![Marriott International, Inc](https://media.trabajo.org/img/noimg.jpg)
In-room Dining Manager
7 days ago
**Job Number** 24095234
**Job Category** Food and Beverage & Culinary
**Location** Four Points by Sheraton Kuala Lumpur City Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Day-to-Day Room Service Operations**
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Ensures property policies are administered fairly and consistently.
- Communicates areas in need of attention to staff and follows up to ensure follow through.
- Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
**Leading Room Service Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Celebrates successes and publicly recognizes the contributions of team members.
- Communicates performance expectations in accordance with job descriptions for each position.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Observes service behaviors of employees and provides feedback to individuals.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Supervises service behaviors of employees and provides feedback to individuals.
**Room Service Financial and Budgeting Goals**
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Empowers employees to provide excellent customer service.
- Interacts with guests to obtain feedback on product quality and service levels
- Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction.
- Sets a positive example for guest relations.
- Handles guest problems and complaints.
- Participates in the employee performance appraisal process, providing feedback as needed.
**Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Identifies the educational needs of others, de
-
Fine Dining Host/hostess
2 weeks ago
Kuala Lumpur, Malaysia Ilham Dining Concepts Sdn Bhd Full timeOur restaurant group is looking to ensure prompt and courteous service of food and beverages to guests of our new Japanese kaiseki, K by hiring a hostess for our front-of-house. The following are some requirements and qualifications to see if you are the right fit for this role. - Welcomes guests in a warm and friendly manner, ascertains their dining...
-
Fine Dining Host/hostess
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ilham Dining Concepts Sdn Bhd Full timeOur restaurant group is looking to ensure prompt and courteous service of food and beverages to guests of our new Japanese kaiseki, K by hiring a hostess for our front-of-house. The following are some requirements and qualifications to see if you are the right fit for this role. Welcomes guests in a warm and friendly manner, ascertains their dining...
-
Assistant Manager
7 days ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24093732 **Job Category** Food and Beverage & Culinary **Location** The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is...
-
Assistant Manager
4 weeks ago
Kuala Lumpur, Malaysia Marriott International Full timeJob Number 24093732Job Category Food and Beverage & CulinaryLocation The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that is responsible for the daily operations in Room Service....
-
Assistant Restaurant Manager
4 weeks ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24047249 **Job Category** Food and Beverage & Culinary **Location** W Kuala Lumpur, No. 121, Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for the...
-
In Room Dining Supervisor
3 weeks ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24015933 **Job Category** Food and Beverage & Culinary **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together as a team to ensure optimum...
-
Supervisor
3 weeks ago
Kuala Lumpur, Malaysia Ilham Dining Concepts Sdn Bhd Full time**Service Supervisor** Summary: The supervisor is responsible for overseeing the daily operations of the dining area within a restaurant. The role plays a key part in ensuring excellent customer service, maintaining a smooth dining experience, and managing front-of-house staff. The supervisor is responsible for managing and coordinating the activities of...
-
Waiter (In Room Dining)
3 months ago
Kuala Lumpur, Malaysia Sofitel Kuala Lumpur Damansara Full timeResponsible for preparing orders, set trays and delivering items to guest rooms in an attentive and efficient manner, and ensuring to provide excellent quality service as per the Hotel’s Standard operating procedure. Additionally responsible for maintaining cleanliness at work and guest areas by clearing, collecting and returning food and beverage items to...
-
Waiter (In Room Dining)
2 weeks ago
Kuala Lumpur, Malaysia Sofitel Kuala Lumpur Damansara Full timeResponsible for preparing orders, set trays and delivering items to guest rooms in an attentive and efficient manner, and ensuring to provide excellent quality service as per the Hotel’s Standard operating procedure. Additionally responsible for maintaining cleanliness at work and guest areas by clearing, collecting and returning food and beverage items to...
-
Waiter (In Room Dining)
4 days ago
Kuala Lumpur, Malaysia Sofitel Kuala Lumpur Damansara Full timeResponsible for preparing orders, set trays and delivering items to guest rooms in an attentive and efficient manner, and ensuring to provide excellent quality service as per the Hotel’s Standard operating procedure. Additionally responsible for maintaining cleanliness at work and guest areas by clearing, collecting and returning food and beverage items to...
-
Supervisor
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ilham Dining Concepts Sdn Bhd Full timeService SupervisorSummary:The supervisor is responsible for overseeing the daily operations of the dining area within a restaurant. The role plays a key part in ensuring excellent customer service, maintaining a smooth dining experience, and managing front-of-house staff. The supervisor is responsible for managing and coordinating the activities of the...
-
Waiter (In Room Dining)
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Sofitel Kuala Lumpur Damansara Full timeResponsible for preparing orders, set trays and delivering items to guest rooms in an attentive and efficient manner, and ensuring to provide excellent quality service as per the Hotel's Standard operating procedure. Additionally responsible for maintaining cleanliness at work and guest areas by clearing, collecting and returning food and beverage items to...
-
Supervisor (Female)
3 weeks ago
Kuala Lumpur, Malaysia Ilham Dining Concepts Sdn Bhd Full time**Service Supervisor** Summary: The supervisor is responsible for overseeing the daily operations of the dining area within a restaurant. The role plays a key part in ensuring excellent customer service, maintaining a smooth dining experience, and managing front-of-house staff. The supervisor is responsible for managing and coordinating the activities of...
-
Commis I
6 days ago
Kuala Lumpur, Malaysia DoubleTree by Hilton Hotel Kuala Lumpur Full timeDescriptionWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...
-
Food and Beverage Room Service Supervisor
2 weeks ago
Kuala Lumpur, Malaysia Hotel Indigo Kuala Lumpur On The Park Full timeThe Food and Beverage Room Service Supervisor is responsible for overseeing the efficient and seamless operation of the room service department within a hotel, resort, or hospitality establishment. This role requires strong leadership, organization, and communication skills to ensure the delivery of exceptional service to guests and to maintain high...
-
Order Taker
2 weeks ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24020705 **Job Category** Food and Beverage & Culinary **Location** The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Take room service orders over the phone. Answer...
-
Captain - Team Room Dining
3 weeks ago
Kuala Lumpur, Malaysia Wyndham Grand Bangsar Kuala Lumpur Full time**Job description** Responsible for preparing orders, set trays and delivering items to guest rooms in an attentive and efficient manner, and - Ensuring to provide excellent quality service as per the Hotel’s Standard operating procedure. - Additionally responsible for maintaining cleanliness at work and guest areas by clearing, collecting and returning...
-
Restaurant Manager
1 week ago
Kuala Lumpur, Malaysia Seed by Whitegrass Full time**Job summary** Fine Dining settings. To greet guests, provide accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in...
-
Supervisor (Female)
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ilham Dining Concepts Sdn Bhd Full timeService SupervisorSummary:The supervisor is responsible for overseeing the daily operations of the dining area within a restaurant. The role plays a key part in ensuring excellent customer service, maintaining a smooth dining experience, and managing front-of-house staff. The supervisor is responsible for managing and coordinating the activities of the...
-
Rooms Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Centric City Centre Kuala Lumpur Full timeSummaryYou will be responsible for the efficient running of the division in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations. To ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the...