Associate Specialist, Business Support

1 week ago


Cyberjaya, Malaysia Ansell Global Trading Center Full time

**GENERAL SUMMARY OF POSITION**

You will be providing maximum customer satisfaction by efficiently managing the customer portfolio of his/her business or region (China region) as well as all internal customer service related processes in close cooperation with his/her internal customers like Sales, Logistics, Marketing, Credit & Control and Master Data.

**RESPONSIBILITIES & SPECIFIC ACCOUNTABILITIES**
- Act as prime contact person for the customers of his/her portfolio
- Ensure timely delivery of correct product to his/her customers, manage back order situations and propose alternative solutions where possible
- Manage (receive, register, follow-up and report) all service complaints received from his/her customer and ensure a professional and pro-active feedback to the customer
- Monitor the price and contract management process by keeping the overview of the prices active for his/her customers and ensure that they are correctly registered into the system
- Manage all issues related to pricing errors in liaison with the Credit & Control department and the sales team
- Follow up outstanding customer orders and proactively provide customers with an updated open order status
- Provide reports on the customer order status, shipments and backorders as required
- Keep track of sample deliveries to his/her customers and follow-up on customer feedback
- Provide commercial support to the Sales team
- Timely and accurately ensure all operational activities in ERP

**Order Management**
- Manage the correct reception of the customer orders in her/his area of expertise (GBU/market) by ensuring that the incoming orders are timely and correctly registered into ERP system
- Create delivery order confirmation and send to the customer, TSM and CSR
- Deliver KPI, identify failures’ root cause; implement corrective action with lead/manager supervision
- Ensure correct and chronological filing of the orders

**KEY POSITION REQUIREMENTS**

**Education**
- University degree or equivalent obtained by experience in a similar environment

**Job Experience**
- At least 2 years of experience in an international customer support position

**Knowledge and Skills**
- Experience in order management in ERP (SAP is a plus)
- Analytical capabilities, ability to interpret reports, listings, forecasts

Schedule:

- Monday to Friday


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