Service Consultant

7 days ago

Perai, Malaysia Volvo Group Full time

Service Consultant (Northern)

**Location**:Prai, MY, 13600**Position Type**:Professional- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.**What you will do**
At Volvo Trucks you will contribute to the transformation of our company, the transport industry and society at large. You will:

Involves in acquiring and retaining customers through collaboration with parts and service department personnel. This include managing coverage, retention, and development of customers within a designated sales territory. The role serves as a key contact for the Dealer Manager in operational matters such as manpower planning, parts handling, workshop planning, and addressing customer requests or complaints. Additionally, the position leads briefing sessions to ensure an effective communication channel. below are some of the key responsibilities:

- Develop and maximize the assigned territory for customer and company benefit.
- Promote and maintain positive long-term customer relationships in product support.
- Understand customer business needs from technical and economical perspectives.
- Perform regular customer visits and pursue parts and service opportunities in the defined territory.
- Ensure directed coverage of specified customers as per company standards.
- Complete and submit call reports in accordance with company standards.
- Develop and maintain a customer profile database with demographic information and purchase records.
- Identify and quantify new customers, assess buying habits, and analyze market share by geographic unit.
- Implement customer retention and loyalty programs to increase purchase frequency and volume.
- Develop sales forecasts and business plans for each assigned customer.
- Have developed sales and support business plans, sales forecasts by parts commodity and service sector, and specific forecasts for special service or parts programs for each customer.
- Develop and sell scheduled marketing and selling programs, including maintenance services, inspection programs, and repair contracts.
- Coordinate market and opinion surveys to assess company sales, market position, and customer satisfaction.
- Create necessary sales documents and aids, such as brochures and posters.
- Compile a list of products and services available for customers, including future benefits and cost information.
- Assist in coordinating service work, advising customers on parts and service matters, and handling equipment breakdowns and emergency orders.
- Provide quotes and estimates for repairs as required by customers.
- Complete all reporting requirements in a timely manner.
- Monitor and lead Dealer operations as a support function in the absence of the Dealer Manager.
- Maintain frequent communication with the Dealer Manager, updating on arising issues and needs.

**Who are you?**
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

- Degree in any related field
- Significant Commercial vehicle industry knowledge and experience.
- Minimum of 3 (three) years’ experience related to parts and/or service operation, preferably from construction equipment dealership or in aftermarket parts industry.
- Product knowledge including basic mechanics, features and benefits knowledge of all commodities sold.
- Commercially and business focus, target driven and “self-going” initiator skills.
- Strong customer orientation and marketing understanding.
- Good understanding of financial and pricing principles and discounting effects.
- A good working knowledge of sales techniques and methodologies.
- A good knowledge of marketing statistical techniques.

**What’s in it for you?**
We offer a solid package of compensation and benefits, and by:

Joining our team means embracing a workplace culture that genuinely cares for people and prioritizes their wellbeing. We foster an inclusive and supportive atmosphere within the team, promoting a positive work environment. Our commitment to flexible arrangements ensures a healthy work-life balance, allowing you to thrive both personally and professionally.
We recognize the importance of individual growth and career development. Working with us opens doors to various opportunities for advancement and the chance to build a fulfilling career path. Moreover, the potential to work globally or cross-functionally adds an exciting dimension to your professional journey.
This role if flexible in terms of location and it provides a dynamic physical work environment that enhance your overall work experience. These aspects collectively contribute to making our workplace not just a job but a rewarding and enriching opportunity for your career and personal development.

**Ready for the next move?**
If you want to make a rea

  • Unit Trust Consultant/ Private Retirement Consultant

    1 month ago

    Perai, Malaysia PUBLIC MUTUAL BERHAD Full time

    Assist customers to achieve their financial goals by promoting Public Mutual products. The Benefits Of Being A Public Mutual Unit Trust Consultant (UTC)^: - Opportunity to build your own business at almost no cost. - Flexible working hours. - Opportunity to build your passive income stream. - Achieve financial independence. - Free trips and recognition. -...

  • Customer Service

    3 weeks ago

    Perai, Malaysia AMCEN LAB SDN BHD Full time

    Amcen Lab’s standing and expertise make the company a most valuable resource as both an analytical laboratory and as consultants to assist the client in navigating the regulatory approval process. Using international methods, standards, equipment, and guidelines, Amcen lab test products for quality control, research, vendor compliance and against...

  • Automotive Sales Consultant

    2 months ago

    Perai, Malaysia Carsome Sdn Bhd Full time

    **About You** At CARSOME, we are dedicated to providing a car-buying experience that is fully transparent, trusted and convenient for our customers. That demands a special kind of CARSOME Consultant: one who takes time to build relationships with customers in order to understand their true needs and wants. You will help each customer to purchase the right...

  • Automotive Sales Consultant

    22 hours ago

    Perai, Malaysia Carsome Sdn Bhd Full time

    **About You** At CARSOME, we are dedicated to providing a car-buying experience that is fully transparent, trusted and convenient for our customers. That demands a special kind of CARSOME Consultant: one who takes time to build relationships with customers in order to understand their true needs and wants. You will help each customer to purchase the right...

  • Product Consultant

    3 weeks ago

    Perai, Malaysia Agensi Pekerjaan Bitz (M) Sdn Bhd Full time

    Position: Product Consultant (Retail) Location: Chai Leng Park, Perai, Penang **Salary**: RM2,000 + Allowance RM200 + Commission Benefits: KWSP, Insurance, Training provided **Responsibilities**: - Welcome customers and provide excellent customer service, addressing any inquiries or concerns, promptly and professionally. - Assist customers in finding...

  • Customer Service Executive

    7 days ago

    Perai, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time

    Working location: Perai, Penang Multilevel Marketing company Products: Water Filter, Air Purifier, Supplement - Resolve customer complaints. - Develop policies and procedures and oversee the customer service processes. - Conduct surveys and compile reports based on customer feedback regarding products and services. - Ensure compliance with business...

  • Service Advisor

    2 months ago

    Perai, Malaysia Cycle & Carriage Bintang Berhad Full time

    **RESPONSIBILITIES**: - To provide professional automobile advisory services to customers visiting the service centre. - To check-in all assigned customers, including all pre-check in preparation (check vehicle history, any outstanding jobs, recall campaigns etc) and to conduct active reception for all vehicles, as per SOP and WPC. - To record all...

  • Service Advisor

    2 weeks ago

    Perai, Malaysia Cycle & Carriage Bintang Berhad Full time

    **RESPONSIBILITIES**: - To provide professional automobile advisory services to customers visiting the service centre. - To check-in all assigned customers, including all pre-check in preparation (check vehicle history, any outstanding jobs, recall campaigns etc) and to conduct active reception for all vehicles, as per SOP and WPC. - To record all...

  • Customer Service Store Assitant

    2 weeks ago

    Perai, Malaysia CXL Executive Sdn Bhd Full time

    LOCATION: PERAI, PENANG INTAKE: IMMEDIATELY Working Hours: Mon - Sat : 10:00am - 8:00pm (M) / 11:30am - 9:30pm (A) Sun : 9:30am - 7:30pm Public Holiday - Closed - 5 days a week - 2 days off per week (rotational basis) - Entitled for OT - OT will be eligible if work beyond above mentioned working time Responsibilities: - To assist in the daily...

  • Service Advisor

    3 weeks ago

    Perai, Malaysia GOH BROTHERS MOTORCYCLES SDN BHD Full time

    **Responsibilities**: - Present smart / neat personal appearance. Ensure daily housekeeping at reception area / customer-related facilities and equipment is neat, orderly arranged and clean ensuring readiness for reception daily. - Ensure customer and vehicle information are accurately updated and every service order is closed immediately after completion...

  • Project Surveyor

    2 months ago

    Perai, Malaysia Jurukur Pinang Sdn Bhd Full time

    JURUKUR PINANG SDN BHD is a licensed Land Surveying firm established to provide professional land surveying services and consultancy on land and strata survey services. Most of our survey works involve consultation, engineering, setting out, strata, title survey for housing and commercial development projects. Diploma / Advanced Diploma / Higher Graduate...

  • Project Surveyor

    22 hours ago

    Perai, Malaysia Jurukur Pinang Sdn Bhd Full time

    JURUKUR PINANG SDN BHD is a licensed Land Surveying firm established to provide professional land surveying services and consultancy on land and strata survey services. Most of our survey works involve consultation, engineering, setting out, strata, title survey for housing and commercial development projects. Diploma / Advanced Diploma / Higher Graduate...

  • Labourer

    2 months ago

    Perai, Malaysia Jurukur Pinang Sdn Bhd Full time

    Assist surveyor/chainman to do survey at the site. No academic required. Men only, age under 50, own transport, site work. JURUKUR PINANG SDN BHD is a licensed Land Surveying firm established to provide professional land surveying services and consultancy on land and strata survey services. Most of our survey works involve consultation, engineering, setting...

  • Labourer

    22 hours ago

    Perai, Malaysia Jurukur Pinang Sdn Bhd Full time

    Assist surveyor/chainman to do survey at the site. No academic required. Men only, age under 50, own transport, site work. JURUKUR PINANG SDN BHD is a licensed Land Surveying firm established to provide professional land surveying services and consultancy on land and strata survey services. Most of our survey works involve consultation, engineering, setting...

  • Draftsman/drafter

    2 months ago

    Perai, Malaysia Jurukur Pinang Sdn Bhd Full time

    Prepare topographic/ precomp/ strata plans using AutoCAD/ BricsCAD - Process field survey data - Prepare Jadual Petak and CPS plan - Perform any other duties assigned by management JURUKUR PINANG SDN BHD is a licensed Land Surveying firm established to provide professional land surveying services and consultancy on land and strata survey services. Most of...

  • Draftsman/drafter

    22 hours ago

    Perai, Malaysia Jurukur Pinang Sdn Bhd Full time

    Prepare topographic/ precomp/ strata plans using AutoCAD/ BricsCAD - Process field survey data - Prepare Jadual Petak and CPS plan - Perform any other duties assigned by management JURUKUR PINANG SDN BHD is a licensed Land Surveying firm established to provide professional land surveying services and consultancy on land and strata survey services. Most of...

  • Sales Consultant

    2 months ago

    Perai, Malaysia Career Wise Full time

    **Main Responsibilities**: - To serve current business prospect and source for new prospect - Collaboration in or to provide, service to client assisting them in the planning stage to successfully incorporate ourproducts into their development by working closely with the Project Team. - To make sure the company's objective is prioritized by working in line...

  • Sales Consultant

    2 months ago

    Perai, Malaysia Zoewebs Sdn Bhd Full time

    To promote web development, mobile apps and internet marketing services - To explore new market and serve existing customers - Sales job: prospecting, meeting customer, presentation, quotation, follow up, send invoice, chase payment, follow up project, review with customer, close sales - Build good relationship with customer - Meeting personal and company...

  • Sales Consultant

    2 weeks ago

    Perai, Malaysia Zoewebs Sdn Bhd Full time

    To promote web development, mobile apps and internet marketing services - To explore new market and serve existing customers - Sales job: prospecting, meeting customer, presentation, quotation, follow up, send invoice, chase payment, follow up project, review with customer, close sales - Build good relationship with customer - Meeting personal and company...

  • Sales Consultant

    3 days ago

    Perai, Malaysia Zoewebs Sdn Bhd Full time

    To promote web development, mobile apps and internet marketing services - To explore new market and serve existing customers - Sales job: prospecting, meeting customer, presentation, quotation, follow up, send invoice, chase payment, follow up project, review with customer, close sales - Build good relationship with customer - Meeting personal and company...