Technical Support Executive
4 days ago
**Tasks & Responsibilities**:
- In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
- Deliver the best customer experience by adhering to the Company policies and procedures.
- Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholder’s satisfaction.
- Educate and guide customer on MFD and relevant software technology
- Contribute to the knowledge management database available to all staff.
- Continually builds understanding of customer’s business, their challenges, drivers, and future direction to build strong customer focused relationship.
**Qualifications & Education Requirements**:
- Diploma / Degree in IT related disciplines, minimum 1 year of IT work experience.
- Relevant knowledge and experience in IT and Printing Technology.
- Operating Systems: Windows and Mac (Desirable).
- Software: MS Office and Adobe Suite (Desirable).
- Hardware: Desktop/Laptop, Server (Desirable) and Networking devices.
- Networking: LAN and Wireless Technology.
- Previous experience in IT Helpdesk will be highly regarded.
**Job Type**: Contract
Contract length: 6 months
**Salary**: RM2,800.00 - RM5,000.00 per month
Schedule:
- Monday to Friday
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- the: 1 year (preferred)
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