Junior IT Support
6 months ago
**Overview**:
**Key Responsibilities**:
Technical Support:
- Troubleshoot and resolve hardware and software issues on time.
System Maintenance:
- Assist in installing, configuring, and maintaining computer systems and peripherals.
Network Management:
- Assist in network setup, configuration, and maintenance, including Wi-Fi and LAN.
- Perform basic network troubleshooting and escalate issues as needed.
Employee Training:
- Assist in maintaining user manuals and documentation.
IT Projects:
- Participate in IT projects like system upgrades, migrations, and new technology implementations.
- Collaborate with senior IT staff to support project planning and execution.
**Key Deliverables**:
Support Efficiency:
- Achieve a target of resolving 90% of support tickets within 24 hours.
Documentation and Reporting:
- Create and maintain comprehensive documentation for IT processes, system configurations, and troubleshooting guides.
Project Participation:
- Contribute to at least one major IT project per quarter, ensuring timely and successful completion of assigned tasks.
**Key Skills and Competencies**:
Technical Skills:
- Operating Systems: Proficiency in Windows and MacOS commands.
- Networking: Basic knowledge of network configurations, system troubleshooting, and software installations.
- Solving problems with various appliances, including printers, scanners, computers, handheld devices, and servers.
- Perform office electrical wiring for network installations, ensuring compliance with safety standards and best practices will be an advantage.
Soft Skills:
- Problem-solving: Strong analytical skills to troubleshoot and resolve technical issues effectively.
- Communication: Excellent verbal and written communication skills to interact with non-technical staff include various nationality.
- Strong interpersonal skills to provide effective employee support.
- Teamwork: Ability to work collaboratively and contribute to collective goals.
**What We're Looking For**:
- Degree: Bachelor's degree in information technology, or a related field.
- Certifications: While not mandatory, CompTIA A+, Google IT Support or equivalent
- Minimum of 1 years of hands-on experience in IT infrastructure setup and technical support will be an advantage.
- Fresh graduates are welcome to apply.
- Basic knowledge of electrical systems and experience with wiring and cabling.
- Ability to work closely with internal and external stakeholder to manage telephony system and CRM-related issues autonomously.
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