Customer Success Specialist

2 weeks ago


Kuala Lumpur, Malaysia Mindpec Solutions Full time

**Responsibilities**:

- Responsible to accurately, efficiently, and timely upload the file in the operational systems and according to relevant procedures, checklists, and service level agreements.
- Work with designated trainer/QA to learn exactly the process and requirement of file upload
- Ask Supervisor or designated trainer/QA for clarification any time you are unsure how to create the file
- Ensure to follow the processes according to standard operating procedures (SOPs) and/or prescribed checklists
- Meet or exceed expectations set with your Team Leader for daily transactions
- Manage the back & forth communication on process & escalate to your Team Leader anytime you are unable to complete your work within agreed timeframes or are asked to deviate from standard operating procedures (SOPs) and/or prescribed check

**Requirements**:

- Good computer skills
- Good multi-tasking skills
- Fluent in Mandarin reading and writing
- Good logical skills
- Fresh grad or SPM with 1 year customer service experience
- **Fresh Graduates are encouraged to apply**:

- Prior experience preferred with firms like CHR, CEVA logistics, Maersk, Costco shipping, Sinotrans, Linde Beijing etc
- Knowledge in freight forwarding knowledge (Regulatory filing like AMS, ISF) is good to have but not required

**Job Types**: Full-time, Permanent

Pay: RM2,800.00 - RM3,300.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- Are you able to start immediately?

**Language**:

- Mandarin (required)

**Location**:

- Kelana Jaya (required)

Expected Start Date: 05/06/2024



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