Admissions Team Leader

1 week ago

Kuala Lumpur, Malaysia Quacquarelli Symonds Full time

**Why QS?
At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect, and support each other - and as a company, our values underpin these.

Our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensure everyone has the same opportunity to achieve that potential. We celebrate the diversity of our teams and believe through sharing our experiences we can learn from one another and become stronger together, which enables us to achieve our goal.

At QS, you’ll be responsible for implementing real change in the international higher education landscape, full of exciting and interesting challenges where you can drive positive impact across the business.

In October 2023 we were thrilled to be included in Newsweek’s Top 100 Most Loved Workplaces® in the UK list which is compiled using employee sentiment and satisfaction data.

Using insights from more than two million employees in organisations with 50 to 100,000 members of staff, the list recognises workplaces where employees feel most respected and appreciated.

**The role**

Team Leader is focused on these key areas:

- To provide leadership and line manage the Senior Admissions Assessment Officers (SAAO) and Admissions Assessment Officers (AAO) for the managed clients
- Oversee and manage multiple clients to ensure there is seamless delivery of the services for the managed clients and collaborating with the respective stakeholders

Pont of reference for data and information or insights for the managed client/s

**Role responsibilities**:
**Key responsibilities include:
- Team Management: _
- Lead a team of SAAOs and AAOs for managed clients, focusing on matters related to daily operations, management and staff performance across regions
- Organise and schedule regular team meetings to gather any feedback or issues that needs further attention and resolving them immediately
- Provide regular updates and feedback to the Admissions Manager or as and when required
- Collaborate with the Admissions Manager to prepare and execute training plans and schedule for onboarding of new team members
- Ensure in prioritising client/s’ SLAs when assigning tasks to team members and monitoring these closely
- Engaged in resource planning needs by having an overview of overall Admissions resource availability and advise on resource optimisation Participate in the hiring process as a panel member as requested by the Admissions Manager or Director of Admissions Operations
- Reporting and Analysis: _
- Ensure reports are readily available, up-to-date and accurate
- Compiling and presenting reports for managed clients in a timely manner or as scheduled

**Other responsibilities**:

- To lead and support new business and service implementation by collaborating with various stakeholders and client/s
- Ensure client communication is maintained in a positive, constructive and professional manner and as advised by the client/s to ensure transparency and consistency
- Comply with clients’ policies and procedures and relevant legislation
- To support the overall Admissions team in operational matters
- Participate in new projects or services within the Admissions team Any other additional duties as required

**Key skills and experience**:

- Preferably with experience in leading teams or projects
- Demonstrated success in achieving team or project goals and objectives is desirable
- Ability to multi-task effectively and achieve company’s objectives
- Creative thinking and innovative in decision making
- Excellent spoken and written English language skills Adaptability to new processes and systems or technology

**So, who are we and what do we do?
QS is the world’s leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people.

Founded in 1990, our activities span across 50 countries, working with over 2000 of the world’s leading higher education institutions and over 12,000 employers.

Headquartered in London, QS has over 750 employees globally with offices in Australia, Malaysia, India, Romania, Singapore, France, Germany, and the USA. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.

**We take investing in our people very seriously.

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