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Administrative Support Associate
2 months ago
We are seeking for high driven individuals who possess a strong passion for providing customer support and handling administrative tasks.
Responsibilites:
- Provide car insurance quotations to customers timely and efficiently
- Resolve customer quotations timely, and efficiently and escalate problems/issues promptly
- Escalate to the person in charge any unresolved issues/queries immediately
- Work as a team and ensure that KPI is met
- Provide customer service to customers pertaining to insurance-related inquiries
- Assist in following up with the admin team on the quotation or policy requested by the customer
- Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
- Resolve customer queries timely, efficiently and escalate problems/issues promptly
- Work as a team and ensure that the customers service level is met
Job Requirements:
- Minimum Diploma in Business Administration or its equivalent
- At least 1 year of working experience in clerical/administrative/ sales support
- Proficient in social media marketing channels
- Computer literate and good communication skills (English & Bahasa Malaysia)
- Ability to work independently in a fast-paced, result-oriented environment
- Attention to detail, organization, reliability with a positive mindset
**Salary**: RM3,000.00 - RM3,800.00 per month
**Benefits**:
- Flexible schedule
Schedule:
- Monday to Friday
- On call
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Administration: 1 year (preferred)
Expected Start Date: 08/13/2023
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