Customer Program Manager
5 months ago
**JOB RESPONSIBILITIES**:
- Acts as the primary interface between the customer & the company for managing specific programs to achieve planned revenue & profits for smaller customer accounts
- Works as a member of teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time & that projects/programs are on schedule
- Projects/programs include: MRP volumes & commitments, new product development support, manufacturing readiness reviews & contract execution
- Coordinates & hosts regular program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs
- With guidance from more experienced team members, manages current & planned programs to achieve planned revenue
- Develops plans to meet commitments & schedules for customers
- Develops action plans to correct out-of-plan conditions. Communicates frequently with customers to help ensure satisfaction with the company & the products
- Solicits performance feedback & communicates information to internal teams & departments. Prepares, distributes & analyzes customer surveys & self-assessments
- Receives & resolves customer issues & complaints. Acts as a customer advocate to drive prioritization of projects & responses to problems/issues
- Manages customer account profitability. Participates in forecasting & planning & monitoring of efficiency & execution of account strategies
- Participates in the pricing/bid preparation process & contract development & management
- Works with cost ENG,FIN&SCM staff to coordinate efforts to analyze costs & price variances.
- Monitors the impact on inventory of order changes & establishes procedures & charges to the customers
- Provides performance reporting & analysis for monthly OPS Reviews &quarterly Customer Performance Reviews
- Collects information pertaining to inventory, revenue forecasting, expenses, financial profitability & customer satisfaction
- Analyzes performance relative to targets
- Develops & implements plans to address problem areas
- Supports account planning, strategy development & sales
- Works with sales,BD,FIN&cust.to understand the customer needs & develop proposals to meet those needs & achieve company objectives
- Participates in contract negotiations & helps develop long-term agreements on processes, charges, etc.
- Plays a key role in develop account sales strategies & in this capacity works directly with sales & marketing to implement with the customer
- Responsible for coordinating & managing the activities of a New Products Administrator supporting new products/programs & develop projects
**JOB REQUIREMENTS**:
- Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience
- Educational Requirements may vary by Geography
- Fifteen plus years of relevant experience
- In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM
- In-depth knowledge of the business issues associated with manufacturing PCBs.
- In-depth knowledge of product pricing, contracts and contract negotiations
- Thorough understanding of business risks and price make up ( Value add and Materials )
- Excellent customer contact, negotiation and problem resolution skills
- Good presentation, database management and computer skills
- Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines
- Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers
- Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines
**Salary**: RM18,000.00 - RM21,000.00 per month
Supplemental pay types:
- Performance bonus
- Yearly bonus
-
Customer Program Manager 3
5 months ago
Senai, Malaysia Celestica Full timeReq ID: 120575 Remote Position: No Region: Asia Country: Malaysia State/Province: Johor City: Senai **General Overview**: **Functional Area**: OPS - Operations **Career Stream**: CPM - Customer Program Management **Role**: Manager 3 **SAP Short Name**: MG3 **Job Title**: Customer Program Manager 3 **Job Code**: MG3-OPS-CPM **Job Level**: Band...
-
Program Manager
6 months ago
Senai, Malaysia Hirehub Management Sdn Bhd Full time**Overall Responsibility** A Program Manager will be involved with specific products from their inception, specification, development, costing, production and final delivery to the customers at a budgeted cost, within planned timelines and meeting quality requirements. **Key areas of responsibility** - A program refers to the Company's hardware, software...
-
Program Manager
6 months ago
Senai, Malaysia V.S. Industry Berhad Full time**Job Requirements**: - At least 5 year(s) of working experience in the related field is required for this position. **Responsibilities**: - Lead & manage program team to fulfil department duties & responsibilities. - Provide guidance & directive to meet to the overall organizational business goal. - Liaise with customers and coordinate with internal...
-
Customer Program Management Analyst
5 months ago
Senai, Malaysia Celestica Full timeRemote Position: No Region: Asia Country: Malaysia State/Province: Johor City: Senai **General Overview**: **Functional Area**: OPS - Operations **Career Stream**: CPM - Customer Program Management **Role**: Analyst **SAP Short Name**: ANA **Job Title**: Customer Program Management Analyst **Job Code**: ANA-OPS-CPM **Job Level**: Band 07 **Direct/Indirect...
-
Program Manager
5 months ago
Senai, Malaysia V.S. Industry Berhad Full time**Job Requirements**: - At least 5 year(s) of working experience in the related field is required for this position. **Responsibilities**: - Lead & manage program team to fulfil department duties & responsibilities. - Provide guidance & directive to meet to the overall organizational business goal. - Liaise with customers and coordinate with internal...
-
Program Management Executive
3 days ago
Senai, Malaysia Agensi Pekerjaan Minde Group Sdn Bhd Full time**Company Overview:**We are Agensi Pekerjaan Minde Group Sdn Bhd, a leading employment agency dedicated to providing exceptional services to our clients.Salary: The estimated salary for this role is RM 120,000 - RM 180,000 per annum, depending on experience.Job Description: Program ManagerAs a Program Manager, you will be responsible for coordinating between...
-
Program Manager
6 months ago
Senai, Malaysia Harta Mahamega Sdn Bhd Full time_**Full-Time** **Mandarin Speaker**_ **Requirements**: - Team player with deep cross-group collaboration and program management skills, with experience developing efficient work plans for complex projects involving many groups, and the ability to manage multiple projects simultaneously good communication and management skills and able to handle multiple...
-
Program Manager
5 months ago
Senai, Malaysia MINDE Group Full timeInvolved with specific products from their inception, specification, development, costing, production and final delivery to the customers at a budgeted cost, within planned timelines and meeting quality requirements. - Act as an interface between the customer and all related departments in the company. - Involved in pre-sales and post-sales activities for...
-
Program Executive
5 months ago
Senai, Malaysia MINDE Group Full timeJob Description: - Responsible for new product transfer, project management, scheduling order fulfillment, and overall customer satisfaction. - Lead the change management. - Able to maintain close interface with existing and potential customers on product and technology development. - Communicate customers’ needs effectively to all functional groups. Job...
-
Strategic Program Coordinator
2 weeks ago
Senai, Malaysia Agensi Pekerjaan Minde Group Sdn Bhd Full timeMain ResponsibilitiesThe Program Manager is responsible for coordinating between customers and operations to ensure the successful execution of New Product Introduction (NPI) and Mass Run ramping up and sustaining.Key Duties:Operational execution related to NPI, Engineering Changes, and Continuous ImprovementLead a functional Customer Focus Team to manage...
-
Program Executive
5 months ago
Senai, Malaysia MINDE Group Full timeJob Description: - esponsible for new product transfer, p ject mana - ent, scheduling rder fulf - ment, and overal customer satisfaction. - Lead the change management. - Able to maintain close interface with existing and potential customers on product and technology development. - Communicate customers’ needs effectively to all functional groups. Job...
-
Program Executive
5 months ago
Senai, Malaysia MINDE Group Full timeAlign programs with the organization's strategic goals. - Lead and manage multiple projects within the program. - Provide guidance and direction to project managers and teams. - Allocate resources, including budget, personnel, and equipment, to ensure program success. - Monitor resource utilization and make adjustments as needed. - Identify potential risks...
-
Materials Program Management
6 months ago
Senai, Malaysia Celestica Full timeReq ID: 120716 Remote Position: No Region: Asia Country: Malaysia State/Province: Johor City: Senai **Detailed Description**: Performs tasks such as, but not limited to, the following: - Interfaces with Business Office, Production, Procurement, Planning and customers to compile, develop, validate, and communicate production/shipments plans that support...
-
Program Executive
5 months ago
Senai, Malaysia CLASSIC ADVANTAGES SDN BHD Full time**Project Management**: a) Plan, execute, and oversee multiple projects from initiation to completion. b) Develop detailed project plans, including scope, timelines, budgets, and resource allocation. c) Monitor project progress and make adjustments as necessary to ensure successful project delivery. - **Team Coordination**: a) Coordinate with...
-
Warehouse Customer Service Officer
6 months ago
Senai, Malaysia LIMA BINTANG LOGISTICS SDN BHD Full time**Job description** **Warehouse Customer Service Officer** **Senai, Johor** **What does a Warehouse Customer Service Officer job description include?** - Maintains receiving, warehousing, and distribution operation by initiating coordinating, and enforcing program, operational and personal policies and procedures. - Complies with federal, state, and local...
-
Business Development Manager
3 weeks ago
Senai, Malaysia SEER S&R Full timeJob Position: Senior Sales and Marketing ProfessionalSales and Marketing Objectives:To develop new customers and grow existing portfolio customers revenue to achieve department quality objectives and personal KPIs in accordance with marketing programs by identifying customer needs and providing business solutions.Sales Programs Excellence:Develop and...
-
Warehouse Customer Service Officer
5 months ago
Senai, Malaysia LIMA BINTANG LOGISTICS SDN BHD Full time**Job description** **Warehouse Customer Service Officer** **Senai, Johor** **What does a Warehouse Customer Service Officer job description include?** - Maintains receiving, warehousing, and distribution operation by initiating coordinating, and enforcing program, operational and personal policies and procedures. - Complies with federal, state, and local...
-
Business Development Program Manager
5 months ago
Senai, Malaysia MINDE Group Full timeJob description: - Focusing on growing and developing existing clients, together with generating new business - Any other duties as assigned by the Management from time to time as necessary - Plan and execute business related events - Ability to conduct market research and perform analysis in the industry Job requirements: - Bachelor's Degree/Diploma in...
-
Marketing / Program Officer
5 months ago
Senai, Malaysia V.S. Industry Berhad Full time**Job Requirements**: - ** Fresh Graduate are welcome to apply.** **Responsibilities**: - Proficient in end-to-end order management including receiving orders, process quotations, confirming readiness, directing shipment and closing jobs upon invoice receive. - Coordinate with teams from various departments to ensure seamless project execution. - Act as...
-
Project Manager
5 months ago
Senai, Malaysia SKP BM ELECTRONICS SDN BHD Full timeResponsibilities - Primary responsibility for overall NPI projects schedules and activities. - Provide guidance and support to direct reports. - Manpower and tasks arrangement. - System establishing and standardization. - A project or program leader to ensure NPI is implementing and progressing as per plan, to meet organization’s goal and objective, and...