Guest Service Officer
4 weeks ago
Provide friendly and courteous reception, mail and information, cashiering, guest relations and business center service at the Front Desk. Attends to guest needs and complaints effectively. Ensures smooth operations and maintaining the established code of standards, efficiency and professionalism set by Management. Provide Management with timely feedback and reports of daily occurrence, incidents and complaints.
SPECIFIC DUTIES & RESPONSIBILITIES
1. Daily Operations
1.1 To keep abreast of all internal promotions and be aware of all facilities available for the guests.
1.2 Read communication log and follow up on any pending issues.
1.3 Attends daily briefing by Supervisor.
1.4 Informative on current promotion in house.
1.5 Take over shift in an efficient and professional manner.
1.4 Prepares for guest arrivals and departure at the Front Desk.
1.5 Perform check-in, check-out, and cashiering.
1.6 Set up apartments prior to guest arrivals ensuring that all guest requirements and instruments are fully met.
1.7 Assist the telephone operators in the daily operations when required.
1.8 Assist the service staff or part-time staff for breakfast and snack service.
1.9 Input and update the computer system with accuracy.
1.10 Follow up on all guest needs and update the communication book and computer system.
1.11 Sort and check incoming mail, faxes for the guest and ensure prompt delivery to guest.
1.12 Provides business center service to guest, i.e. photocopy, facsimile transmission, confirmation of flights, tour bookings etc.
1.13 Orders newspaper requirements for the apartments.
1.14 Handles reservation enquires and conducts show apartment for walk-in guest.
1.15 Maintains and ensure accurate records and reports for the tokettes and cash float.
1.16 Attends to all telephone calls in a polite and professional manner as set by the Management.
1.17 Performs cashiering functions, night audits functions and daily closing duties.
1.18 Assist Lobby Security Officer with security surveillance by screening all in
- coming guests.
1.19 Wash and polish fruits and ensure that the fruit bowl at the Front Desk is well stocked.
1.20 Practice good housekeeping, security and safety habits at the lobby, front desk, back office, bar, lounge and kitchen areas at all time.
1.21 Reports all operating equipment faults for immediate rectification.
1.22 If deem in need, to assist in performing site inspection for potential guest.
2. Guest Relations
2.1 Maintains guest confidentially at all times.
2.2 Meet and greet guests upon arrivals and departure at the front desk. To present welcome treatment i.e. welcome drinks, garlands etc.
2.3 Maintains a friendly and professional relationship with guests.
2.4 Attends to guest needs and resolve complaints effectively.
2.5 Participate and assist in all guest activities organised by Management.
2.6 Co-ordinate with other departments on guest requests, arrivals, departures and transfers.
2.7 Always address guest by name.
3. Administration
3.1 Performs month end closing functions.
3.2 Checks all guest accounts for accuracy and highlight to AGSM and GSM on late and outstanding guest balances.
3.3 Requisition of stationary supplies, guest supplies and store for the front desk, telephone, and F&B
4. Training & Meeting
4.1 Attends in house and external staff training.
4.2 Participants actively with the improvement and upgrade of standard of service.
4.3 Attends all meetings as assigned by GSM.
Pay: RM1,500.00 - RM1,700.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Attendance bonus
- Overtime pay
- Performance bonus
**Experience**:
- Hotel/Serviced Residence: 1 year (preferred)
- Front Office: 1 year (preferred)
**Language**:
- English (required)
- Mandarin (preferred)
Application Deadline: 06/07/2024
Expected Start Date: 06/10/2024
We have other current jobs related to this field that you can find below
-
Guest Service Officer
1 week ago
Kuching, Sarawak, Malaysia Citadines Uplands Kuching Full timeProvide friendly and courteous reception, mail and information, cashiering, guest relations and business center service at the Front Desk. Attends to guest needs and complaints effectively. Ensures smooth operations and maintaining the established code of standards, efficiency and professionalism set by Management. Provide Management with timely feedback and...
-
Guest Service Officer
2 weeks ago
Kuching, Malaysia Citadines Uplands Kuching Full timeProvide friendly and courteous reception, mail and information, cashiering, guest relations and business center service at the Front Desk. Attends to guest needs and complaints effectively. Ensures smooth operations and maintaining the established code of standards, efficiency and professionalism set by Management. Provide Management with timely feedback and...
-
Guest Service Officer
2 months ago
Kuching, Malaysia Citadines Uplands Kuching Full timeProvide friendly and courteous reception, mail and information, cashiering, guest relations and business center service at the Front Desk. Attends to guest needs and complaints effectively. Ensures smooth operations and maintaining the established code of standards, efficiency and professionalism set by Management. Provide Management with timely feedback and...
-
Guest Services Assistant
1 week ago
Kuching, Malaysia Damai Cove Resorts Sdn Bhd Full timeKEY JOB RESPONSIBILITIES 1.Receive guests, sell, register and assign room to check-in guest. Ensure the correct registration process is covered. Certain details are confirmed with the guests in relation to check-out dates, methods of payment details, etc. 2.Ensure full knowledge on all room types and locations, packages, room rates, discount schemes, etc....
-
Guest Services Assistant
1 week ago
Kuching, Sarawak, Malaysia Damai Cove Resorts Sdn Bhd Full timeKEY JOB RESPONSIBILITIES 1.Receive guests, sell, register and assign room to check-in guest. Ensure the correct registration process is covered. Certain details are confirmed with the guests in relation to check-out dates, methods of payment details, etc. 2.Ensure full knowledge on all room types and locations, packages, room rates, discount schemes, etc....
-
Guest Service Assistant
1 week ago
Kuching, Malaysia Stayinn Gateway Sdn Bhd Full timeResponsible, honest & possess good problem solving skills -Assisting team member in front office and housekeeping department -Involve in F&B function and event at the Hotel -Customer or Guest Servicing with smile. Ability to multitask -SPM with 1 year experience in related industry. Diploma holder encourage to apply Provide Accommodation For Guests SPM / O...
-
Guest Service Assistant
2 months ago
Kuching, Malaysia KOZI SQUARE SDN BHD Full timeJob Description: - Greeting guests upon arrival and making them feel welcome. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and staff management. **Job Type**:...
-
Guest Services Agent
4 weeks ago
Kuching, Malaysia Marriott International, Inc Full time**Job Number** 23201737 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...
-
Guest Services Agent
3 weeks ago
Kuching, Malaysia Marriott International, Inc Full time**Job Number** 23139992 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Kuching Hotel, Jalan Tunku Abdul Rahman, Kuching, Sarawak, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...
-
Guest Services Agent
2 weeks ago
Kuching, Malaysia Marriott International, Inc Full time**Job Number** 24087434 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...
-
Guest Services Agent
2 days ago
Kuching, Malaysia Marriott International, Inc Full time**Job Number** 23201737 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...
-
Guest Services Supervisor
3 weeks ago
Kuching, Malaysia Marriott International, Inc Full time**Job Number** 23142708 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Kuching Hotel, Jalan Tunku Abdul Rahman, Kuching, Sarawak, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning...
-
Guest Service Assistant
2 months ago
Kuching, Malaysia HLH INTERNATIONAL SDN BHD Full timeWelcome all guests in a warm, friendly and helpful way at all times - Smile at the guests whenever you are dealing with them. Make attempts to learn and use guest’s name at every opportunity - Understand and able to perform departmental standards and procedures in areas like check in and check out, room change, reservations, cash floats, etc - Ensures all...
-
Guest Service Assistant
2 weeks ago
Kuching, Malaysia HLH INTERNATIONAL SDN BHD Full timeWelcome all guests in a warm, friendly and helpful way at all times - Smile at the guests whenever you are dealing with them. Make attempts to learn and use guest’s name at every opportunity - Understand and able to perform departmental standards and procedures in areas like check in and check out, room change, reservations, cash floats, etc - Ensures all...
-
Guest Service Assistant
3 weeks ago
Kuching, Malaysia HLH INTERNATIONAL SDN BHD Full timeWelcome all guests in a warm, friendly and helpful way at all times - Smile at the guests whenever you are dealing with them. Make attempts to learn and use guest’s name at every opportunity - Understand and able to perform departmental standards and procedures in areas like check in and check out, room change, reservations, cash floats, etc - Ensures all...
-
Guest Service Executive
2 months ago
Kuching, Malaysia LIMAR MANAGEMENT SERVICES SDN. BHD. Full timeActs with integrity, honesty and knowledge that promote the mission, values and culture. - Maintains a high level of product knowledge of the hotel and the surrounding area - Applies and demonstrates all GSE skills and competencies - Communicates and describes the limited service concept accurately and consistently - Makes daily reservation count for...
-
Guest Service Executive
1 week ago
Kuching, Sarawak, Malaysia LIMAR MANAGEMENT SERVICES SDN. BHD. Full timeActs with integrity, honesty and knowledge that promote the mission, values and culture. - Maintains a high level of product knowledge of the hotel and the surrounding area - Applies and demonstrates all GSE skills and competencies - Communicates and describes the limited service concept accurately and consistently - Makes daily reservation count for...
-
Guest Service-driver
4 weeks ago
Kuching, Malaysia Marriott International, Inc Full time**Job Number** 23153233 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Kuching Hotel, 2, Jalan Padungan, Kuching, Sarawak, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Transport guests to/from assigned destinations using property vehicle. Document all trips...
-
Guest Service Assistant
1 week ago
Kuching, Sarawak, Malaysia HLH INTERNATIONAL SDN BHD Full timeWelcome all guests in a warm, friendly and helpful way at all times Smile at the guests whenever you are dealing with them. Make attempts to learn and use guest's name at every opportunity Understand and able to perform departmental standards and procedures in areas like check in and check out, room change, reservations, cash floats, etc Ensures all data are...
-
Guest Service Assistant
1 week ago
Kuching, Sarawak, Malaysia HLH INTERNATIONAL SDN BHD Full timeWelcome all guests in a warm, friendly and helpful way at all times Smile at the guests whenever you are dealing with them. Make attempts to learn and use guest's name at every opportunity Understand and able to perform departmental standards and procedures in areas like check in and check out, room change, reservations, cash floats, etc Ensures all data are...