Technical Support Specialist

6 months ago


Kuala Lumpur, Malaysia Coda Payments Full time

Technical Support Specialist (Mandarin speaking)

**What We Do**

At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For publishers, this means less lift, more players and more payers. For players, Coda's solutions allow them to pay for play their way.

Our winning formula? A laser-focused, pragmatic attitude coupled with an unwavering commitment to excellence. We are customer-centric, creative, and solution-oriented, always delivering to our users the top-tier entertainment content they want at competitive prices.

If you're ambitious, bold and ready to take your career to the next level, get in touch

**Responsibilities**
- Provide high-quality technical support on Coda's platform to our users, in-house developers, and partners across the globe through various communication channels.
- Monitor, handle, and resolve technical and functional queries from key stakeholders across all regions and geographical locations.
- Managing multiple cases at one time.
- Assist internal and external stakeholders in QA testing.
- Identifying issues and escalating them to proper key stakeholders.

**Requirements**:

- 1+ years of technical support experience, preferably in the payments, e-commerce, fintech, or gaming industry.
- Fluent Mandarin abilities to liaise with our Mandarin-speaking partners
- Diploma/Degree in Computer Science or Information Technology or related certificate
- Good written and verbal communication.
- Flexible to changes and has a sense of urgency.
- Attention to detail, good problem-solving skills, and time management skills.
- Basic understanding of programming languages.
- Willing to work in shifts including evenings and midnight, weekends, and public holidays.
- Good understanding of monitoring tools (Granafa, Kibana) and ITSM tools (JiraSM, OpsGenie)

**Working at Coda**

Joining the Coda team means diving into a fast-paced, challenging, and exciting world. With Codans spread across over 30 countries around the world, our highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda's growth, and make a lasting impact.

If you have a passion for pushing boundaries, and thrive on continuous improvement through experimentation, we'd love to hear from you

**Our Perks**

**WFH / Hybrid Support**: Get a monthly allowance to cover your working expenses and keep you connected.

**Wellness Boost** : Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Assistance Program - because you matter

**Customized Benefits** : Tailor your benefits with our flexible plan.

**Growth Opportunities** : Unlock your potential through clear progression paths.

**Skill Development** : Access training resources to fuel your personal and professional growth.

**Volunteer Time Off** : Enjoy paid time off to make a difference in the world through volunteering.

**Family Care** : Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.
- Benefits are reviewed and updated on a yearly basis, and are applicable to full-time employees only.

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Job ID aqBGkUbfNY10



  • Kuala Lumpur, Malaysia Kofax Full time

    **Job Purpose**: The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...


  • Kuala Lumpur, Malaysia Armiena Group Sdn. Bhd. Full time

    Technical Sales Support Specialist Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist IIProvides documentation on product specifications and usage to...


  • Kuala Lumpur, Malaysia Qashier Pte Ltd Full time

    Technical Support Specialist, MY About the job Technical Support Specialist, MY Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data? Qashier is looking for an amazing **Technical Support Specialist **to support our growth! We are looking for passionate individuals that can assist in the setup and...


  • Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms...


  • Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: - We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...


  • Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms...


  • Kuala Lumpur, Malaysia PRISM Full time

    **Description**: establishing a solid foundation for our service team, particularly in the areas of product refurbishment and cannibalization. This role also involves serving as the go-to technical resource for our customer service team, aiding them in delivering top-notch troubleshooting solutions for our customers to ensure a seamless and speedy...


  • Kuala Lumpur, Malaysia PRISM+ Full time

    establishing a solid foundation for our service team, particularly in the areas of product refurbishment and cannibalization. This role also involves serving as the go-to technical resource for our customer service team, aiding them in delivering top-notch troubleshooting solutions for our customers to ensure a seamless and speedy resolution. This...


  • Kuala Lumpur, Malaysia BD Philippines Full time

    **Be part of something bigger at BD.** Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks...


  • Kuala Lumpur, Malaysia inDrive Full time

    , Kuala Lumpur - We're looking for a Technical Support Specialists in Malaysia. - If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we're waiting for your CV! **Responsibilities**: - Handling incoming calls; - Outgoing calls to clients; - Helping and solving appeals of users. - Conflicts resolution -...


  • Kuala Lumpur, Malaysia inDrive Full time

    Office- Shift work- Middle- Now we're looking for a Technical Support Specialist in Kuala Lumpur. If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we're waiting for your CV!**Responsibilities**: - Outgoing calls to clients - Conflicts resolution **Qualifications**: - Native language speaker - Fluent...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full time

    We are a world-leading smart mobility SaaS tech company with over 2 million active users, and we're looking for an experienced Technical Support Specialist to join our team.The main purpose of this position is to ensure that all workstations, network devices, printers, hardware, and software are up to specifications and functioning correctly, enabling our...

  • Fundraising Specialist

    6 months ago


    Kuala Lumpur, Malaysia SG Support Full time

    **We’re looking for a Fundraising Specialist.** **Your Responsibilities** - Build relationships with donors and provide excellent charity value and campaigns - Present charities we support to potential donors - Meet or exceed sales targets and revenue goals - Work collaboratively with other team members to achieve fundraising objectives - Maintain...


  • Kuala Lumpur, Malaysia Kofax Full time

    The Technical Support Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with...


  • Kuala Lumpur, Malaysia Scicom Full time

    **Specialist Technical Support - Thai Language Support** **Responsibilities of the Role**: - Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues. - Troubleshooting to identify hardware or software products that are defective. - Advice & educates customers through combination of...


  • Kuala Lumpur, Malaysia MODERNLMS SDN BHD Full time

    MODERNLMS is seeking a highly motivated and detail-oriented Technical Support Specialist to join our dynamic team. As a key player in the Moodle Support team, you will be responsible for ensuring smooth day-to-day operations and providing exceptional support to our valued customers. **Responsibilities**: Daily Operations Support: Monitor and maintain the...


  • Kuala Lumpur, Malaysia Quandatics (M) Sdn Bhd Full time

    Diagnose and troubleshoot technical issues related to POS hardware, software, and network systems to ensure timely resolution and mínimal disruption to business operations. - Guide customers through troubleshooting steps specific to POS systems, ensuring a clear understanding and effective problem resolution tailored to their needs. - Maintain accurate...


  • Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    **Position Overview**: The L1.5 Technical Helpdesk Support Specialist at IEIT will provide advanced technical support for **server **and **storage systems** to on-site engineers. This role requires diagnosing complex technical issues, offering expert solutions, and ensuring that support services align with the standards outlined in IEIT's Service Level...


  • Kuala Lumpur, Malaysia inDrive Full time

    Malaysia, Kuala Lumpur - Office - Shift work - Middle - Now we're looking for a Customer Support Specialist based in our office in Kuala Lumpur, - **_who will provide support for our Indonesian and Malaysian markets._** **Tasks and duties are to**: - Outgoing calls to clients from Indonesia and Malaysia - Analyze client requests - Regulate conflicts **You...

  • P2p Specialist

    7 months ago


    Kuala Lumpur, Malaysia Informa Global Support Full time

    **Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa's leading brands and expert teams create...