Customer Service Intern

3 days ago


Petaling Jaya, Malaysia IPC Shopping Centre Full time

**Company Description**
**_
GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._**

Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most successful stores in the IKEA family that ranks in the top 10 worldwide for footfall. We are one of the first to many shopping centres under Ikano Centre’s portfolio across the Southeast Asian region.

IPC Shopping Centre is a family-friendly shopping destination that is more than just shopping. It is So Much More as there are more than just transactional experience. IPC is a place where people want to return to, over and over again. In IPC Shopping Centre, we strive to bring bright smiles and laughter to our shoppers.

**About the job**

This is a 6-month intern position. Responsible to manage the information counter and the service provided at the information counter, managing tenant feedback and attend to customer enquiries. Having knowledge of the service provided by the shopping centre tenants, assisting back-office on event and promotion and other ad-hoc assignment.

Managing the Information Counter:

- To assist customers with enquiries and provide accurate information as well as activities happening in the centre.
- To manage all Family Friendly Services e.g. maintain the hygiene of, Power Scooter, Wheelchair, Baby stroller, etc.
- To ensure that all customer / tenant complaint is addressed to relevant department. Follow up on feedback forms and response.
- Daily rounding of the Shopping Centre to ensure the common area and the facilities e.g. Family Rooms, Playland and Funland are in good condition and well maintained.
- To assist in distributing management correspondence / circular / information to tenant.
- To record lost and found items in the centre, send to Security if not claimed at end of business day.
- Respond to injuries and accidents in the centre, escalate to Duty Manager if not able to handle.
- Making general announcement over the public announcement system.
- Interacting with customers and attending to their queries and feedback
- Manage redemption of Gift with Purchase (GWP), birthday gifts, e-vouchers, rewards and etc.
- Daily stock and inventory check of all premiums.
- Recommend, promote and educate customers on the benefits of loyalty program to meet customers’ needs and objectives.
- Support day-to-day operations & administration of all loyalty programs through the CRM system.
- To assist in loyalty membership programs management, including promotional campaigns, activities, inventory allocation and tracking of reward redemption.

Coordination with Marketing Department:

- Be alert and informed of all promotion activities and event happening in the centre.
- Updating Supervisor on promotion offered by tenant.
- Any ad-hoc duties as may be assigned from time to time.

**Qualifications**
- Current enrollment in a Diploma or Degree in Customer Relations, Marketing, Business Management or relevant fields.
- Must be a team player, pleasant personality and a people person.
- Able to work on shift, weekend and public holidays.
- Able to communicate in English and Bahasa Malaysia. Speaking any other additional language is an advantage.

**Additional Information



  • Subang Jaya, Selangor, Malaysia Customer Service Centre Full time

    Job Description岗位职责:- 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答- 与有关部门保持良好的沟通与合作- 在客户服务和准确信息方面超越客户的期望。- 团队合作以实现所需的 KPI 元素和 SLA入职要求:- 必须能够流利地使用_普通话_和_英语_进行交流; _或_粤语_-...


  • Subang Jaya, Malaysia Customer Service Centre Full time

    **Job Description岗位职责:** - 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求:** -...


  • Petaling Jaya, Malaysia FrieslandCampina Service Center Asia Pacific Sdn Bhd Full time

    We are committed in providing on-the-job experience and mentoring to prepare the interns for real working experience on the following areas. - Collaboration and Stakeholder Management: Develop effective communication and collaboration skills to work with cross-functional teams and understand stakeholder requirements, contributing to the delivery of...


  • Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

  • Customer Service

    2 months ago


    Petaling Jaya, Malaysia Blue Solutions Sdn Bhd Full time

    **Job Highlights** - Allowances & commissions - Strategic Work Location Able to communicate well with customer and receive inbound and outbound calls and alias with internal support and engineer to provide best service and support to customers. **Key Accountabilities** - Maintaining a positive, empathetic, and professional attitude toward customers at all...


  • Sri Petaling, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time

    **Customer Service Executive** **Samsung Authorized Service Center (One Service Republic SDN BHD) - Sri Petaling** **RESPONSIBILITY**: - Greet and serve incoming customer - Perform various data entry - Ensure the accuracy of the data entry - Maintains data entry requirements by following data program techniques and procedures. - Maintaining internal...


  • Sri Petaling, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time

    **Customer Service Executive** **Samsung Authorized Service Center (One Service Republic SDN BHD) - Sri Petaling** **RESPONSIBILITY**: - Greet and serve incoming customer - Perform various data entry - Ensure the accuracy of the data entry - Maintains data entry requirements by following data program techniques and procedures. - Maintaining internal...


  • Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...


  • Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

  • Service Advisor

    3 weeks ago


    Petaling Jaya, Malaysia BMW Service Centre Full time

    Responsibilities: - Primary point-of-contact for all automotive service and repair matters, arrange for appropriate service/repairs, and set/manage expectations of the customers in terms of service delivery **Requirements**: - Possess at least a Diploma in Automotive or equivalent - Minimum 2 years of working experience within the automotive industry -...

  • Service Driver

    1 month ago


    Petaling Jaya, Malaysia BMW Service Centre Full time

    Job Responsibilities: - Drive customer vehicles to and from service lane, service stalls, and parking lot as needed. - Control service traffic flow. Job Requirements: - Valid driver's license and clean driving record - A team player **Job Types**: Full-time, Permanent **Benefits**: - Free parking - Health insurance - Meal provided Schedule: - Day...

  • Service Driver

    1 week ago


    Petaling Jaya, Malaysia BMW Service Centre Full time

    Job Responsibilities: - Drive customer vehicles to and from service lane, service stalls, and parking lot as needed. - Control service traffic flow. Job Requirements: - Valid driver's license and clean driving record - A team player **Job Types**: Full-time, Permanent **Benefits**: - Free parking - Health insurance - Meal provided Schedule: - Day...


  • Petaling Jaya, Malaysia Bjak Full time

    **About Us** Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them. Our core strengths are in navigating...


  • Petaling Jaya, Malaysia Ingenious Job Full time

    **Location**:Damansara Utama, Petaling Jaya **Mission**: In charge of managing orders, monitoring execution and treating customers’ requests to meet service commitment and improve customer satisfaction. **1. Manage Order & Delivery** - Captures, records and commits customer orders according to customer needs, agreement and defined service level. -...


  • Petaling Jaya, Malaysia AutoDetailer Studio Full time

    **Job Scope**: - Be part of creating pleasant customer experiences - Meet and greet clients and leads according to company SOPs - Tend to online and offline enquiries - Learn to execute customer related administrative tasks - Accurate customer record keeping - Team updates and appointments - Data entry for leads and enquiries - Liaising and communicating...


  • Petaling Jaya, Malaysia Orient Overseas Container Line Full time

    **Job Summary** Responsible for overseeing shipment inquiries, processing bookings, ensuring routing compliance and coordinates with internal divisions for cargo projection. This role requires a well-rounded skill set, combining logistics expertise with strong customer service and communication abilities to ensure the efficient and effective management of...


  • Petaling Jaya, Malaysia Continental Full time

    Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more...


  • Petaling Jaya, Malaysia Continental Full time

    Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more...

  • Customer Service

    4 weeks ago


    Petaling Jaya, Malaysia Sifoo International Sdn Bhd Full time

    JOB SCOPE 1. Deal and manage sales with customers via WhatsApp and social media. 2. Follow up customers for after-sales service. 3. Prepare daily sales report & update customer data. 4. Perform operation work such as postage management, order packaging, stock calculation & data entry. REQUIREMENTS - Minimum SPM. - Experience in field of sales is a Bonus -...


  • Petaling Jaya, Malaysia DKSH Full time

    **Location**:Petaling Jaya, MY**Job Summary** Provide "in-office" after-sales support (i.e. customer requests, orders, complaints, billing, etc.) and excellent execution of procedures, processes and guidelines **General Responsibilities** - Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of...