Policy Specialist

7 months ago


Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About
About the team
Working with the Safety Support policy lead, you will be part of a global team, ensuring that our policies and processes protect the safety of our users and platforms globally. The position will require someone with an ability to influence change across levels and cultures. You must be able to successfully deliver concurrent projects and priorities.

**Responsibilities**:

- Support the design and implementation of Standard Operating Procedures with global insights, focusing on safety and user support.
- Develop and implement process solutions to improve operational efficiency and in compliance with regulatory requirements.
- Work closely with operational and project teams to ensure clear process logic of each workflow segment.
- Streamline the implementation of policies and processes, working cross-functionally within Trust & Safety.
- Collect feedback, evaluate improvement suggestions and execute process improvement projects.
- Analyze the user experience and implement safety policies together with product and operation teams.
- Act as a policy escalation point of contact, aligning all stakeholders on policy positions in the event of sensitive escalations.
- Represent the function in Trust & Safety projects touching on policy and process implementation.

**Qualifications**:
**Minimum Qualifications**:

- Extensive experience in related areas of policy development, specifically regarding technology/internet/social media/content and compliance.
- Demonstrated experience with policy and process development in a complex global environment.
- Excellent oral and written communication with the ability to translate complex challenges into simple and clear language and persuade between multiple levels.

**Preferred Qualifications**:

- 3 years in Trust & Safety operations or a similar environment.
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.



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