Customer Service Assistant

7 months ago


Kuala Lumpur, Malaysia Hearlife Centre Sdn Bhd Full time

**Job Summary**

**About Us**:
HearLIFE is the biggest One-Stop Hearing Care Group in South East Asia with regional offices located at Malaysia, Singapore, Indonesia, Thailand, Vietnam, Myanmar and South Korea. HearLIFE Malaysia currently headquartered in Kuala Lumpur and operates from six (6) outlets throughout Malaysia.

HearLIFE Hearing Care Centre offers comprehensive audiological products and services ranging from hearing assessment, counseling, hearing aids fitting, hearing implants mapping and evaluation, to aural rehabilitation and Auditory Verbal Therapy (AVT).

**Opportunity**:
HearLIFE is rapidly growing its customers reach & retail businesses, as well as constantly striving for customer service excellence. A new position as **Customer Service Assistant** is needed for HearLIFE Hearing Care Centre, Kuala Lumpur Head Office.

The most suitable applicants are those with excellent customer service skills, able to keep customer satisfaction at the core of every decision and behavior, accept ownership for effectively solving customer issues, complaints, and inquire, and at the same time proactively learning and improving to meet the ever-changing demand of the industry in relation to customer service excellence.

**Responsibilities and Duties**:
1) Mainly to handle Administrative and Customer Service Tasks at front-desk.

2) Assist the branch office to maintain excellent condition in providing professional services to customers.

3) Assist the branch office to provide excellent support to the business partners.

4) Assist the branch office to ensure the smooth running of its operation systems and Standard Operating Procedures.

5) Assist in-house clinicians at the branch office in the clinical works and procedures.

**Job Requirements**:
1) Utilizes personal and professional skills to promote excellent customer service.
- Effectively communicates with new & existing customers to demonstrate quality service.
- Maintains and supports a service oriented relationship with customers.
- Strives to preserve a professional & positive work environment.
- Create a friendly retail environment for an excellent customer experience.
- Utilizes customer service skills to effectively and efficiently handle telephone calls
- Demonstrates efficiency by handling calls promptly, professionally and determining priority based on the situation.
- Help in-house clinician to arrange for appointment with customers according to their schedules.
- Follow up on schedules and appointments made with the customers.
- Making calls to inform customers about new offers and promotions.

2) Utilizes job knowledge, judgment, and problem solving skills to ensure quality4) Utilizes organization and communications skills to maintain organization efficiencies
- Follows established accounting procedures for billing, documentation, and general customer visits recording.
- Identifies issues which may affect the billing process or customer service and takes appropriate action, including supervisor notification.
- Ensure proper handling of cash transaction with customers.
- Understands and ensure full utilization of company’s customer management program.
- Ensure proper and accurate communication between departments.
- Assist accounts and finance department on customer related issues.
- Assist clinical support department on customer related issues.
- Support any customers related tasks assigned by the management.

**Salary**: RM2,000.00 - RM3,500.00 per month

Supplemental pay types:

- Commission pay
- Performance bonus



  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    **Position**: Customer Service Associate **Salary**: RM1,800.00 - RM2,100 per month **These are the benefits in your career with us**: - Fun and exciting working environment - Lucrative remuneration package - EPF, SOCSO, and Medical coverage - Strategic location (walking distance to all major public transportation modes) - Professional training & training...


  • Kuala Lumpur, Malaysia U TURN SERVICE Full time

    Job Responsibilities: - Assist on uploading item/product on Marketplace - Handle customers enquiries, requests - Undertake any other duties as-and-when assigned by the Management **REQUIREMENTS**: - Must possess minimum SPM - Experience in customer service roles is desirable. - Past working experience in contact/call center are encouraged to apply -...


  • Kuala Lumpur, Malaysia NR Service Consultancy Full time

    JOB REQUIREMENT - Working experience and knowledge as a customer service. - STPM / Diploma and above. - Retiree are welcomed - Talk active - Can Start Immediately JOB RESPONSIBILITIES - Maintain excellent relationships with customers - Promote our mobile apps - Develops service procedures, policies and standards - Set a clear mission and deplay strategies...


  • Kuala Lumpur, Malaysia Elken Service Sdn Bhd Full time

    **Basic Salary + Incentive can earn up to RM6,000 per month!!!** **Location - Old Klang Road** **Job Responsibilities**: - To resolve customer complaint in a prompt and efficient manner. - To liaise with relevant departments in solving problem in an effective & timely manner. - To ensure the fulfillment of service appointments target set by Technical &...

  • Client Service Officer

    7 months ago


    Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    **Essential / Key Duties & Responsibilities**: 1. Answering calls from the Branches, Agents and Customers regarding Unit Trusts. 2. Provide customer service to customer and agents who walk in at the counter. 3. Follow up for incomplete transactions submitted by branches, agents and customers. 4. Handling written enquiries related to agent and...


  • Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full time

    **Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...


  • Kuala Lumpur, Malaysia Assistant Corporate Sales Manager Full time

    -Job Highlights - South East Asia’s Leading Payment Gateway Provider Medical, Dental and Optical Benefits Free Daily Breakfast and Fresh Fruits -Job Description **Get to know the role and the day-to-day activities**: - Manages corporate accounts to ensure clients' needs are met efficiently and professionally. - In charges of retention of corporate...


  • Kuala Lumpur, Malaysia Samsung Authorized Service Center Full time

    **Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **The Garden Mall, Mid Valley City, KL** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. -...


  • Kuala Lumpur, Malaysia Brandt Business Service Full time

    **Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...


  • Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full time

    **Roles & Responsibilities:** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...


  • Kuala Lumpur, Malaysia Samsung Authorized Service Center Full time

    **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide accurate, valid and complete information by using the right method or tools. - Follow communication procedures, guidelines and policies -...


  • Kuala Lumpur, Malaysia Taiwanmania.com International Travel Service Co., Ltd. Full time

    **About KKday** KKday is accelerating the world’s transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers’ needs. KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities...


  • Kuala Lumpur, Malaysia PROACTIVE CUSTOMER SOLUTIONS Full time

    Duties/Responsibilities: -Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team. -Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices. -Measures team performance; communicates goals and quotas to team; encourages and motivates...


  • Kuala Lumpur, Malaysia Careclinics Health Services Sdn Bhd Full time

    **Primary Purpose and Scope** - This position contributes to an overall pleasant patient experience to increase our reputation and ensure sustainable growth. This role will act as a liaison between patients and any department necessary including the different clinics and departments in HQ. - To maintain a good relationship and be able to project the spirit...


  • Kuala Lumpur, Malaysia Elken Service Sdn Bhd - Old Klang Road Full time

    **Responsibilities**: - To resolve customer complaint in a prompt and efficient manner. - To liaise with relevant departments in solving problem in an effective & timely manner. - To ensure the fulfillment of service appointments target set by Technical & Sales department nationwide. - To monitor on the status of Customer Feedback Form (CFF ) raised. - To...


  • Kuala Lumpur, Malaysia Ruyi Holdings Sdn Bhd Full time

    Brief introduction about **Ruyi Holdings Sdn Bhd**: **Ruyi Holdings Sdn Bhd** was incorporated in Malaysia as a private limited company in 2006, **Ruyi **provides cellular therapy and supplements under the brand name of ZÉLL-V. We are first Malaysian healthcare company to introduce cellular therapy from Germany & Switzerland. We are currently looking for...


  • Kuala Lumpur, Malaysia MobilityOne Sdn Bhd Full time

    **Job Overview**: **Responsibilities**: 2. Assist customers with product information, order placement, and issue resolution. 3. Provide accurate and efficient solutions to customer concerns while maintaining a positive and empathetic attitude. 4. Collaborate with other departments to resolve complex customer issues and escalate cases when necessary. 5....

  • Accounts Clerk

    7 months ago


    Kuala Lumpur, Malaysia CWS Firm (Virtual Assistant) Full time

    Responsible and ensure financial information and accounting records are accurate and up-to-date and ensure accuracy in financial reporting so that the company remains solvent and can pay its debts. Other duties and responsibilities include: - 1) book-keeping and general accounting 2) handle the data entry and daily financial records, 2) adding up all the...


  • Kuala Lumpur, Malaysia Ingenious Job Full time

    **Location**: Bangsar South, Kuala Lumpur **Responsibilities**: - Delivering excellent customer care. - Build up your business acumen while learning to address customer needs. - Be part of the team that is solving complex problems for the customers. - Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer...