Ticketing Manager

2 weeks ago


Kuala Lumpur, Malaysia City Connection Travel Full time

General responsibility:
Manage the ticketing function, ensuring a high-performing ticketing service, maximising revenue across all channels and ensuring excellent internal communications flow with appropriate teams across the organisation. Contribute to the budgeting, targeting, and forecasting processes for internally-produced work, enabling data driven decision-making and foreseeing operational considerations to provide accurate projections, in collaboration with producing, marketing, and insight leads. Provide regular sales reports, advice and insights to internal stakeholders and external producers and promoters.

Duties & Responsibilities
- Lead on the strategic management of inventory for all internally-produced work, as well as provide expert sales advice to external producers;
- Manage the contract and relationship with the external call centre provider;
- Ensure that the Visitor Services and call centre teams are kept fully abreast of events going on-sale and changes to events already released for sale in order to offer first class front of house services to all visitors;
- Manage the Ticketing Assistants, including learning, development and ongoing appraisal to ensure that the needs of both individuals and the business are met;
- Contribute to the budgeting, targeting, and forecasting processes for internally-produced work, enabling data-driven decision-making and foreseeing operational considerations to provide accurate projections, in collaboration with producing, marketing, and insight leads;
- To devise, develop, support and implement projects to expand the company reach, enhance the customer experience and improve profitability and efficiency through data and digital technologies. Continue the modernizing and digitisation of ticket and sales services;
- Ensure accurate, timely and efficient reporting and financial returns, reconciliation and accountability of Ticketing to the Superior. ;
- Contribute to the planning of marketing campaigns, market research and audience development strategy;
- To ensure that the appropriate reporting and data analysis is in place to inform and identify sales and audience development strategies;
- Cultivate effective relationships with external stakeholders, including ticket agents, event promoters, and wider industry contacts to position the Company at the cutting edge of the ticketing industry;

**Salary**: RM5,000.00 - RM8,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development


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