Operations Manager

2 weeks ago


Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Operations Manager

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Japanese language Operations Management Operations Manager Native speaker
- A leading BPO is hiring for **Native Japanese - Operations Manager** to join their team.

Role: Operations Manager

Location: Cyberjaya

Rotational Shifts

Salary : 15-17k MYR
- Responsibilities:
- Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining

high level of employee and customer satisfaction
- Establishing and managing relationship with stakeholders
- Oversight of team - organizes resources, sets goals, carries out strategy from Executives

and client on a day to day basis; reporting responsibilities
- Responsible for following agreed governance model, escalation & communication plan
- To ensure team members achieve agreed standards in relation to their job assignments.
- To ensure training of new staff on the corporate policy rules to be adhered to
- To ensure that the buddy system is put in place to maintain the operation with mínimal

disruption in times of annual leave/sick leave/study leave and daily working hour schedules
- To monitor and document work schedule of staff and absences.
- Build strong partnership with the client by growing and nurturing the existing relationships

to ensure operational cohesion & effective foundation for future growth
- Taking weekly and monthly calls with clients to understand the expectations from the teams

and provided updates
- Ensure that all audit related issues are brought to a close
- Identify and drive continuous improvements and initiatives in process
- Coach & mentor Team lead so that they are able to manage their teams better
- Hiring of leads and managers, training, inductions, employee & client satisfaction scores,

performance Appraisals and attrition management
- Performance management through top Quartile, Middle and Bottom Quartile segregation

and identifying training and coaching needs.
- To ensure that all internal customer queries are followed up on a timely basis
- Collaborate with internal teams.
- To be the Key contact for all problems and queries with specific business assigned.

Requirement:
- Working under the pressure
- Fluency in English (Speaking, listening, writing and reading). working 100% English.
- University/Colleges required.
- English has to be advance
- Experience in managing team (up 50HC) more than 3 years

be confidence in communication
- Able to 24/7, shift time will follow client demand (No fixed shift)
- Working 5 days, 2 days off per week ( depend on the Ops schedule)


  • Customer Onboarding Manager

    Found in: Talent MY C2 - 2 weeks ago


    Kuala Lumpur, Malaysia BID Operations Full time

    We are seeking an experienced Customer Onboarding Manager responsible for coordinating and managing theonboarding process for new customers, ensuring their smooth and swift integration with our products or services. Thisrole involves close collaboration with sales, customer support, and other relevant teams to deliver an outstandingcustomer...


  • Kuala Lipis, Malaysia SELINSING GOLD MINE MANAGER SDN BHD Full time

    Mining assisstants perform routine duties in mining and quarrying operations. They assist the miners with maintaining equipment, with laying pipes, cables and tunnels, and with removing wast. Selinsing Gold Mine Manager Sdn. Bhd is a subsidiary of Polar Potential Sdn. Bhd., which is owned by Monument Mining Limited, a Vancouver-based, publicly listed mineral...

  • Senior Creative Designer

    Found in: Talent MY C2 - 2 weeks ago


    Kuala Lumpur, Malaysia BID Operations Full time

    Are you a visionary creative, and passionate about leading dynamic design teams and ensuring project excellence? We have the perfect opportunity for you! As our Senior Creative Designer / Project Manager, you will be leading the team at the forefront of innovation, collaborating closely with head office management to shape overall design strategies. Your Key...

  • Marketing Events Coordinator

    Found in: Talent MY C2 - 2 weeks ago


    Kuala Lumpur, Malaysia BID Operations Full time

    About Us:At BID Operations, we are passionate about supporting our clients in their journey toward success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our...

  • Support Manager

    4 days ago


    Kuala Lumpur, Malaysia CHINA UNICOM OPERATIONS (MALAYSIA) SDN. BHD. Full time

    Work closely with the sales team and provide pre-sales support and technical solution to customers - Responsible to understand customer requirements, environment and challenges, able to provide tailor-made solution and implementation to clients - Involve in the whole process of pre-sales cycle - customer meeting, user requirement study, solution design,...


  • Kuala Lumpur, Malaysia BID Operations Full time

    Engaging with clients to address queries and provide information about our trading platforms and service offerings. - Assisting clients in resolving technical and troubleshooting issues. - Collaborating with different departments to efficiently resolve client concerns. - Monitoring and reviewing live chat conversations to maintain the highest quality...

  • Operation Manager

    4 days ago


    Kuala Lumpur, Malaysia Jom Kerja! Full time

    Job Title: Operations Manager Location: Kelana Jaya, Selangor Language: English, Bahasa/Chinese Overview: **Responsibilities**: - Oversee and manage daily operations to ensure smooth functioning of the organization. - Develop and implement operational strategies to improve efficiency and productivity. - Coordinate with department heads to align...

  • Manager, Operations

    Found in: Talent MY C2 - 2 weeks ago


    Kuala Lumpur, Malaysia AirAsia Full time

    Job Description Airasia MOVE is seeking a dynamic and experienced Operations Manager to oversee end-to-end operations. The ideal candidate will play a crucial role in managing various aspects of the operations.  Responsibilities; not limited to the following:  Lead and coordinate all operational activities related to the businesses.  ...

  • Manager Operations

    5 days ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description - **Business**:MSS Operations - Equities Clearing & Settlements**: - **Open positions: 1**: - **Role Title: Manager Operations**: - **Global Career Band**:6**: - **Location **_(Country / City)_**: Malaysia / Kuala Lumpur**: - **Recruiter Name**:Nana NASRUDIN**: - **Why join us?**: - HSBC have an operations hub in Kuala Lumpur & Manila...

  • Operation Manager

    6 days ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    Job responsibilities 1. Leads employees to encourage maximum performance and dedication. 2. Mentors and develops staffs using a supportive and collaborative approach. 3. Set comprehensive goals for performance and growth. 4. Oversees daily operations of the company and ensures the smooth running of the business. 5. Regularly communicate with CEO, report...

  • Operation Manager

    Found in: Talent MY C2 - 2 weeks ago


    Kuala Lumpur, Malaysia Iron Mountain Full time

    Description Responsible in managing Document Management Solutions (DMS) services, which consists of management of a team of at least 30 personnel, overseeing overall day to day business process outsourcing and document imaging projects Operates within the requirements of Safety, Security and Environment Policy, Quality Systems, Company Guidelines,...

  • Logistic Officer

    5 days ago


    Kuala Lipis, Malaysia SELINSING GOLD MINE MANAGER SDN BHD Full time

    Supply chain assistants work closely together with managers in the operations processes, namely purchasing, manufacturing, and distribution processes. They help with administrative and pragmatic follow up of actions such as invoicing, drafting and preparation of contracts and purchasing orders, reconciliation of inventory against documents, and communication...

  • Manager Operation

    6 days ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** The role holder will be part of the Equities business franchise under Market Securities Services Operations (MSSO) umbrella. The business covers products in the Equity Derivative (EQD) and Prime Finance areas. The scope of the EQD team in KL comprises middle office operations and includes the following activities: Trade...

  • Manager Operations

    5 days ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** The role holder will be part of the Equities business franchise under Market Securities Services Operations (MSSO) umbrella. The business covers products in the Equity Derivative (EQD) and Prime Finance areas. The scope of the EQD team in KL comprises middle office operations and includes the following activities: Trade...

  • Operation Manager

    2 weeks ago


    Kuala Lumpur, Malaysia 1Millennium International Sdn Bhd Full time

    **Key Responsibilities**: - Provide strategic and day-to-day leadership for our inbound contact center, ensuring that customer service goals are met and operational efficiency is optimized. - Utilize advanced data analysis tools and methodologies to track, analyze, and interpret customer support metrics, customer satisfaction data, and team performance. -...

  • Operation Manager

    2 weeks ago


    Kuala Lumpur, Malaysia Upstream BPO Sdn Bhd Full time

    Prepares call center performance reports by collecting and analyzing call agents’ data. - Evaluates individual performance reviews and overall team effectiveness with upper management. - Helps call agents with challenging customer service issues. - Monitors team performance and provide tools if necessary. - Determines call center operational strategies by...

  • Operation Manager

    5 days ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Operations Manager **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Confident Customer Service Sales BPO Skills Client Relationship Proficient in English - Role: Operations Manager Location: Cyberjaya Rotational...

  • Operations Manager

    2 days ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Operations Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Sales english BPO Skills Client Relationship - Role: Operations Manager Location: Cyberjaya Rotational Shifts Salary : 15-17k MYR **Responsibilities**: -...

  • Manager Operations

    6 days ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Business**:Collateral Services **Open positions: 1** **Role Title: Manager Operations** **Global Career Band: 6** **Location **_(Country / City)_**: Kuala Lumpur, Malaysia** **Recruiter Name: Nana Nasruddin** **Why join us?*** As part of the Global Markets Operations strategic model, HSBC have created a “Centre of Excellence”...

  • Operation Manager

    Found in: beBee jobs MY - 2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyOur client is a beverage company that sells citrus lemon drinks. Their strategic vision involves positioning themselves as a dynamic startup poised for rapid market expansion.about the jobThis role is reporting to CEO.This position entails the oversight of the company's operations and necessitates the ability to build and develop processes...