Duty Manager
6 months ago
**What Will You Do?**
You’ll be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and departure processes for all guests.
- Deals with the in-house guests accounting and ensures the accuracy of guest billing.
- Operationally manages during their shift to ensure guests are well cared for.
- Ensures the accuracy of data in all systems and provides the necessary daily reports for all departments.
- Manages the daily overbooking levels and liaises with all departments to ensure maximum occupancy.
- Ensures all guests are quoted the correct rate as per the selling strategy and website.
- Ensures all telephone calls are answered as quickly and efficiently as possible.
- Maintaining observation over guests and guests’ property to ensure security alerts are kept to a minimum.
- Report any maintenance issues to the correct department and check to ensure the work has been completed.
- Uses a wide range of coaching skills to ensure that the team are well motivated and informed of day to day activity.
- Monitors the performance of the team, setting stretching but realistic objectives to ensure the team are well motivated.
- Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.
- Play an active role in the enhancement of the relationship between Front Office, Housekeeping and Maintenance and Front Office.
- Be prepared to do anything deemed necessary for the smooth operations of the hotel or as instructed by the Hotel Manager/General Manager.
**Who Must You Be?**
To successfully fill this role, you will have the right attitude, behaviours, skills, and values that follow:
- You have previous experience in a customer-focused industry with leading or supervisory role.
- You execute - you get things done.
- You are scarily organized.
- A sudden earthquake would not scare you.
- You only associate pressure with cookers.
- You are a people-centric leader. You can push and inspire individuals at the same time.
- You can have in depth conversations about anything.
- You have a passion to serve.
- You are a huge people person - a natural host and promote a hospitable attitude
- You live and breathe Ormond values.
- You take pride in how you look (of course, in accordance to societal standards).
- Marie Kondo is one of your inspirations and you can tell if something sparks joy or not.
- You can fire up all sides of your brain and multi-task.
- Your alter ego is Mr/Mrs Positive.
- You’re an Opera wiz and can take a lead role in the installation process.
- You can spread your wings to fly on your own as well as flock with other members of the team.
- You’re experienced with social media.
- Language is your strong suit
- You are available to work when required including weekends, public holidays and at nights.Previous role as a Senior Supervisor or Duty Manager in a similar quality hotel.
- A degree or diploma in Hotel Management or equivalent.
- An in-depth knowledge of the hotel, leisure or service sector.
**Salary**: RM3,500.00 - RM4,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Professional development
-
Duty Manager
7 months ago
Kuala Lumpur, Malaysia Pullman Kuala Lumpur Bangsar Full timeMinimum experience required : 3 to 5 years Education level : Bachelor / Licence Areas of study : Hospitality Management Languages essential : English Optional languages : Malay KEY TASKS - Reporting directly to the Front Office Manager, the Duty Manager is responsible for assisting Senior Management in the overall day to day operations. - During their duty...
-
Duty Manager
6 months ago
Kuala Lumpur, Malaysia Wyndham Grand Bangsar Kuala Lumpur Full timeMinimum experience required : 3 to 5 years Education level : Bachelor / Licence Areas of study : Hospitality Management Languages essential : English Optional languages : Malay KEY TASKS - Reporting directly to the Front Office Manager, the Duty Manager is responsible for assisting Senior Management in the overall day to day operations. - During their duty...
-
Duty Manager
6 months ago
Kuala Lumpur, Malaysia Platinum Victory Facestyle Sdn. Bhd. Full timeThe Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. - Assist, help and supervise the Guest Service Supervisors, Guest Service Assistants, Cashiers, Concierge including those of Limousine Services and Valet Services. -...
-
Duty Manager
7 months ago
Kuala Lumpur, Malaysia Hilton Full timeDuty Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...
-
Duty Manager
6 months ago
Kuala Lumpur, Malaysia E&O RESIDENCES KUALA LUMPUR Full timeSupervises overall activities in the department especially during the absent of Head of Department - Supervises and delegates duties to supervisors and prepares work schedule for them. - Develops weekly host’ schedules, monitors team attendance and put up the leave calendar - Supervises all sections and improvements in operation where she/he finds...
-
Duty Manager
6 months ago
Kuala Lumpur, Malaysia E&O RESIDENCES KUALA LUMPUR Full timeSupervises overall activities in the department especially during the absent of Head of Department - Supervises and delegates duties to supervisors and prepares work schedule for them. - Develops weekly host’ schedules, monitors team attendance and put up the leave calendar - Supervises all sections and improvements in operation where she/he finds...
-
Duty Manager
6 months ago
Kuala Lumpur, Malaysia SILKA MAYTOWER KUALA LUMPUR Full time**DUTIES AND RESPONSIBILITIES** - Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s. - Assists in VIP’s arrival & departure. - Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour. - Checks on registration...
-
Duty Manager
6 months ago
Kuala Lumpur, Malaysia Hilton Garden Inn Kuala Lumpur Full timeAs the Duty Manager, you will be responsible for performing the following tasks to the highest standards: - Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement. - Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for...
-
Duty Manager
6 months ago
Kuala Lumpur, Malaysia Meliá Kuala Lumpur Full timeAssisting Front Office Manager in the overall day to day operations whilst on duty. - Resolve any guest complaints and to establish an amicable relationship with guests, clients of the Hotel and ensure prompt, courteous and accurate service to all guests to maximize customer satisfaction. - Ensure quality in all aspects of work and among the staff in the...
-
Duty Manager
6 months ago
Kuala Lumpur, Malaysia Meliá Kuala Lumpur Full timeAssisting Front Office Manager in the overall day to day operations whilst on duty. - Resolve any guest complaints and to establish an amicable relationship with guests, clients of the Hotel and ensure prompt, courteous and accurate service to all guests to maximize customer satisfaction. - Ensure quality in all aspects of work and among the staff in the...
-
Duty Manager
7 months ago
Kuala Lumpur, Malaysia Mulia Property Deveploment Sdn Bhd Full timeThe Duty Manager is responsible for overseeing the daily operations of the building and operational departments. They ensure that the operations runs smoothly, that staff are effectively managed, and that tenant and visitor needs are met. The Duty Manager is in charge during the scheduled shirts or on weekends and holidays when senior management is not...
-
Duty Manager
6 months ago
Kuala Lumpur, Malaysia Mulia Property Deveploment Sdn Bhd Full timeThe Duty Manager is responsible for overseeing the daily operations of the building and operational departments. They ensure that the operations runs smoothly, that staff are effectively managed, and that tenant and visitor needs are met. The Duty Manager is in charge during the scheduled shirts or on weekends and holidays when senior management is not...
-
Duty Manager
7 months ago
Kuala Lumpur, Malaysia Mulia Property Deveploment Sdn Bhd Full timeThe Duty Manager is responsible for overseeing the daily operations of the building and operational departments. They ensure that the operations runs smoothly, that staff are effectively managed, and that tenant and visitor needs are met. The Duty Manager is in charge during the scheduled shirts or on weekends and holidays when senior management is not...
-
Assistant Duty Manager/duty Manager
7 months ago
Kuala Lumpur, Malaysia Travelodge City Centre Full time**Responsibilities** **Front Office** **1 Guest Service** - Ensure provision of excellent guest service at all times - Maintains a friendly, cheerful and courteous demeanour at all times - Courteously and accurately answers inquiries from potential guests and accepts hotel reservations **2 Front Desk** - Resolve guest issues, complaints, problems in a...
-
Assistant Duty Manager/duty Manager
7 months ago
Kuala Lumpur, Malaysia Travelodge City Centre Full time**Responsibilities** **Front Office** **1 Guest Service** - Ensure provision of excellent guest service at all times - Maintains a friendly, cheerful and courteous demeanour at all times - Courteously and accurately answers inquiries from potential guests and accepts hotel reservations **2 Front Desk** - Resolve guest issues, complaints, problems in a...
-
Duty Manager
6 months ago
Kuala Lumpur, Malaysia The Pearl Kuala Lumpur Full timeJob description - Be consistently familiar with every type of accommodation and services in the Hotel. Enhancement programmed on rooms inspection through each of the various type of rooms to be coordinated objectively, to be able to fully describe any room to potential guest. - Maintain a high standard of customer relation/ customer service within Front...
-
Duty Manager
3 months ago
Kuala Lumpur, Malaysia The Pearl Kuala Lumpur Full timeJob description - Be consistently familiar with every type of accommodation and services in the Hotel. Enhancement programmed on rooms inspection through each of the various type of rooms to be coordinated objectively, to be able to fully describe any room to potential guest. - Maintain a high standard of customer relation/ customer service within Front...
-
Duty Manager
7 months ago
Kuala Lumpur, Malaysia STEG HOTEL, KL Full timeAssist the Front Office Manager / Assistant Front Office Manager in the day-to-day operation of the hotel in maintaining all standards of guest service - Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all...
-
Duty Manager
7 months ago
Kuala Lumpur, Malaysia Platinum Victory Facestyle Sdn. Bhd. Full timeThe Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. - Assist, help and supervise the Guest Service Assistants, Cashiers, Concierge including those of Limousine Services and Valet Services. - Ensure there is a healthy and...
-
Duty Manager
7 months ago
Kuala Lumpur, Malaysia SB Plus Sdn Bhd Full time**Duty Manager Job Scope**: **1. Operational Oversight**: - Supervise day-to-day operations, ensuring smooth and efficient operation. - Address and resolve guest issues promptly, maintaining a high level of customer satisfaction. - Act as the point of contact for emergencies, implementing crisis management protocols. **2. Staff Management**: - Coordinate...