Order Fulfillment Executive

3 weeks ago


Perai, Malaysia BERJAYAPAK SDN BHD Full time

Support sales team to attain sales target; communicating with sales team on status of order and position of sales. - Coordinates with Sales Personnel in understanding enquiries and meeting customer requirements. - Ensure all purchase orders are properly filled. - Ensure transactional information of Sales Order entries in system are completed in an accurate, complete and timely manner. - Monitor and control all customers’ order status such as delivery date and quantity and any other requirement are met. - Monitor and control inventory level and to liaise with customers in depleting the inventory as per our company inventory objectives. - Maintain, update and disseminate the Special Invoicing Listing to relevant personnel. - Coordinate customers’ request for Heat Treatment Certificate/letter. - Monitor customer demand fluctuation/forecast and to provide updates on order status to ensure on time delivery. - Maintain and to update customer data for management information and future reference. - Ensure customer feedback and complaints are handled timely. Coordinate effectively with various internal departments to investigate customer complains, develop solutions; prepare report and make recommendations to customer. - Liaise with Finance Department on the collection of debts, billing to ensure all cash are collected for all C.O.D terms. - Liaise with relevant personnel in all departments to ensure all issues are solved in an effective and timely manner. - To ensure all operation activities are in accordance with ISO procedure & company policy. - To strive for continuous improvement in area under taking with customer oriented mindset - Any other tasks deemed necessary and assigned by superior.
Sustainability For Our People & Place Creating a better planet starts with creating a livable community for our people. As a responsible business, we take the lead to start with our people and the place we live and work in. Sustainability in the workplace isn’t just a concept - it truly encourages better collaboration with our customers, healthier workspaces for our employees and a kinder community for everyone. Our initiatives don’t just stop with our employees and the people who work with us; it extends to the community around us. We believe in giving back especially to the children of the local community. In the long run, we envision a more resilient and economically-enabled generation, improving the lives of all in the process.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5



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