Ticketing Manager

4 weeks ago


Kuala Lumpur, Malaysia City Connection Travel Full time

General responsibility:
Manage the ticketing function, ensuring a high-performing ticketing service, maximising revenue across all channels and ensuring excellent internal communications flow with appropriate teams across the organisation. Contribute to the budgeting, targeting, and forecasting processes for internally-produced work, enabling data driven decision-making and foreseeing operational considerations to provide accurate projections, in collaboration with producing, marketing, and insight leads. Provide regular sales reports, advice and insights to internal stakeholders and external producers and promoters.

Duties & Responsibilities
- Lead on the strategic management of inventory for all internally-produced work, as well as provide expert sales advice to external producers;
- Manage the contract and relationship with the external call centre provider;
- Ensure that the Visitor Services and call centre teams are kept fully abreast of events going on-sale and changes to events already released for sale in order to offer first class front of house services to all visitors;
- Manage the Ticketing Assistants, including learning, development and ongoing appraisal to ensure that the needs of both individuals and the business are met;
- Contribute to the budgeting, targeting, and forecasting processes for internally-produced work, enabling data-driven decision-making and foreseeing operational considerations to provide accurate projections, in collaboration with producing, marketing, and insight leads;
- To devise, develop, support and implement projects to expand the company reach, enhance the customer experience and improve profitability and efficiency through data and digital technologies. Continue the modernizing and digitisation of ticket and sales services;
- Ensure accurate, timely and efficient reporting and financial returns, reconciliation and accountability of Ticketing to the Superior. ;
- Contribute to the planning of marketing campaigns, market research and audience development strategy;
- To ensure that the appropriate reporting and data analysis is in place to inform and identify sales and audience development strategies;
- Cultivate effective relationships with external stakeholders, including ticket agents, event promoters, and wider industry contacts to position the Company at the cutting edge of the ticketing industry;

**Salary**: RM5,000.00 - RM8,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development


  • Ticketing Coordinator

    4 weeks ago


    Kuala Lumpur, Malaysia Golden Destinations by ICE HOLIDAYS Sdn Bhd Full time

    This is a full-time on-site role as a Ticketing Coordinator at Golden Destinations by ICE HOLIDAYS Sdn Bhd's office in Malaysia. **Responsibility** - Sourcing of attractive airfare, formulation of corporate travel policies, constant updating of current airline airfares and conditions. - Responsible in day-to-day administration work which are related to...

  • Ticketing Executive

    2 weeks ago


    Kuala Lumpur, Malaysia ROYSTAR TRAVEL & TOURS SDN BHD Full time

    **Duties and Responsibilities** - Familiar with SABRE GDS (Global Distribution System) System, Fare database, Scripts, Microsoft Office and other systems that are in use for reservations and ticketing - Knowledge of Reservation, Ticketing, Issue, Re-issue, Re-scheduling, Refund - Understand the client’s needs and anticipate travel needs in order to provide...

  • Ticketing Officer

    4 weeks ago


    Kuala Lumpur, Malaysia Mayflower Group Full time

    To provide **travel management services** to existing clientele base, and more in the sales pipeline, contributing a healthy sales mix for business sustainability in Wholesale & Corporate Ticketing Department. - Provide services according to customer’s request, meeting the agreed SLA (service level agreement). - Able to manage 24/7 call center services -...

  • Corporate Ticketing

    4 weeks ago


    Kuala Lumpur, Malaysia Mayflower Group Full time

    To provide **travel management services** to existing clientele base, and more in the sales pipeline, contributing a healthy sales mix for business sustainability in Wholesale & Corporate Ticketing Department. - Provide services according to customer’s request, meeting the agreed SLA (service level agreement). - Able to manage 24/7 call center services -...

  • Ticketing Coordinator

    3 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Golden Destinations by ICE HOLIDAYS Sdn Bhd Full time

    This is a full-time on-site role as a Ticketing Coordinator at Golden Destinations by ICE HOLIDAYS Sdn Bhd's office in Malaysia.Responsibility Sourcing of attractive airfare, formulation of corporate travel policies, constant updating of current airline airfares and conditions. Responsible in daytoday administration work which are related to ticketing, such...

  • Ticketing Executive

    3 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Smart World Travel & Tours Sdn Bhd Full time

    Ticketing Staff with high level of knowledge in GDS Your core responsibilities fall in: 1) making and confirming reservations 2) issuing and selling tickets for passengers; resolving all customer queries professionally and in a timely manner either over the phone or in person. 3) liaise with all airline personnel to ensure maximum support to passengers and...

  • Ticketing Executive

    2 weeks ago


    Kuala Lumpur, Malaysia Smart World Travel & Tours Sdn Bhd Full time

    Ticketing Staff with high level of knowledge in GDS Your core responsibilities fall in: 1) making and confirming reservations 2) issuing and selling tickets for passengers; resolving all customer queries professionally and in a timely manner either over the phone or in person. 3) liaise with all airline personnel to ensure maximum support to passengers and...

  • Ticketing Executive

    4 weeks ago


    Kuala Lumpur, Malaysia TC Management Services Corporation Sdn Bhd Full time

    To provide travel management services to existing clientele base, and more in the sales pipeline, contributing a healthy sales mix for business sustainability in Wholesale & Corporate Ticketing Department. **Job Description: - Provide services according to customer's request, meeting the agreed SLA (service level agreement). - Able to manage 24/7 call...

  • Ticketing Officer

    2 weeks ago


    Kuala Lumpur, Malaysia Mayflower Group Full time

    To provide** travel management services** to existing clientele base, and more in the sales pipeline, contributing a healthy sales mix for business sustainability in Wholesale & Corporate Ticketing Department. - Provide services according to customer’s request, meeting the agreed SLA (service level agreement). - Able to manage 24/7 call center services -...

  • Ticketing Executive

    3 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia ROYSTAR TRAVEL & TOURS SDN BHD Full time

    Duties and Responsibilities Familiar with SABRE GDS (Global Distribution System) System, Fare database, Scripts, Microsoft Office and other systems that are in use for reservations and ticketing Knowledge of Reservation, Ticketing, Issue, Reissue, Rescheduling, Refund Understand the client's needs and anticipate travel needs in order to provide efficient...


  • Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    **Client background**: Our client is the partner of choice for Corporate Travel Management and MICE Management in Malaysia. They provide corporate ticketing, Outbound incentive trips, Conferences, and meetings, as well as International inbound/outbound MICE services. **Tenure**:Permanent **Basic salary**:RM 4000 - RM 6000 _(Commensurate with...


  • Kuala Lumpur, Malaysia FLY HUB TRAVEL SDN BHD Full time

    Requirements: 1) Excellent knowledge of computer reservations systems, GDS systems, and b2b travel business 2) Experienced with Ticketing agent/Reservation and Strong sales skills and commercial understanding. 3) At least 1-3 years of working experience in the related field is required for this position 4) Able to work flexible hours to complete work demands...

  • Corporate Ticketing

    3 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Mayflower Group Full time

    To provide travel management services to existing clientele base, and more in the sales pipeline, contributing a healthy sales mix for business sustainability in Wholesale & Corporate Ticketing Department. Provide services according to customer's request, meeting the agreed SLA (service level agreement). Able to manage 24/7 call center services To manage...

  • Ticketing Executive

    3 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia TC Management Services Corporation Sdn Bhd Full time

    To provide travel management services to existing clientele base, and more in the sales pipeline, contributing a healthy sales mix for business sustainability in Wholesale & Corporate Ticketing Department.**Job Description: - Provide services according to customer's request, meeting the agreed SLA (service level agreement). Able to manage 24/7 call center...


  • Kuala Lumpur, Kuala Lumpur, Malaysia FLY HUB TRAVEL SDN BHD Full time

    Requirements: 1) Excellent knowledge of computer reservations systems, GDS systems, and b2b travel business 2) Experienced with Ticketing agent/Reservation and Strong sales skills and commercial understanding. 3) At least 1-3 years of working experience in the related field is required for this position 4) Able to work flexible hours to complete work demands...


  • Kuala Lumpur, Malaysia FLY HUB TRAVEL SDN BHD Full time

    **Responsibilities**: - All types of Air Ticketing and travel related services. Working on three GDS System - Amadeus, Galileo & Sabre - Knowledge & experience about E-Ticketing, Encoding/Decoding airports, airlines cities etc. - Checking Flight Availability, Creating Passenger Name Record (PNR), Fare Modification, Baggage, Issuing E-Ticket, Re-issue,...


  • Kuala Lumpur, Malaysia Mayflower Group Full time

    To provide **travel management services** to existing clientele base, and more in the sales pipeline, contributing a healthy sales mix for business sustainability in Wholesale & Corporate Ticketing Department. - Provide services according to customer’s request, meeting the agreed SLA (service level agreement). - Able to manage 24/7 call center services -...

  • Travel Consultant

    3 weeks ago


    Kuala Lumpur, Malaysia ZAFCO Travel & Tours Sdn Bhd Full time

    **Full - Time** Handle all aspects of computerised Reservations, Ticketing functions and procedures Handle Ticketing for Walk-in / Government Portal / Corporate clients Check the queues on GDS system on a daily basis on order to monitor any messages coming from the airline such as any flight changes or cancellations Recognize and refund any unused...


  • Kuala Lumpur, Malaysia Mayflower Group Full time

    Job Description: - Assist clients in planning and booking their travel itineraries, including flights, accommodations, transportation, and activities. - Handle and follow up pre-payments for all bookings which have been made. - Handle inquiries and resolve issues promptly to enhance the customer experience. - To create booking with supplier, prepare...


  • Kuala Lumpur, Malaysia Mayflower Group Full time

    Job Description: - Assist clients in planning and booking their travel itineraries, including flights, accommodations, transportation, and activities. - Handle and follow up pre-payments for all bookings which have been made. - Handle inquiries and resolve issues promptly to enhance the customer experience. - To create booking with supplier, prepare...