Js1 Customer Support

Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...

Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. - Applies Diagnostic techniques to...

**THE OPPORTUNITY** This is an exciting opportunity to work with the internal ASW IT Team. We are an Australian company with headquarters in Sydney and contemporary offices spread across Vietnam, the Philippines, and Malaysia. ASW provides outsourcing and offshore service solutions to build a company with talented professionals. Currently, we are looking...

**Role Overview**: Fortinet is seeking a motivated, talented individual to form a vital part of the Subscriptions team. **Responsibilities**: - Investigate and review malicious/compromised websites. - Malware research and keeping up to pace with the trending threats on the internet. - Respond to customer tickets and adhere to strict SLAs. - Review and...

**Customer Support Representative** **Responsibilities**: - Assist customers with product inquiries, troubleshooting, and issue resolution. - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Collaborate with other teams to resolve customer issues promptly. - Keep accurate records of customer interactions and...

Assist sellers by doing outbound calls at least 80 to 100 on a daily basis - Able to advise sellers on their store performances effectively and strictly follow - Quality Call flow process on tools pitching - Able to understand trends on sellers performance and advise sellers accordingly on the best move to gain advantage on revenue - Build Rapport and seller...

**Responsibilities**: - Provide professional assistance to our customers to get the best use of our products and services as well as smooth operations. - Respond to and resolve customer enquiries including clarifying customer complaints, proposing and explaining solutions, expedite correction and following up to ensure resolution and customer...

SDZ SUPPORT TECHNOLOGIES AND SERVICES LTD is an international company that provides customer support services to reputable financial firms. One of our biggest clients is IQ OPTION (IQOption is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments). Now we are looking...

SDZ SUPPORT TECHNOLOGIES AND SERVICES LTD is an international company that provides customer support services to reputable financial firms. One of our biggest clients is IQ OPTION (IQOption is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments). Now we are looking...

**SDZ SUPPORT TECHNOLOGIES AND SERVICES LTD** is an international company that provides customer support services to reputable financial firms. One of our biggest clients is **IQ OPTION** (IQOption is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments). Now we are...

SDZ SUPPORT TECHNOLOGIES AND SERVICES LTD is an international company that provides Customer Support Services to reputable financial firms. One of our biggest clients is IQ OPTION (IQ Option is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments). Now we are looking...

**The Responsibilities of the Role: -**: - Provide Customer Support for live chats, tickets & calls. - Handle up to 5 to 6 live chats simultaneously, where at certain times due to platform maintenance chats can be more than 6. - Answer escalations both in Mandarin & English language. - Escalate the issues to the relevant departments. - Build sustainable...

Confer with customers via chat about products or services or obtain details of complaints. - Check to ensure that appropriate changes were made to resolve customers' problems. - Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. - Review policy terms to determine whether...

**Key Responsibilities**: A customer support representative's primary objective is to understand the customer's problem and troubleshoot it with an optimal and effective solution. Customer support processes focus on short-term customer goals and do not directly impact revenue and other long term objectives. Some highlights of their functions are: - A...

To provide a single point of contact for users, - Deals with management of both routine and non-routine incidents and requests. - Provision of 1st line support for incidents. - Takes ownership for listening to and understanding basic customer problems - Asking relevant questions to resolve typically known problems within required timescales. - Knows when...

**This is a Remote position**_ **1. Responsibilities** - Answering questions about features and documenting any technical issues, and passing them on to the product team - Creating support tasks for the team - Clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;...

**The Opportunity** AS White Global is hiring a** Service Desk Team Leader **for a global insurance company in Australia. This company was established more than 100 years and is looking for a Service Desk Team Leader who will ensure that service level is achieved by optimizing productivity and delivering superior customer service. **Key...

An opening for 2 positions. A new, vibrant company seeking to hire young, ambitious and driven Key Account, you will assist in managing client relationships, provide customer support, and contribute to sales efforts. Strong communication and organizational skills are required, along with Basic Microsoft Office and Editing Template Design. The position offers...

**The Opportunity** We are looking for a** Customer Support Specialist **who will use their strong customer focus and knowledge to provide the best user experience. Reporting to the Chief Technology Officer, you are an integral part of the team and will ensure the delivery of customer-focused service and meeting service level expectations. As part of the...

**About Oligo Business Services**: Oligo Business Services Pte Ltd is a leading HR service provider and consultancy, specializing in delivering high-quality HR and payroll solutions to clients across Singapore and Malaysia. We primarily support customers using Unit4 Prosoft HRMS and provide expert guidance on HR-related issues such as payroll, leave...