Assistant - Customer Service (6 Months Contract

2 weeks ago


Subang Jaya, Malaysia Sunway Services Sdn Bhd Full time

**Full job description**

**Job Purpose**:
This position is responsible to provide customer service, service information and resolving problems for members and merchants on Sunway Super App program for Sunway Malls (Sunway Pyramid).

**Duties**:
**Member Recruitment**
- Encourage new membership sign up by promoting at strategic locations in the mall
- To recruit Sunway Super App members based on set KPI
- Update of members information in membership database
- Assist new member enrollment and issue memberships cards

**Customer Relationship**
- Maintain customer relationship by providing program and service information, attend to inquiries
- Resolves product or service problems by clarifying the members and merchants complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction; and following up to ensure resolution
- Maintains members’ complaints records by updating information in the database

**Operations Planning & Management**
- Counter weekly inventory
- Prepare, compile and submit weekly reports
- Campaign Management
- Assist in monthly promotion campaign
- Any other duties as and when assigned from time to time

**Requirements**:

- Required skill(s): Like to work with people, Provide customer service, and communication skills.
- Minimum 1 year of experience in Customer Service will be an added advantage.
- Willing to work shift hours between 10am to 10pm, 6 days a week.
- Applicants must be willing to work in Selangor.

**Job Type**: Contract
Contract length: 6 months

**Salary**: From RM1,900.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Holidays
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Overtime pay

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Ability to Commute:

- Subang Jaya (required)



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