Manager (Strategic Relations Management)

4 weeks ago


Kuala Lumpur, Malaysia Mentor Solutions & Resources Sdn Bhd Full time

_** Work for Malaysian Philharmonic Orchestra (MPO)**_

**Requirements**:

- Recognized university degree in the field of business studies, communications, or related field
- Minimum 5- 7 years working experience
- Experience in stakeholder management, customer relationship management

**Skills**:

- Possess great interpersonal skills & able to build rapport with stakeholders

**Job purpose**:

- Drive the formulation of stakeholder management strategies in line with company’s business objectives
- Lead the development of stakeholder management framework to enhance relations and reputations amongst its stakeholders
- Drive the establishment and management of stakeholders' profiling database by defining the standards and guidelines
- Oversee and provide strategic advice on the design, concept, key messages and implementation of stakeholder engagement
- Act as liaison between the company, government agencies, embassies, key external stakeholders including addressing enquiries, complaints, and feedback
- Lead and drive the planning and execution of corporate social responsibility activities by collaborating with various internal and external stakeholders
- Drive and develop plans to achieve highest degree of customer satisfaction by delivering exceptional pre, during and post-concert experiences to the customers
- Lead the development of ticket pricing proposal taking into consideration all the factors in order to maximize ticket sales margin
- Drive the management of Front-of-House (FOH) to ensure smooth running and least interruptions to the event
- Plan and execute all other duties as assigned by the company

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM5,580.00 - RM8,400.00 per month

**Benefits**:

- Health insurance

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Working: 5 years (required)
- Stakeholder management: 1 year (required)
- Customer relationship management: 1 year (required)


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