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Quality Assurance Executive
3 weeks ago
**Quality Assurance Executive**
Location: Shah Alam
**Responsibilities**:
- Coordinate & investigate the customer complaints and follow up / negotiate on rejection.
- Updates the complaint details (e.g. root causes, containment action, permanent CA) into verification report.
- Liaise with customers on the quality requirement for new/existing product and quality related issues.
- Make a summary report of the customer complaint in daily, weekly and monthly basis.
- Coordinate the daily internal meeting with related department regarding customer complaint.
- To manage the rejection inventories returned from customers and submit the summary report.
- To support the sales team on technical solutions for customers.
- To reply the customers quality report with timely manner by coordinate with related department
- To assist in compiling data and information for reports such as KPI, Customer Feedback and Complaint Report
- Participate in the Internal & External Quality Audit or Any compliance committee
**Requirements**:
- Knowledge in ISO 9001 and QA/QC audit process.
- Resourceful and able to multi-tasking
- Independent and able to work with minimum supervision / Good team player
**Qualification**:
- Fresh graduate encourages to apply, 2-3 years experience will be advantage
**Job Types**: Full-time, Permanent
**Salary**: RM2,500.00 - RM3,300.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
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