Customer Service

2 weeks ago

Brickfields, Malaysia Agensi Pekerjaan Asia Recruit (Melaka) Sdn Bhd Full time

**Job Descriptions**:

- Deliver excellent customer service and manage the needs of our customers (guests and part.
- Understand customer enquiries and respond via applicable channels**:Mandarin (Local) Live Chat Support.**:

- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
- Ensure all SLAs are met accordingly.
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
- Provide a high level of professionalism and competent customer service.
- Able to communicate effectively with customers in a friendly and polite manner following the processes.
- Able to read, write/type in Simplified Mandarin and Traditional Mandarin, and speak fluently in English.

**Job Requirements**:

- **We are looking for individuals that have an excellent command of spoken and written English, Mandarin & Traditional Mandarin, and Cantonese**.
- **SPM holder must have at least 3 years of working experience in customer service roles and in contact centre environment is desirable.**:

- **Diploma must have at least 1 year’s customer service working experience.**:

- **Degree. Fresh Graduates are welcome to apply.**:

- Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
- Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
- Analytical thinking and high problem-solving skills.
- Stress tolerance and able to work under pressured environment.
- **Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.**:

- **Able to work on public holidays and weekends**.
- Required to have own transportation arrangement because we are in 24 hours operations.

**Job Type**: Permanent

**Salary**: RM3,500.00 - RM4,100.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift
- Monday to Friday
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- KL Sentral (required)

Ability to Relocate:

- KL Sentral: Relocate before starting work (required)

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