Customer Service Professional

4 weeks ago

Brickfields, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

DUTIES AND RESPONSIBILITIES:

- Excellent interpersonal, communication and influencing skills with the ability to communicate effectively with both internal and external customers both verbally and in writing.
- Identifies and acts on opportunities to continually improve the customer experience.
- Highly organised, logical and methodical approach to work with an emphasis on accuracy and attention to detail.
- Experience of dealing with large volumes of work under pressure to meet tight deadlines whilst dealing with competing priorities.
- Demonstrate the ability to use their own initiative.
- A good team player able to show flexibility and adaptability in a fast moving environment.
- Identifies and acts on opportunities to improve the customer experience.
- Demonstrate and maintain a positive attitude for work and encourages others to do the same.
- A professional approach with the ability to establish creditability quickly both across the organisation and externally. REQUIREMENTS:

- Ability to converse & written fluently in English, Bahasa Malaysia, Mandarin & Cantonese.
- Preferable Mandarin & Cantonese speaker.
- SPM/Diploma/Degree any field
- Fresh graduates are encouraged to apply.
- Minimum 1 year experience in related area is preferable
- God verbal communication skills, telephone etiquette along with active listening skills
- Customer centric mindset
- Ability to multi-task, set priorities and manage time effectively
- Resilient and highly adaptable to dynamic working environment
- Must be able to work closely within the team and at the same time able to work independently with mínimal supervision
- Willing to work any 5 days rotational with office hours. (9am to 6pm)

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Parental leave

Schedule:

- Day shift

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