Air Logistics Key Accounts Operations Manager
7 days ago
**YOUR ROLE **:Responsible for the smooth functioning of the key account customers as well as the OKAM team and its management. Monthly reviews regarding the core activities of the profile with respective departments of SG + MY Cluster team whereby the performance would be measured. Generate transparent and comparable information about performance and development potentials to respective departments of the SG + MY Cluster team.
**YOUR RESPONSIBILITIES**:
- Perform financial reporting and operational metrics tracking
- Analyze Profitability & Cost Management - create financial models for decision support, a bridge between departments to support on the RFQ
- Reporting on performance and preparation for regular leadership reviews or whenever necessary
- Receivables Management by ensuring billing completed timely, reduces credit note for those customers without KAM/Sales
- Prepare quotations for those customers without KAM/Sales
- Customer & Network Relationship & Contract Management & Negotiations
- Identifying and driving process improvements, including creation of standard and ad-hoc reports, tools and Excel dashboards
- Migration to MyKN Digital Solutions whenever the opportunity is possible
- Lead and manage the QBR's for the Customer
- Presentations, Reviews & Projects as assigned.
**YOUR SKILLS AND EXPERIENCES**:
- At least 5-8 years of sales/account management experience in Logistics/Freight Forwarding industry. Excellent knowledge in Air Freight is a plus
- Strong account management and relationship building skills.
- Effective communication skills both spoken and written.
- Excellent presentation and analytical skills.
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Bayan Lepas, Malaysia Ceva Logistics Full timeCEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL._ - We believe that our employees are the key to our success. We want to engage...
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Bayan Lepas, Malaysia Ceva Logistics Full timeCEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and...
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