![Engage People Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Retention Executive
2 weeks ago
Develop and execute customer engagement programs, including personalized offers, loyalty programs and feedback mechanism.
- Respond to customer queries and address service complaints in a timely manner.
- Gather feedback from customer to understand their preferences, concerns and suggestions and analyze customer data to identify trends and opportunities for improvement.
- Collaborate with the sales team to increase revenue from repeat customers.
- Develop product presentations and demonstrations to customers.
- Provide excellent customer services and ensure customer satisfaction.
- Provide and presenting customer behavior reports.
Preferred skills
- Excellent communication and interpersonal skills.
- Proficiency in customer relationship management (CRM) software.
- Creative thinking and the ability to develop engaging customer experiences.
- Familiarity with fashion trends and an understanding of customer preferences in the fashion industry.
**Job Type**: Permanent
**Salary**: RM2,500.00 - RM3,000.00 per month
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Kajang: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Fashion: 1 year (preferred)
**Language**:
- Bahasa (preferred)
- English (preferred)
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