum Sales Executive **Salary**: RM 2,000 - RM 2,500 + lunch provided + RM250 medical per year **Working Hours**: 8:30 AM - 5:30 PM **Working Days**: Monday - Friday **Location**: Ampang Hilir, 55100 Kuala Lumpur **Job Description**: - Manage customer relations - Manage customer complaints - Manage customer inquiries - Manage...

  • Customer Service Executive

    4 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service english Customer Service Agent Mandarin or Cantonese Voice Support - Qualification: Completed with SPM, UEC, ICGSE...

  • Junior Executive, Customer Service

    4 weeks ago

    Kuala Lumpur, Malaysia CUCKOO INTERNATIONAL (MAL) SDN BHD Full time

    **JOB RESPONSIBILITIES**: - Effectively manage incoming calls. - Resolve customer complaints and questions via phone. - Reach out to existing customers to conduct Service Quality Calls. - Act as the company gatekeeper. - Maintain good relationship between internal & external customers and company. **REQUIREMENTS**: - Higher Secondary/STPM/"A" Level/Pre-U,...

  • Customer Service Executive

    4 weeks ago

    Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **ROLE**:Customer Service Executive (English Speakers) **PROJECT**: E-commerce & online shopping platform industry **OVERVIEW**: Support and manage buyer/seller enquiries and escalations in a proper manner. We need an individual who is strong in decision making and has soft skills and competencies to manage our customers. - Taking ownership to solve...

  • Customer Service Inbound

    4 weeks ago

    Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

    **Position**: Customer Service Inbound Mobile (Immediate Hiring) **START INTAKE: 26-Apr | 3-May | 10-May | 17-May** **Working Location**: Bangsar, Kuala Lumpur **Working Days **:Monday - Sunday (2days off - rotate) **Working Hours**: 8.00am - 5.30pm/ 12.30pm - 10.00pm **Basic Salary : RM2,500 FIX No Allowance** **JOB DESCRIPTIONS**: - To attend / answer...

  • Customer Service Executive

    4 weeks ago

    Kuala Lumpur, Malaysia IT BUSINESS SOLUTIONS SDN BHD Full time

    Experience: 0-6 Months in customer support( INBOUND) Working Hours: Mon-Fri (Normal Working hrs.) Job Description - Serves customers by providing product and service information and resolving product and service problems - Manage Inbound/Outbound phone calls. - Identify and assess customers' needs to achieve satisfaction. - Build sustainable relationships...

  • Executive Customer Service

    2 days ago

    Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

    Job Summary: We are looking for an enthusiastic Customer Service Executive with a strong background in customer service to manage the day-to-day incoming and outgoing related work. This role requires you to provide comprehensive information and solutions to customers about the product and service. Job **Responsibilities**: - Serve our customers’ needs...

  • Customer Service Executive, Arena Branch

    4 weeks ago

    Kuala Lumpur, Malaysia Allianz Malaysia Full time

    29883 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | Permanent **Job Summary** Responsible for branch operations, customer service, decentralization of policy servicing and agency support. **Responsibilities** - Face-to-face customer service to Life and General insurance policyholders - Complaint handling and...

  • Customer Service

    4 weeks ago

    Kuala Lumpur, Malaysia Acom (M) Sdn Bhd Full time

    Attended inbound calls from customers - Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. - Provide excellent and high-quality service in a timely and professional manner. - Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity) are met consistently...

  • Customer Service Executive

    4 weeks ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Associate/Sr. Associate -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling Key Skills: Customer Service - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising...

  • Customer Service Admin

    2 weeks ago

    Kuala Lumpur, Malaysia Dytan Health On-Line Full time

    **Responsibilities** - Make sure that all Medical, APS & QS medical reports are completed and QC before sending to insurance company. - Handle inbound and outbound calls. - Coordinating workflow and ensuring all customer support functions are completed within the service turnaround time. - Assist in overall administrative duties. **Requirements**: -...