Assistant Application Support Manager

6 days ago

Kepong, Malaysia GENO Management Full time

**Position** : Assistant Application Support Manager

**Salary** : RM 5,000 - RM 7,500

**Location** : Desa Aman Puri, Kepong

**Working Hours** : 8.30am - 5.30pm (Monday - Friday)

**Responsibility**
- Managing day-to-day activities of the team, providing guidance and advice with the goal of case resolution and customer satisfaction.
- Leading, motivating and assisting the team to deliver individual goals and continued growth.
- Collaborate with Sales and IT Support team to improve overall customer experiences and to ensure a good service level to customers.
- Maintain the team’s work schedule and on-call schedule to ensure support functionality to customers. Provide status updates to Management and team members on their respective projects.
- Help determine priority and resolve issues with the team

**Requirements**:

- 3 years related work experiences and have leading a team
- Experienced in project management
- Strong communication skills in written and verbal
- Ability to articulate technical issues in simple to understand terms to customers.

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